Salary : $120,405.95 - $146,348.85 Annually

Location : Santa Rosa, CA

Job Type: Full-Time

Job Number: 24/01-2420-OC

Department: Department of Health Services (DHS)

Opening Date: 01/25/2024

Closing Date: Continuous

Bargaining Unit: 50

Position Information

Bring your enthusiasm and behavioral health experience to the County of Sonoma's Department of Health Services as a Quality Manager!

Starting salary up to $70.12/hour ($146,348/year), PLUS a competitive total compensation package!*

This recruitment is being conducted to fill one full-time Quality Improvement Manager position and one full-time Quality Assurance Manager position in the Department of Health Services. If you are interested in one or both positions, we encourage you to apply to this recruitment!

The Position
The Quality Manager positions work in the Behavioral Health Division's Quality Assessment & Performance Improvement (QAPI) section. These positions work collaboratively with interdisciplinary teams, which can include Behavioral Health professionals, Program Planning and Evaluation Analysts, and clerical staff. They ensure California Department of Health Care Services compliance related to quality assurance, system monitoring, care coordination, access and information requirements, beneficiary rights and protections, and other regulatory requirements. The Quality Managers will work cross-functionally with Division Managers and Administrative Units to ensure and improve the quality of Behavioral Health services.

In addition to integrity, tact, and patience, as an ideal candidate to join this team, you will possess:

A license, certification, or registration in a behavioral health-related discipline (e.g. Licensed Clinical Social Worker, Marriage and Family Therapist, Registered Nurse, Licensed Psychologist)
Knowledge of California Department of Health Care Services regulations
Experience analyzing and interpreting client care data to make data-driven recommendations
Excellent communication and presentation skills
Experience with project planning, design, implementation, and evaluation
Experience providing training to multiple levels of staffing

Responsibilities of the Quality Improvement Manager position include:

Developing and evaluating the Behavioral Health Division's Quality Improvement Workplan
Designing, managing, and monitoring the Behavioral Health Division's goals, data, and performance improvement projects to improve the beneficiary experience of service
Leading the annual External Quality Review, which includes preparing, coordinating, and performing annual report follow-up
Administering the annual consumer perception survey
Coordinating network adequacy data submissions to the Department of Health Care Services and collaborating for any subsequent corrective action plans
Overseeing all Behavioral Health Division credentialing requirements
Steering Sonoma County's Quality Improvement Committee to make positive changes in the Behavioral Health delivery system
Managing all Behavioral Health Division data requests

Responsibilities of the Quality Assurance Manager position include:

Supporting the operationalization of state, federal, and county laws and regulations through analyzing, drafting, and implementing policies, procedures and forms
Overseeing beneficiary problem resolution processes, including grievances process and appeals
Managing mental health Medi-Cal site certification processes
Assisting with the implementation of Plans of Correction associated with periodic Department of Health Care Services reviews/audits
Creating and conducting staff training to respond to identified quality assurance opportunities
Engaging in continuous quality assurance analysis to ensure effective policy implementation and monitoring by creating reports and reviewing statistical trends
Working collaboratively with Managed Care Plan partners to ensure consistent and appropriate care coordination across different settings
Ensuring compliance with the contracts the Behavioral Health Division has with the Department of Health Care Services

For further information regarding the department and its programs, services, and partnerships, please visit the

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities
Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
Retirement - A pension fully integrated with Social Security
Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
Student Loan Debt Relief - County employees may be eligible for through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the and our

This employment list may also be used to fill future full-time, part-time, or extra-help positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Patient Care Analyst.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Minimum Qualifications

Education: Academic work which directly relates to the knowledge and abilities listed. Normally, graduation from an accredited school nursing, academic course work in health care, hospital or nursing administration, medical records, psychology counseling or social work or a related field will meet these required knowledge and abilities.

Experience: Any combination of training and experience that will provide an opportunity to acquire the knowledge and abilities listed. Normally, three years of experience in an acute care hospital or other equally responsible health profession experience including some training or experience in performing patient's rights advocacy, utilization review or quality assurance or infection control or experience analyzing health care or nursing systems and programs could provide this opportunity.

License: Possession of a valid California license as a Registered Nurse or license, registration or certification in another related health discipline.

Knowledge, Skills, and Abilities

Thorough knowledge of: relative importance of problems effecting the respective
areas of responsibility.

Considerable knowledge of: various methods of assessing professional care and services; the applicable laws, rules, regulations and regulatory agency requirements related to assigned area of responsibility; medical terminology, hospital routines, and policies and procedures.

