Search Results: 221 vacancies
...improving the customer experience infrastructure; Help develop and improve company processes and internal efficiency; Review patient check-in's and escalate to the medical team if needed; Work with the Medical Team to get new customer prescriptions approved...Hiring Fast...
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...your assigned customers; Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor's offices, etc. through various methods of communication (phone call, email, video chat)...Hiring Fast...
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...Meet and/or exceed productivity standards; Ensure that all voicemail messages are obtained, and calls are returned within 24 hours; Consistently maintain a positive and professional attitude; Respond to email inquiries in a timely and professional manner...Hiring Fast...
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..., making sure members understand and select appropriate health plans and other steps; Assist members with issues around their care journey - whether it's finding a provider, helping with claims issues, or referring them to expert clinical care managers...Hiring Fast...
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...their goals, directing them to best practices and answering product questions; Prioritize and manage your backlog of tickets, and stay on top of responsibilities; Manage support documentation; Gather product feedback and share it with the engineering team...Hiring Fast...
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...Apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction; Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar; Build and maintain relationships with repeat consumers...Hiring Fast...
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...post content that keeps customers engaged and talking about the company; Dive into online conversations, answer questions, and support... ...running smoothly; Gather feedback from users and share insights with the founding team to make their offerings even better...Hiring Fast...
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...loyal users; Collaborate cross-functionally to drive resolution of customer issues; Become a subject matter expert on listed products and provide technical support such as basic troubleshooting as needed; Update orders with exceptions in proprietary system...Hiring Fast...
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...issues via email or phone in a timely fashion and within SLAs; Work with internal and 3rd party manufacturers on order issues; Tag and... ...documents related to Customer operations, including SOPs, email templates, internal knowledge base articles, and more...Hiring Fast...
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...become proficient in ClassDojo's platform and support processes; Collaborate with team members to continuously improve support resources and procedures; Build trust and loyalty with our customers, demonstrating empathy and understanding in every exchange...Hiring Fast...
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...$20-hr / Unlimited PTO / Health, dental & vision / 401k match / Home office allowance / Weekday & Weekend availability - As a Customer... ...inquiries with precision and efficiency; Offer comprehensive technical assistance to both Web and Mobile app users...Hiring Fast...
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...S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match / PTO - As a Call Center Rep you'll: Provide customer service... ...emotional conversations in a calm and peaceful manner; Meet all productivity, quality, and performance standards...Hiring Fast...
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...inbound and outbound; Adhere to all performance expectations and key metrics including Customer Satisfaction and efficiency; De-escalate customers concerns if there is a less than desirable experience; Escalate site issues and troubleshoot with customers...Hiring Fast...
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...Escalate technical issues to the engineering team and communicate solutions to members; Draft support articles and assist with creating member tutorials; Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features...Hiring Fast...
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...pick up internal projects to balance out the ebbs & flows of support volume; Stay informed about the company's products and services to offer accurate information to customers; Work closely with other departments, such as product development and marketing...Hiring Fast...
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...understand where it should be escalated; Perform minor maintenance and correction tasks within the Reconstruct platform; Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues; Update technical documentation as appropriate...Hiring Fast...
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...to best use the product to achieve customer outcomes; Identify and report bugs, surface product feedback, and collaborate with the product team to advocate for client satisfaction; Accurately and efficiently complete application review tasks for clients...Hiring Fast...
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...related to their learning experience on the online learning platform; Work through the hundreds of weekly cases and address participant... ..., and flag issues as they occur; Promptly escalate more complex problems to appropriate internal team members...Hiring Fast...
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...coverage / 401K / 9a-6p EST - As a Customer Support Specialist you'll: Work directly with patients via inbound calls, to assist them with... ...for their call; Document patient and/or provider interactions; Work cross-functionally to improve patient outcomes...Hiring Fast...
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...phone, email, SMS, and chat (Zendesk/Intercom); Provide knowledgeable answers to questions about product, pricing, and availability; Troubleshoot technical problems; Work with internal departments to meet customer's needs; Enter data in various platforms...Hiring Fast...
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Night shift
