Full job description

Duties

Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Requirements

Conditions of Employment

Must be 18 years of age or older at time of appointment or placement into the position.
Direct Deposit and Social Security Card are required.
Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
A one year probationary period may be required (either initially or upon conversion, if applicable).
Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
May be subject to an irregular hours, evening and or weekends.
Satisfactorily complete an employment verification (E-Verify) Check.
Travel to on and off post locations may be required.

Qualifications

NF-02 Qualifications :

Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
Experience using office automation to prepare documents, manage files, and maintain records.
Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).

NF-03 Qualifications :

Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
Must possess experience demonstrating customer service and business communication skills.
Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
At least 1 year experience equivalent to the next lower grade level NF-02.

Highly qualified candidates will possess experience utilizing automated systems for childcare operations.

Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request.

Referrals and selections can be made at either grade.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration
The Area of Consideration for this vacancy announcement is worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) Preference eligible candidates are included in the area of consideration.)

Manual Application

If you would like to apply manually, please contact the servicing NAF Human Resources (HRO) listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 pm CST on the closing date of this announcement in order to process your application in a timely manner.

PCS Costs

Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.

Pay-Band (NF or CY) Allowances and Differential s

This is a pay-banded position.
Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.

Incentives and Bonuses

Incentives will not be paid.

Other:

Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
Please check out our Applicant Information Kit to view additional information you may find useful when applying for our jobs. (To view the kit,
Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit
For more information on working with Child and Youth Services, please go here .

Benefits

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

Spouse Employment Preference
Involuntarily Separated from the Military
Business Based Action
Current/Former NAF Employee / Current Appropriated Employee
Outside Applicant Veteran / Spouse/Widow/Parent of Veteran
Outside Applicant Non-Veteran

Required documents for each consideration category can be found in the applicant information kit, point of contact information is listed at the bottom of this announcement if applicants have any questions about these consideration groups or documents. Applicants are also welcome to reach out to confirm receipt of the required documents or information when submitting an application for this position.

Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/priority consideration found eligible.

By claiming the "Current/Former NAF Employee (CNE/FNE)" or "Current APF Employee (CAE)" priority consideration eligibility, applicants are self-certifying that they may not be eligible for other priority considerations. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility. For additional information on what may be required to support the applicant's eligibility claim, please refer to our Applicant Information Kit found in the applicant information kit.

CNE/FNE/CAE priority consideration must be clearly defined in order to grant the priority consideration. We will need position title, series, grade, location and agency in order determine priority consideration. To ensure we have enough information, we encourage you to submit a copy of your most recent personnel action.

Benefits

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Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The following documents must be submitted with your application:
- Resume
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- HS Diploma/GED, College transcripts/Diploma, CDA, Proof of education Etc.
- DA 3434 or equivalent
- References or letters of recommendations
- PCS Orders
- Proof of Marriage Status
- Resume
- Transcript

How to Apply

You may submit your application package using one of the two methods identified below:

Electronically: (preferred) at and search for Vacancy Identification Number (VIN)12390661

Manually : Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

CHRA NAF C2SC - Recruitment Branch

Phone

0000000000

Email

usarmy.apg.chra-hqs.mbx.naf-central-recruitment@army.mil

Address

EM-NAF-W0VMAA US ARMY GARRISON FORT RILEY HQ
DO NOT MAIL
Fort Riley, KS 66442
US

Next steps

Applicants are encouraged to apply early in the announcement period to allow themselves ample time for application updates, if warranted. (E.g., to provide missing required documentation such as transcripts, high school diploma, etc. before announcement closes.) After we receive your complete application package your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure that your resume supports the answers given in the questionnaire. If your resume does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking you may be referred to the hiring manager for further consideration and possible interview. Applicants may be sent based on cut off dates, the date order of application or other means outlined in the announcement text or in accordance with Army Regulation 215-3. You will be notified when your rating is determined. If a determination is made that you have inflated your qualification and/or experience, you may lose consideration for the position. Please follow all instructions carefully; errors and omissions may affect your eligibility.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity (EEO) Policy
Reasonable accommodation policy
Financial suitability
Selective Service
New employee probationary period
Signature and false statements
Privacy Act
Social security number request

Required Documents

The following documents must be submitted with your application:

Resume

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

Cover Letter
DD-214/ Statement of Service
Disability Letter (VA)
HS Diploma/GED, College transcripts/Diploma, CDA, Proof of education Etc.
DA 3434 or equivalent
References or letters of recommendations
PCS Orders
Proof of Marriage Status
Resume
Transcript

Help

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.