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- ...knowledge of computer hardware and configuration management. • Familiarity with IT service management (ITSM) platforms such as Freshservice. • Understanding of ITIL processes and best practices. • Experience providing Tier 1 and Tier 2 support. • Ability to...Suggested
- ...AWS, or Azure) and SaaS security configuration. Familiarity with ITSM platforms (e.g., ServiceNow, Jira Service Management, Freshservice). Experience in a fast-growing startup or media/technology company environment. Knowledge of SOC 2 or ISO 27001 compliance...SuggestedFull timeTemporary workLocal areaFlexible hoursDay shift
- ...satisfaction and timely resolutions. Document, prioritize, and track all support tickets in the help desk ticketing system (e.g., FreshService, Zendesk). Ensure tickets are promptly followed up on, regularly updated, and resolved within defined service levels....SuggestedImmediate startFlexible hours
- ...frameworks, Lean methodologies, or continuous improvement practices. • Familiarity with ITSM tools (Jira, ServiceNow, Cherwell, Freshservice). • Strong analytical, process mapping, and documentation skills. • Proficiency in Microsoft 365 (Excel, Teams, SharePoint)....SuggestedFull timeContract workFlexible hours
$26 - $30 per hour
...wide range of Tech related problems and assisting to create a streamlined IT infrastructure. You will be empowered to leverage FreshService IT Services Management platform and dashboards to manage your ticket queue, working in a team environment to enhance your knowledge...SuggestedFull timeLocal areaRemote work$20 - $24 per hour
...their team on an 8-week contract . This role will be highly hands-on and centered around daily work within an IT ticketing system (Freshservice). The technician will support end users by answering general troubleshooting questions, assisting with new hardware requests,...SuggestedContract workTemporary workLocal area- ...Microsoft 365, SharePoint, and endpoint management platforms such as Intune. Experience with IT service management tools such as Freshservice, ServiceNow, or similar platforms. Strong organizational and prioritization skills in environments with competing demands....Suggested
- ...production. Responsibilities Supervise, train, and mentor Word Processing staff Manage and prioritize workflow through Freshservice ticketing system Assign work based on court deadlines and litigation urgency Handle escalations and resolve competing...SuggestedWork at officeRemote workMonday to Friday2 days per week3 days per week
$30 per hour
...field ~2-3 years' experience providing technical support ~ Familiarity with ticketing systems such as Jira, Service Management, Freshservice, etc. ~ Experience setting up support processes and training ~ Excellent written and oral communication skills and attention...SuggestedContract work3 days per week$75k - $100k
...administration, including firmware, drivers, and endpoint security. ~ Hands-on experience with Jamf, Intune, and ITSM platforms (e.g., Freshservice). ~ Solid understanding of networking fundamentals, VPN clients, and MFA troubleshooting. ~ Comfortable with occasional...SuggestedWork experience placementWork at officeRemote workWork from homeWorldwideFlexible hours3 days per week- ...Qualifications Experience with enterprise-level IT Service Desk operations and ITSM platforms (ServiceNow, Jira Service Desk, FreshService or similar) Familiarity with cloud platforms such as Microsoft Azure. Knowledge of networking fundamentals including VPN...SuggestedWork experience placementLocal areaRemote workFlexible hours
$123k - $173.25k
...Leads, and set clear KPIs for ticket resolution, service quality, and user satisfaction. Own the service desk platform (e.g., Freshservice, Jira Service Management) and design workflows that automate routine requests and surface team performance data. Build and...SuggestedFull timeSummer workWork at officeImmediate startRemote workRelocationFlexible hoursWeekend work$45k - $55k
...issues related to computer systems, software, and hardware. Respond to incoming technical support tickets from our clients using FreshService. Work with the team to ensure tickets assigned are responded to in a timely manner. Troubleshoot, resolve, and escalate...SuggestedFull timeWork experience placementSummer workAfternoon shiftCommonpoint
Forest Hills, MI13 days ago$30 - $40 per hour
...Directory / Entra ID o Intune experience - Conference room AV and office printer management • Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP. • Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow....SuggestedFull timeWork at officeRemote work$70k
