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- Company Description Job Description IMPORTANT NOTE: CANDIDATES MUST HAVE A PERMANENT COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE OR ARE REACHABLE ON THE COMPUTER SYSTEMS MANAGER OPEN COMPETITIVE CIVIL SERVICE EXAM NO. 4035 OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE...SuggestedPermanent employmentFull timeRemote work2 days per week
- HealthEquity is seeking a seasoned Freshservice Admin to lead the administration, configuration, and ongoing support of the Freshservice ITSM platform. You will spearhead the migration from ServiceNow to Freshservice, set governance standards, and manage integrations with...SuggestedFor contractors
- ...and software, and handling IT inventory. Candidates must have a CompTIA A+ certification and experience with Microsoft 360 and Freshservice. Responsibilities include troubleshooting AutoCAD LT installations and providing Tier 1 support. The position requires physical...Suggested
$108k - $122k
Winston Taylor is seeking an IT Service Management professional in New York to develop and enhance its service management platform, Freshservice. You will manage processes like incident and change management while collaborating with the IT team. Ideal candidates should...Suggested$98k - $111k
...Service Management professional in Chicago. This role involves the administration and improvement of our service management platform (Freshservice), leading projects, and collaborating with IT leaders. Qualifications include 5+ years in Information Technology and 2+ years in...Suggested- ...Excellent communication skills Financial domain/insurance domain exp Position Summary We are seeking a Freshservice IT Tools Developer / Administrator to administer, configure, enhance, and support the Freshservice IT Service Management (ITSM)...SuggestedRemote work
$180k - $222k
...for a Senior Product Marketing Manager to own the go-to-market strategy and narrative for our core service management products (Freshservice and Freshservice for Business Teams). These are the largest, highest-visibility products in the Freshservice portfolio—the foundation...SuggestedFull timeLive inWork at officeFlexible hours3 days per week- ...Familiarity with ITSM concepts and enterprise IT environments Experience with tools like ServiceNow, Jira Service Management, Freshservice, Okta, or similar Exposure to scripting or programming (Python, JavaScript, Bash, SQL) Previous experience at a B2B SaaS...SuggestedFull timeLocal area
Harmony
New York, NY1 day ago - ...across Caterpillar and Yancey business systems. Order Management & Customer Onboarding Serve as the primary coordinator for Freshservice support tickets by documenting requests, routing issues, tracking status, and communicating updates. Manage PCC operational...SuggestedFull timeTemporary workWork at officeFlexible hours
Yancey Bros. Co.
Remote1 day ago - ...alerts, and identity synchronization issues.• Support connector configuration and maintenance for Active Directory, Entra ID, Epic, FreshService, HRIS, and other enterprise applications (cloud/on-prem).• Maintain documentation for configurations, workflows, and operational...SuggestedFull timeRemote workWorldwide
$110k - $130k
...contact for Oracle Fusion (procurement, POs, vendor records), Navan (T&E), Jira/Asana (renewals, intake, portfolio tracking), and FreshService (ticketing).Partner with Business Operations, Technology/IT, Legal, and Security/Compliance across the contract lifecycle, from...SuggestedContract workFor contractorsWork at officeRemote workMonday to Friday$83.6k - $104.5k
...building or maintaining a contract management system, such as Ironclad, a plus but not required Prior experience with Google Suite and Freshservice a plus but not required Committed to our mission of inspiring, empowering, and connecting people to change their world The...SuggestedContract workTemporary workLocal areaRemote work- ..., and last-minute changes in a fast-moving environment. ~ Proficiency with Google Workspace, Slack, and workplace request or ticketing systems such as Jira, Freshservice, ServiceNow, or similar. ~ Ability to work onsite five days per week in San Mateo. Skild AISuggestedWork at office
- ...Cat6 network cabling to support reliable network connectivity and proper cable management. Manage IT service requests through Freshservice ITSM, including ticket tracking, documentation and technology assets. Support employee onboarding, offboarding, user accounts and...SuggestedRemote workFlexible hoursShift workNight shiftAfternoon shift
- ...servers, workstations, laptops, and printers. Administers and maintains Windows Server and Linux systems. Manage ticketing system (Freshservice). Supports phone system and cell phones, Intune Mobile Management. Supports network infrastructure, including UniFi and Cisco...SuggestedShift workNight shiftWeekend work
