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- ...truly a remote and telecommuting company. WHAT ARE WE LOOKING FOR? The Customer Escalation Lead is a senior individual contributor responsible for protecting customer confidence, managing strategic customer relationships, and driving the successful resolution of high-...SuggestedRemote work
REALTIME SOFTWARE SOLUTIONS LLC
San Antonio, TX26 days ago - ...impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Who You Are The Manager, Customer Support - Escalations is a hands-on, customer-facing leader responsible for HighLevel's Customer Escalations function and some of our most...SuggestedFull timeRemote workWorldwide
Gohighlevel
Remote12 days ago - ...weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Job Summary: The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer...SuggestedFull timeWork at officeRemote workFlexible hours
PointClickCare
Remotea month ago - ...Escalations Account Executive Boston, MA August 31, 2026 At CarGurus, our mission is to give people the power to reach their destination... ...segment. In this position, you will focus entirely on managing a high volume portfolio of cancelled accounts, executing targeted...SuggestedContract workFlexible hours
$46 - $62 per hour
...most complex, high-stakes, and ambiguous customer or internal escalations. Beyond handling advanced technical casework, you will hold formal... ...primary backup facilitator for Daily Stand-Ups when the M1 manager is unavailable. \n Maintain total mastery of the daily...SuggestedRemote jobHourly payLocal areaFlexible hoursIntuit
New York, NY6 days ago$184.6k - $277k
...development through commercialization and post-approval lifecycle management. The role is accountable for translating Quality strategy into... ...Drive accountability for Quality decisions, issue resolution, escalation, and delivery of commitments.• Ensure compliance with the...SuggestedFull timeSummer workRemote workFlexible hours2 days per weekVertex Pharmaceuticals
Boston, MA1 day ago$94.78k - $153.88k
...discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.We're looking for an Escalations Manager to own resolution of Power Packs' highest-value and highest-risk customer cases, serving as the definitive decision point...SuggestedFull timeWork at officeLocal areaRemote workWorldwideFlexible hoursShift workCollectors
Jersey City, NJ4 days ago- ...manufacturing operations. This sales account contract manufactirng manager role serves as the client's primary point of contact,... ...comfortable presenting forecasts to leadership, resolving client escalations, and confirming orders on the production floor and they treat...SuggestedContract workWork at officeRemote work
USANA Health Sciences
Salt Lake City, UT1 day ago $159k - $196k
...operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated... ...You will: Serve as the primary operations leader and escalation point for high-priority safety and operational issues. Make...SuggestedFull timeWork experience placementLocal areaImmediate startRemote workShift workNight shiftRotating shiftWaymo
Arizona13 days ago- Customer Technical Manager in Cleveland, OhioUnique Skills:At Gulfstream, our people are at the heart of everything we do. We believe... ...Programs and/or Reliability Enhancement events. Tactical oversight of escalated customer issues to include coordination of complex maintenance...SuggestedWork at officeRemote workWork from homeWorldwideShift work
Gulfstream Aerospace Corporation
Savannah, GA3 days ago - Description: The Program Manager Customer Success position is expected to bring value at the strategic level to both Century and our... ...team (Ops Leads, ACMs, Management) to address ongoing issues. # Escalate critical operational issues to the Senior Manager Customer...SuggestedContract workWork at officeImmediate startRemote workShift work
Century Distribution Systems
Glen Allen, VA3 days ago - ...Escalations Manager Wells Fargo is seeking an Escalations Manager within Consumer Commercial Wire Investigations. In this role, you will: Manage and develop a team to handle complex customer service tasks and create initiatives and programs to support Escalations...SuggestedWork experience placementWork at officeRemote workMonday to Friday
Phenom People
Charlotte, NC5 days ago $158.8k - $238.2k
...The role also includes operational oversight of quality event management, stability execution, regulatory support, and cross-functional... ...external data review processes, including appropriate assessment, escalation, and follow-up for OOS, OOE, OOT, and adverse performance or...SuggestedFull timeContract workSummer workRemote workFlexible hours2 days per weekVertex Pharmaceuticals
Boston, MA3 days ago- ...Netrix Global is seeking an experienced Contract Operations Manager to lead the end-to-end customer contracting process and oversee... ..., coordinating contract reviews, issue identification, risk escalation, and resolution of contractual matters. Review and coordinate...SuggestedContract workCasual workRemote workHome office
Netrix Global
United States3 days ago $89k - $119k
...Supply Chain Manager We're Talking Rain Beverage Company, we create better-for-you beverages featuring great flavors and colors... ...enable profitable sales growth in all contract manufacturers. Escalation point for all contract manufacturer concerns. Responsible for...SuggestedFull timeContract workWork at officeImmediate startRemote workWork from homeRelocationFlexible hours2 days per weekTalking Rain Beverage Company
United States4 days ago- ...headquarters for meetings may be required at the discretion of management.Responsibilities (including, but not limited to):Provide... ...manufacturing and testing partners, including routine governance, issue escalation, and performance monitoringPerform batch record reviews and...Work at officeLocal areaImmediate startRemote work
Viridian Therapeutics
Waltham, MA1 day ago $169.22k - $253k
...Establishes and maintains the effectiveness of Quality Systems for managing the batch record review and disposition processes supporting... ...robust root cause investigations and CAPA implementation and escalates quality issues to senior management when appropriate •...Full timeContract workTemporary workLocal areaRemote workWorldwideFlexible hoursOtsuka America Pharmaceutical Inc.