...performance monitoring – identifying and addressing sites performing below KPI thresholds. Experience with System Debugging – using Freshservice or similar ticketing platforms to resolve connectivity and data-sync issues between native platforms and third-party software....SuggestedPermanent employmentTemporary workRemote work$50k - $70k
...troubleshooting skills across Windows and/or macOS environments Experience working with ticketing systems (ServiceNow, Jira, Freshservice, etc.) Working knowledge of Active Directory and user account administration Familiarity with Microsoft 365 and basic networking...Permanent employmentLocal areaRemote work- ...Qualifications: Working knowledge of support management processes and tools in a high-tech software company. Expertise in FreshService reporting and dashboards AI-first mentality and experience automating processes A results-oriented individual with a...Work experience placementWorldwideShift work
$55k - $60k
...and macOS Familiarity with Microsoft 365, Active Directory/Entra ID, and Intune Exposure to Citrix or ITSM systems such as Freshservice Understanding of basic cybersecurity concepts Experience supporting AV equipment or collaboration tools Benefits...16 hoursLocal areaImmediate startRemote work$188k - $282k
...network and office connectivity, and endpoint management. Familiarity with enterprise platforms such as Okta, Google Workspace, Freshservice or ServiceNow, Workday, Salesforce, and related tools commonly used to run a modern corporate environment. Proven track...Work at office$73.44k
...for HR and a variety of program activities, Divisions Timely processing of vendor contracts, invoices and expense. Monitor Freshservice tickets to ensure all inquiries are appropriately assigned and addressed in a timely manner. Prepare and edit presentations...Work experience placementWork at officeWorldwideVisa sponsorship$32 - $34 per hour
...and Group Policy. Working knowledge of Microsoft Office 365 Enterprise (Exchange, Teams, SharePoint, MFA). Experience with Freshservice or other IT Service Management platforms (ITSM). Excellent written and verbal communication skills. Strong troubleshooting...Hourly payTemporary workWork at officeRemote work- ...application use and long-term support.What You’ll Be Doing (Essential Duties) Manage all support requests promptly through the FreshService ticketing system. Manage the transition of support tickets into formal application change requests as well as escalation of...Full timeTemporary workWork experience placementInternship
- ...non-tech savvy co-workers Demonstrated experience of working with IT Experience using an IT ticket management system, e.g. Freshservice Experience in hardware support troubleshooting issues with smartphones, laptops, desktops Experience with MDM (Mobile...Temporary workWork at officeRemote work
- ...Enrollhere or similar) CRM Systems (e.g., Go High Level) Python (automation, reporting, integrations) Ticketing & Remote Support Tools (Jira, Zendesk, Freshservice, RMM, Quick Assist) Asset Management & Documentation Platforms (SharePoint, Confluence, IT Glue)...Work at officeRemote work
- ...deductions, and adjustments. HR Tools, Systems & Reporting Manage and maintain HR tools and trackers, including SharePoint, Freshservice, onboarding and offboarding checklists, and SmartSheets. Prepare and support internal and external audits. Ensure timely...Temporary workWork at office
$70 - $80 per hour
...event IDs to identify risks Execute firmware upgrades across network devices Manage and resolve security-related tickets via FreshService Collaborate with vendors for testing, validation and remediation Support encryption upgrades (RC4 to AES migration)...Contract workTemporary workImmediate startRemote work$33.32k - $45.08k
...wires, closing of accounts, account research and address changes. Answer and transfer incoming calls. Research and Resolve FreshService tickets and maintain accurate records of resolutions and escalations. Research/resolve credit/debit card issues. Monitor...Full time$110k - $140k
...junior engineers when needed technically. Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation. Develop, implement, and maintain...Night shift$130.77k - $150k
...platforms can handle. Design and implement integrations between Glean, Databricks, and enterprise systems (Salesforce, Jira, Freshservice, etc.) — including custom connectors and data pipelines that feed our AI stack. Own the technical delivery of high-code...Work at officeLocal areaWorldwideFlexible hours- ...: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals ~ Experience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar) ~ Valid Florida driver's license with a clean driving record and reliable transportation ~ Ability to work independently...Full timeWork at officeLocal areaRemote workFlexible hours