- ...solutions, and Dell desktop/laptop and multi‑function copier hardware. Experience with ticket management systems such as ServiceNow/Freshservice, Windows Desktop/Laptop deployment practices via Intune, and system patching. Ability to work varied hours, including early...Work experience placementWork at officeLocal areaRemote workAfternoon shiftEarly shift
$58k - $69k
...of network and voice systems installation, configuration, maintenance, and troubleshooting required Specific Knowledge of Five9, Freshservice ticketing system, Docusign, Meraki, Certero is a plus. Knowledge of Banking/Financial Institution regulatory requirements is...Full timeWork at officeLocal area- ...the‑sun support models or distributed on‑call coverage Familiarity with IT service management frameworks Prior experience with Freshservice or other ITSM platforms Experience with Atlassian REST APIs or service accounts Compensation The successful candidate’s...Hourly payWork at officeLocal areaFlexible hours
- ...hardware and software problems. Familiarity with IT Service Management (ITSM) or ticketing systems (e.g., Jira Service Desk, Zendesk, Freshservice). Experience administering Google Workspace is highly desirable. Exposure to or willingness to learn Identity and Access...Full timeWork at office
$22 - $25 per hour
...important. Familiarity with macOS, Active Directory, account provisioning, and ticketing platforms such as Jira, ServiceNow, or Freshservice is helpful. Strong problem-solving, organization, and time-management skills are essential. The successful candidate will communicate...Full timeWork at office$83.5k - $111.3k
...support for enterprise business applications, resolving escalated issues and ensuring reliable system performance through the Bank’s FreshService ticketing platform. Work closely with the Service Desk to deliver timely and accurate resolution of application-related...Full timeFor contractorsBank staffLocal areaFlexible hours$80k - $90k
...focused, detail-oriented, and comfortable supporting a wide range of technologies. Key Responsibilities IT Service Management Use Freshservice as the primary ticketing and workflow platform. Triage, prioritize, and resolve incidents and service requests within SLA....Temporary workRemote workFlexible hours$40 - $50 per hour
...usage, invoices, and expenses to identify unused assets/services or unnecessary spend Preferred: Experience with platforms such as Freshservice, ServiceNow, Coupa, SAP, Oracle, or comparable procurement/ITSM/ERP systems Preferred: Experience supporting procurement or IT...Hourly payFull timeContract workLocal area1 day per week- ...temporary/seasonal position anticipated to run through January 2027. Key Responsibilities Ticketing & Inbox Management: Manage the FreshService ticketing system and Workday Support Outlook inbox; triage all incoming tickets. Complete transactional requests including...Temporary workSeasonal work
$20 - $35 per hour
...company projects and services. Submit and track departmental purchase requisitions. Manage and direct help desk tickets via the FreshService portal. Support special accounting, financial, or administrative projects as assigned. Perform general administrative and...Hourly payWork experience placementWork at officeFlexible hours$115k - $130k
...effectiveness of the organization’s IT services. This role leads the help desk team, owns the new IT service management (ITSM) platform (Freshservice), and drives automation and continuous improvement across IT support and operations. The ITSM platform is in the early stages of...Immediate startJMA Wireless
Syracuse, NY7 days ago- ...Compliance Manager.*Ticket and Workflow Administration** Review, categorize, assign, track, and close assigned Compliance Department FreshService tickets in accordance with departmental procedures.* Use approved response language, obtain required supporting documentation,...Local area
- ...across all Firm offices. Serve as the primary point of contact for IT support requests received through the Help Desk phone line and FreshService ticketing system. Diagnose and resolve hardware, software, access, and application issues; document troubleshooting activities;...Work at officeRelocation
- ....Manage Performance Evaluation process for agencyCommunication, Data Entry, and InformationRespond to employees’ tickets in the FreshService system as assignedEnter data into ADP, spreadsheets and generate reports as needed.BenefitsPoint of contact for employeesHandle...Work at officeLong distanceNight shift
- ...management. Maintain IT asset management and software licensing records. Utilize ITSM tools (e.g., ServiceNow, Jira Service Management, Freshservice) to track and resolve IT support requests. Develop and maintain IT process documentation and standard operating procedures....Full timeWork at office