Topeka, KS3 days ago$124.74k - $161.43k
...0750Posted Date: 2026-09-16Position SummaryThe Senior Program Manager will lead and coordinate the implementation of complex programs... ...management, providing insight on risk/issue identification, escalation, mitigation, and resolution; leads enterprise risk and business...For contractorsLocal areaRemote workSTERIS
Mentor, OH18 hours ago- ...with us. Why This Role Matters The Assistant General Manager is a hands-on operational leader responsible for executing the... ...support seamless guest experiences. Serve as the primary escalation point for complex guest service issues, ensuring timely and effective...Shift workWeekend workAfternoon shift
The Clyde Hotel
Albuquerque, NM1 day ago - ...executes standardized alternative payment model (APM) contracts; issues escalations, and supports network adequacy, joint operating committees (JOCs), and delegation oversight. • Execution, management, and optimization of value-based contracts and enhanced provider...Contract workLive inWork at officeRemote work
Molina Healthcare
New York, NY3 days ago $145k - $165k
...Scope of the Role: We are looking for a Technical Delivery Manager (TDM) to own end-to-end program management for our AI/ML... ...stakeholders. Run regular client check-ins, business reviews, and escalation calls; present delivery status, risks, and outcomes....Fixed term contractRemote workInnodata Inc.
United States2 days ago$120k - $140k
...Chromatography (HYBRID Shelton, CT)Location(s)SheltonJob DescriptionThe Manager, Technical Services - Chromatography leads a team of Technical... ...This role owns the team's performance on 3rd-level technical escalations, service documentation, technical training content creation/...Full timeRemote work2 days per week1 day per weekPerkinElmer
Shelton, CT3 days ago$120k - $135k
...Outreach is hiring a Senior Contracts and Legal Operations Manager to join its Legal team. This role reports directly to the Senior... ...within established templates, playbooks, fallback positions, and escalation frameworks ~ Strong issue-spotting and escalation...Full timeContract workWork at officeRemote workFlexible hoursNight shiftOutreach
United States1 day ago$86k - $126k
...Electrical division is currently seeking a Technical Program Manager - New Product Introduction & Production Ramp Up. This is a remote... ...surfaces issues with proposed solutions rather than just escalating problems. Adaptability: Comfortable managing ambiguity and shifting...H1bWork at officeLocal areaRemote workVisa sponsorshipShift work$146k - $160k
...’t be tasked with deciding what we build, you are essential in managing how those builds are organized and executed. You are the catalyst... ...in decision-making, coupled with the intuition of when to escalate critical blockers ~ Personal values that align with how we...Casual workWork at officeRemote workFlexible hoursShift workZIP
United States1 day ago- ...business, including Account Executives / Customer Service, Order Management, Freight & Logistics Coordination, and Delivery Performance.... ...excellence and proactive customer engagement.Resolve escalated customer service issues and strategic account concerns.Cross-Functional...Work at officeRemote work
Atlas Roofing Corporation
Atlanta, GA2 days ago - ...Sandisk's Product & Commercial Legal Services team, negotiating and managing commercial contracts for Sandisk's Procurement and Logistics... ..., dispute avoidance, and risk mitigation strategies, escalating legal issues to commercial contracts attorneys as appropriate....Full timeContract workTemporary workWork at officeRemote workFlexible hoursShift work
SanDisk
Irvine, CA5 days ago - PS Job Title: Manager, Marketing OperationsWork Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC Job Summary/Purpose The... ...alignment on timelines, requirements, and deliverablesIdentify and escalate risks, capacity constraints, or execution gaps that may impact...Work at officeLocal areaRelocationVisa sponsorshipWork visa
Entergy
New Orleans, LA18 hours ago - ...and LATAM Role Overview We are looking for a Technical Delivery Manager to join our Elastic Platform Operations (EPO)/Managed Services... ...incidents, ensuring effective coordination, communication, escalation, and follow-through to resolution, root cause analysis, and remediation...Full timeRemote work
Phdata
Remote24 days ago $208.2k - $312.2k
...Summary:Join Qualcomm's Data Center Business Unit as a Staff Manager of Product Management focused on Customer Strategy & Solution... ...for executive reviews, customer updates, roadmap discussions, escalation support, and product commitment decisions.Roadmap, Process & Product...Work experience placementWork at officeWork from homeQUALCOMM, Inc.
San Jose, CA1 day ago