Working knowledge of: the various specialty areas within the Resource Management Program.

Knowledge of: appropriate financial reporting and statistical design, methodology, presentation and interpretation; the principles and practices of consultation and training.

Ability to: recognize resource management and patient care problems or potential problems in their early stages; utilize various methods of assessing the utilization and quality of services and care provided; communicate effectively with persons of varying backgrounds; influence physicians, staff, other managers into accepting changes required by the resource management program; advocate on behalf of patients and clients using behavior that will provide the best opportunity for a reasonable resolution of the complaint; establish and maintain cooperative working relationships with other hospital and Mental Health Department personnel and others who have an interest in quality patient care; exercise responsibility, initiative, ingenuity, independent analysis and judgment in solving medical, administrative and management problems; write comprehensive reports; analyze problems accurately and to take effective course of action; give and follow oral and written directions of a technical and professional nature in detail; interact with patients and professional staff sympathetically and tactfully in difficult and sensitive situations; establish and maintain cooperative working relationships with other hospital personnel; interpret medical charts, records and reports.

Selection Procedure & Some Helpful Tips When Applying

Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient.

The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews.

ADDITIONAL INFORMATION

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the to determine the requirements for this position.

HOW TO APPLY

Applications are accepted online at Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: SZ
HR Technician: RR

IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.

COUNTY OF SONOMA BENEFITS: MANAGEMENT*

These are some of the excellent benefits the County offers:

Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County paid premium contribution.

Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit

IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum.

Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

Student Loan Debt Relief: County employees may be eligible for through the U.S. Department of Education.

Plus excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331. Additional details about benefit and compensation packages can be found in the MOUs located at For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to or, contact the Human Resources' Risk Management-Benefits Office at or (707) 565-2900.

*IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.

01

How did you first learn about this opportunity?

California State Association of Counties (CSAC)
Careers in Government
College or University
Craigslist
DiversityJobs
Employee of Sonoma County
Facebook
Glassdoor
GovernmentJobs.com
Handshake
Hispanic Chamber of Commerce of Sonoma County
Indeed
Instagram
Job Fair
La Voz
Latino Service Providers
LinkedIn
Los Cien
Minority Organization or Group
Press Democrat
sonoma-county.org/
Sonoma County Human Resources Office
Sonoma County Job Line
Start Here!
X
Veterans Services Office
Women's Organization or Group
Other Internet Site
Other Publication

02

Please indicate if you would also be interested in future part-time or extra-help (temporary, intermittent, or seasonal employment) positions should they become available. Check all that apply.

I would also like to be considered for future part-time positions
I would also like to be considered for future extra-help positions
I am only interested in full-time positions

03

This eligible list may be used for future bilingual (English/Spanish) positions. Please indicate if you are interested in bilingual positions, and your level of proficiency.

Yes, I have basic (conversational) English/Spanish bilingual skills
Yes, I have fluent (reading, writing, and conversational) English/Spanish bilingual skills
No, I do not have English/Spanish bilingual skills, and/or I do not wish to be considered for a bilingual position

04

This job position requires possession of a valid California license, registration, or certification in a health discipline.Please select any of the following that qualifies you for this position (Select all that apply).

Alcohol and Other Drug (AOD) Registration/Certification
Board Certified in Healthcare Management (FACHE)
Certified in Health Care Compliance (CHC)
Certified in Healthcare Privacy Compliance (CHPC)
Certified Professional in Healthcare Quality (CPHQ)
Doctor of Medicine
Doctor of Psychology
Associate Clinical Social Worker/Licensed Clinical Social Worker
Associate Professional Clinical Counselor/Licensed Professional Clinical Counselor
Associate Marriage and Family Therapist/Licensed Marriage and Family Therapist
Licensed Vocational Nurse
Nurse Practitioner
Physician Assistant
Psychiatric Technician
Registered Nurse
I don't possess any of these qualifications

05

For this question, and all subsequent questions, provide sufficient information to allow for a thorough evaluation of your qualifications. Your responses will be assessed and will help determine your standing, or rank, on the eligible list.
Please summarize your education, training, coursework and/or degrees in nursing, health care, hospital or nursing administration, medical records, psychology counseling, social work, or a related field, and how it relates to this position.

06

Please detail your three or more years' of professional health experience, highlighting experience in the following areas:

Health Services compliance work
Quality improvement
Analyzing health care programs or systems
Developing and/or conducting staff trainings

07

Please describe your experience improving healthcare operations. Detail one improvement project and include the issue, how you researched the issue and analyzed the data, recommendations presented, and the outcome.

Required Question