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- ...and software, and handling IT inventory. Candidates must have a CompTIA A+ certification and experience with Microsoft 360 and Freshservice. Responsibilities include troubleshooting AutoCAD LT installations and providing Tier 1 support. The position requires physical...Suggested
- ...managing IT projects from initiation through completion. ~ Hands-on experience with ITSM/ticketing systems (e.g., ServiceNow, Freshservice, Remedy, Jira Service Management). ~ Excellent communication, leadership, and problem-solving skills ~ Willingness to travel...SuggestedFor contractors
City Brewing Co
La Crosse, WI7 days ago $25 - $28 per hour
...through the transition Utilize Tracktee for device acquisition and asset management Manage and resolve support tickets using Freshservice Maintain accurate documentation of processes and issues Collaborate with a small onsite IT team and coordinate with...SuggestedHourly payContract workRemote workFlexible hoursDahl Consulting
Anoka, MN5 days ago- ...frameworks, Lean methodologies, or continuous improvement practices. • Familiarity with ITSM tools (Jira, ServiceNow, Cherwell, Freshservice). • Strong analytical, process mapping, and documentation skills. • Proficiency in Microsoft 365 (Excel, Teams, SharePoint)....SuggestedFull timeContract workFlexible hours
- ...escalations. Maintain documentation and runbooks for automated workflows and provisioning standards. Assist with or support Freshservice administration (asset management, workflows, integrations, automation rules). Cross-Functional Collaboration Work closely...SuggestedContract work
$40 - $50 per hour
...WAN) ~ Conference room AV and office printer management Preferred Qualifications · Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP. · Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow....SuggestedFull timeWork at officeRemote work- ...or Microsoft Remote Desktop, Screen Connect (or similar) Service Ticket Systems : Experience using platforms like Zendesk, Freshservice, or ServiceNow to manage and document support requests. Customer Service Skills : Ability to communicate clearly and empathetically...SuggestedFull timeWork at officeRemote work
- ...to ensure adherence to our Number One Core Value - Safety first, in everything we do. Oversee and maintain software contracts in Freshservice. Connect IT software to associated contracts and costs. Migrate and centralize contracts from disparate systems. Track contract...SuggestedFull timeContract workPart timeWork at office
$93.85k - $140.77k
...process improvement initiatives or service optimization projects. ~Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice. ~Hands-on experience with: ~Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive) ~Identity & access...SuggestedLive in- ...oversight with regular hands-on labor to ensure a safe, functional, and well-maintained environment. Manage and complete agency FreshService work requests and responses to tickets based on established KPIs. Perform routine hands-on maintenance and repairs, including...SuggestedFor contractorsWork at officeImmediate startFlexible hours
$90k - $120k
...Teams, JIRA, and other business applications Manage IT assets, including inventory tracking, procurement, and asset updates in FreshService, and ensure compliance with company policies Setting up audio/video production environment for town halls, all-hands, and...SuggestedFull timeWork at officeRemote work$56k - $66k
...Support Services via phone and company Support Portal. Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS. Support software includes: Windows 11, Server 2022, Microsoft Office 365 Suite, Freshservice ticketing, Google Chrome, Edge...SuggestedWork at officeRemote work$47.7k - $103k
...JAMF - optional) Understanding of networking fundamentals (Wi‑Fi, VPN, TCP/IP, DNS) Familiarity with ticketing systems such as Freshservice Knowledge of Mac security best practices Strong communication and customer service skills Ability to work independently in an...Suggested$85k - $95k
...software (Yardi, MRI, RealPage, Argus, etc.), productivity software (Teams, Microsoft Office), and helpdesk software (ServiceNow, FreshService, etc.). Ability to diagnose and resolve data and reporting issues effectively. Working knowledge of, or the ability to...SuggestedFull timeWork at officeLocal area- ...troubleshoot issues, and manage escalations. Collaborate with product and QA teams to resolve open issues. Manage tickets and tasks using FreshService, Jira, and similar tools. Oversee CI/CD pipelines in DevOps for continuous delivery. Communicate progress clearly with users and...Suggested
