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$70k - $100k
...deliverables, and adapting to the needs of different projects. Responsibilities The Associate Consultant / Consultant will support federal CX, EX, and applied research projects by performing responsibilities such as: Supporting survey design, question development, survey...SuggestedFull timeTemporary workRemote workFlexible hours$100k - $130k
...Job Description Job Description Senior Consultant, CX Research & Survey Methodology About Technical Assent Technical Assent is a federal consulting firm that helps government organizations improve services, programs, and mission outcomes through human-centered design...SuggestedFull timeTemporary workRemote workFlexible hours$55.3k - $79k
...company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a DC CX Trainer at Gainwell, you will support employee development and operational excellence by delivering engaging training programs that...SuggestedFull timeRemote workFlexible hours$58k - $62.5k
...experience survey and follow up on negative responses in a timely manner. Communicate returns process updates and best practices to the CX team, escalating systemic issues to management. Serve as a resource to the CX team for returns-related questions, providing...SuggestedFull timeLocal areaTuckernuck
Washington DC15 days ago$73.2k - $97.5k
...Leaders to identify, set plans, and make recommendations for addressing issues and needs of customers Responsibilities Act as a CX culture champion, embedding VoC insights into company processes and decision-making. Partner with internal teams to implement CX...SuggestedFull timeWork at office$45k - $50k
...out under your name. Advocate for our Partners internally. Bring insights and industry feedback back to Product, Engineering, and CX leadership to improve features and prevent repeat contacts. Here's what we're looking for Required ~12 years of experience in...SuggestedShift work- ...Negotiate contract terms with key stakeholders and implement churn-reduction strategies. Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations. Clinical Knowledge Develop a deep understanding...SuggestedContract work
- ...relationships with global enterprise clients, deeply understand their internal and external experiences and challenges, and deliver tailored CX/EX technologies and services. Success is defined by the ability to close high-value deals, expand enterprise accounts, and...SuggestedLocal area
- ...empathy, and takes pride in lifting both teams and client experiences to their highest potential. Focus 1. Customer Experience (CX) & Hospitality CX Performance: Act as the primary support of CX performance trends and execution within your market. Fitting &...SuggestedInterim roleRemote workDay shift
- ...lead this charge. We provide the mission-critical software that empowers utilities to optimize their operations for the modern utility CX. We seek a driven and strategic Enterprise Account Executive to join our elite team. This opportunity goes beyond another sales...SuggestedRemote jobContract workLocal areaShift work
$145k - $194k
...experiences together. The Role and Team We are growing and transforming our customer's expectations of the value of Customer Experience (CX). We are seeking a Senior Solutions Engineer to serve as a critical bridge between our world-class sales organization, product teams,...SuggestedTemporary workWork experience placementLocal area$100k - $140k
...resourcefulness; always willing to go the extra mile for the customer ~ Strong time management skills ~ Proficiency in Kustomer or similar CX software is a plus ~ Candidates must have a reliable car and a valid, current driver's license Benefits include: ~...SuggestedRemote work$93.9k - $218.2k
...solution demonstrations & presentations Remain up to date on the latest technologies with respect to all things Contact Center and CX AI Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI) Effectively communicate...SuggestedTemporary workWork at officeRemote workWork from homeWorldwideHome office3 days per week$65k - $75k
...acquisition, conversion, retention, profitability, and the overall customer experience. This individual partners cross-functionally with CX, Retail, Merchandising, Growth, Product, Technology, and Operations to influence business decisions through customer insights and...SuggestedFull timeLocal area$130k - $150k
...in Government Services. We specialize inAIdrivendigital transformation, cybersecurity, cloud modernization, agile development, and UX/CX for U.S. government agencies.With over 50 years of combined federal experience, we deliver secure, modern solutions while advancing...SuggestedContract workWork at officeRemote work- ...Call Center Analyst - Application Support We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. We know tech, but we love people. NuAxis is home to thinkers...Full timeRemote work
- ...human-centered design (HCD) activities across digital platforms, services, and modernization initiatives. Direct customer experience (CX) strategies that improve usability, satisfaction, adoption, and long-term engagement. Conduct customer research, including...
- ...in Government Services. We specialize inAIdrivendigital transformation, cybersecurity, cloud modernization, agile development, and UX/CX for U.S. government agencies.With over 50 years of combined federal experience, we deliver secure, modern solutions while advancing...Contract workWork at officeRemote work
$195.9k - $293.9k
...visibility and alignment, and across functions. Partner closely with Product, Engineering, Marketing, Finance, Supply Chain, and CX to embed analytics into roadmap planning and decision-making. Influence leadership through clear storytelling, strategic framing,...Work at officeWorldwide3 days per week- ...Government Services. We specialize in AIdriven digital transformation, cybersecurity, cloud modernization, agile development, and UX/CX for U.S. government agencies.With over 50 years of combined federal experience, we deliver secure, modern solutions while advancing our...Contract workPart timeWork at officeRemote work
- ...existing revenue streams from Lumen Technologies. Our client is a major multinational selling both software and services across AI, CX, BSS (Billing, CRM), OSS, 5G Core, Automation, Cloud and IT Transformation solutions. We are looking for candidates with a...Work at officeWork from home
- ...experiences. About the Role: As a Business Transformation Consultant, you'll apply human-centered design, customer experience (CX), service design, business architecture, and process improvement methodologies to help federal agencies modernize operations, improve...Full timeContract workTemporary workLocal areaImmediate startRemote workAfternoon shift
$152.48k - $196.6k
...- Proactively generates and builds new client relationships from qualification to close. - Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B and B2C organizations. - Acts as a proven storyteller who can build and...Immediate startRemote workWorldwide$172.64k - $258.96k
...OMS, data, and platform teams, fostering growth and shared ownership. ~ Collaborate closely with Product Management, Data Science, CX, and Design to align technology with business and fan outcomes. Provide deep technical insight and guidance to cross-functional...Work at officeWorldwide3 days per week- ...footprint across business units, geographies, and technology domains Build and maintain deep executive relationships (CIO, CTO, COO, CX, Digital, Procurement) Identify and shape large transformation programs early, before formal RFP stages Convert single-tower...Full timeInternshipRemote workRelocation
$97.76k - $204.59k
...ability to work on large-scale projects and collaborate within cross-functional teams. • Familiarity or experience with other SAP CX solutions, such as SAP Sales Cloud, SAP Commerce Cloud, and SAP Emarsys Customer Engagement. • Travel as needed • Applicants must...H1bLocal area- ...reports, and after-action reports. Preferred Qualifications Experience supporting Cisco Nexus, Cisco Catalyst, Cisco ASR, Aruba CX, and enterprise Wi-Fi environments. Experience with TACACS+, Wireshark, HP switch CLI, and network troubleshooting tools....Full timeWork at office
- ...higher grade of talent than our peers to be an employer of choice. HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit...
- ...grade of talent than our peers to be an employer of choice. HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit...
$98k - $115k
...Experience with WFM platforms (NICE, Verint, Assembled, Playvox, Zendesk, or similar). Looker or similar BI software. Scaled CX operations and B2C industry experience. Exposure to AI/ML approaches for forecasting optimization or anomaly detection. The base...Full timeContract workWork at officeImmediate startRemote workFlexible hoursShift work3 days per week