$26 - $32 per hour
...information technology, or related field is preferred Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, Solarwinds Web Helpdesk Experience working with remote support tools such as LogMein Rescue,...Full timeLocal areaRemote workWorldwideFlexible hours$25 - $30 per hour
...and personal productivity software functions in informal settings Log problem calls and resolutions in the ticketing system (Freshservice) Manage staff and organize department functions in accordance with company guidelines Delegate tasks and assignments, meeting...Full timeContract workWork at officeLocal areaWorldwide$95k - $105k
...Mac OS ~ Cloud File Sharing ~ Cisco Hardware ~ Ubiquiti Unifi Hardware ~ Fortinet ~ Mimecast ~ Hype-V or VMware ~ Freshservice ~ AI tools ~ Ability to learn new software platform quickly. ~ Ability to successfully communicate with business partners...Contract workTemporary workWork at officeWork from homeShift work2 days per week$106k - $125k
...questionnaires, business processes, tenant setup, security groups, EIBs, and Reports as a Service Experience with CultureAmp, Greenhouse, FreshService, DocuSign, ADP preferred Ability to communicate proactively and concisely Excellent organization skills and strong attention...Remote workWork from homeFlexible hours- ...daily IT operations, system administration tasks, Microsoft 365 and Entra ID environments, endpoint management through Intune, and Freshservice ITSM processes. The ideal candidate is detail oriented, solutions focused on and committed to delivering reliable and responsive...
$80k - $95k
.../switching, WiFi). Serve as Tier‑2/-3 escalation; perform root‑cause analysis; create and maintain runbooks and KB articles in Freshservice/SharePoint. Execute change management through Freshservice (RFCs, approvals, post‑implementation reviews). Support vulnerability...Work at officeRemote work- ...Security), Recruitment, Learning and North America Payroll modules.* Troubleshoot and resolve Workday issues that are raised through Freshservice, and escalate where needed.* Guide and support end users across the business to ensure Workday is being used effectively and...Immediate start
- ...5 (Outlook, Teams, Word, Excel), and Active Directory. Familiarity with MacOS a plus. Familiarity with ticketing systems (e.g., FreshService, Jira, Zendesk). Basic understanding of network connectivity, cybersecurity principles, and endpoint protection tools. Strong analytical...Full time
- ...in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools.Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities.Familiarity with network protocols, endpoint security, and remote support tools...Remote work
$100k - $110k
...its fullest potential. Key Responsibilities Deliver prompt, thorough technical support to end-users in person and remotely via FreshService, email, Microsoft Teams, and other tools Manage user accounts, permissions, and objects across Microsoft 365, Active Directory,...Local areaRemote work- ...impact and risk Preferred Healthcare experience (HIPAA, PHI handling, vendor BAAs, audit readiness) Familiarity with Freshservice (or similar ITSM) and automation/workflow tools (Power Automate, scripting) Experience supporting EMR environments and clinical...Full timeTemporary workImmediate startRemote work
- ...Experience in healthcare or telehealth IT environments. · Familiarity with ITIL frameworks and ticketing systems (e.g., Jira, Zendesk, Freshservice). · Knowledge of Azure, AWS, or similar cloud environments. · Demonstrated experience implementing automation or workflow...Remote jobFull time
$144k - $227k
...connectors or data transformations Familiarity with common SaaS platforms including Okta, Jira, Slack, Workday, Google Workspace, FreshService, and their APIs Demonstrated experience integrating APIs and building automations across complex SaaS ecosystems. Strong...Work experience placementSummer holidayLive outWork at officeLocal areaFlexible hours2 days per week- ...Duties and Responsibilities: Monitor and triage all incoming support requests logged in various IT tracking systems (e.g., Freshservice, custom issue log, direct requests from stakeholders). Validate request completeness and ensure all required details are captured...Full time
$85k - $95k
...discretion of the company. Key Responsibilities End-User Support and Experience Provide timely help desk support via Freshservice, including onsite, remote, and occasional on-call support. Troubleshoot and resolve issues involving desktops (Windows/macOS...Full timeLocal areaRemote work
