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$160k - $200k
.... Real impact. Come build it with us.Job DescriptionFreshworks is looking for a Product Marketing Manager to own and evolve the Freshservice platform narrative, bringing together service and operations into a single, unified story for IT organizations. In this role, you...SuggestedWork at officeFlexible hours3 days per week- ...wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.FreshService/Freshworks experience strongly preferredResponsibilities: This position is responsible for designing, developing, and implementing...SuggestedWork experience placement
- ...governance procedures by guiding employees through established request, assignment, and return processes.• Use tools such as Intune and Freshservice to support asset discovery, inventory accuracy, service workflows, and reporting.• Partner with internal teams to confirm...SuggestedPermanent employmentContract work
$125k - $145k
...service management processes, including incident, problem, change, configuration, and service-transition management. Experience with Freshservice, ServiceNow, or similar platforms is preferred.• Experience managing infrastructure vendors, telecommunications providers, cloud...SuggestedFull timeFor contractorsWork at officeRemote work- ...paced environmentHere’s what will set you apart:CompTIA A+ or a similar IT certificationExperience with ticketing systems such as FreshService, Zendesk, or ServiceNowFamiliarity with remote support tools such as TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP)The...SuggestedFull timeRemote workMonday to Friday
$96k - $144k
...standing up an AI-assisted workflow or agent that saved real time.Experience administering an ITSM or ticketing platform such as Freshservice or Jira Service Management, including forms, workflows, and reporting.Relevant certifications such as Jamf 100/200, Okta...SuggestedApprenticeshipInternshipImmediate start$147k - $180k
...Lifecycle organization. In this role, you will own the lifecycle and nurture strategy for our Employee Experience (EX) product family — Freshservice, ESM, D42, Firehydrant, and Freddy AI — with a focus on our 501+ employee Enterprise segment. You'll define the journey...SuggestedFlexible hours$110k - $130k
...contact for Oracle Fusion (procurement, POs, vendor records), Navan (T&E), Jira/Asana (renewals, intake, portfolio tracking), and FreshService (ticketing).Partner with Business Operations, Technology/IT, Legal, and Security/Compliance across the contract lifecycle, from...SuggestedContract workFor contractorsWork at officeRemote workMonday to Friday- ...65 provider, the Graph Tenant Configuration Management APIs. Healthcare IT. Owning a vulnerability or patch compliance program. FreshService or a comparable ITSM. ITIL v4. SC-200, SC-300, SC-400, MS-102, MD-102.Why take this job:Real platform ownership, plus the mandate...SuggestedFull timeWork at officeShift work
$112k - $168k
...launch.Experience with technologies and applications such as Jamf Pro, Okta, 1Password, Google Workspace, Atlassian, OfficeSpace, Freshservice, Greetly, and Zoom, or similar platforms.A strong cross-functional partner and clear communicator who can work effectively with...SuggestedLocal area- ...Platform-Agnostic ITSM Engineering: Platform-neutral process and data modeling, multi-tool fluency (ServiceNow, BMC Helix, JSM, Freshservice), and CMDB CI relationship mapping for authoritative governance.Process Design & ITSM Governance: ITIL 4 practice architecture with...SuggestedFull timeContract workWork experience placementLive inWork at officeLocal area
- ...maintain computers, Chromebooks, mobile devices, printers and related technology. Document and manage service requests through Freshservice, escalating complex or high-impact issues when appropriate. Assist with employee onboarding, offboarding, user accounts and...SuggestedRemote workShift workNight shiftAfternoon shift
$22 - $26 per hour
...Deliver deskside and remote support for employees across the organization. Manage and resolve support requests submitted through Freshservice, Slack, email, walk-ups, and other support channels. Support Windows and Mac workstations, peripherals, mobile devices, and...SuggestedContract workWork at officeRemote workMonday to FridayInsight Global
Pittsburgh, PA2 days ago$26 - $30 per hour
...wide range of Tech related problems and assisting to create a streamlined IT infrastructure. You will be empowered to leverage FreshService IT Services Management platform and dashboards to manage your ticket queue, working in a team environment to enhance your knowledge...SuggestedFull timeLocal areaRemote workFlexible hoursKnighted Ventures
Newark, CA8 days ago- ...Mosyle and Apple Unified Platform MDM.Take ownership of all purchase orders from start to finish and submit purchase orders to FreshService after order is complete for our internal record keeping.Maintain hardware and software inventory within FreshService.Track, monitor...SuggestedWork at officeMonday to FridayFlexible hours
- ...the‑sun support models or distributed on‑call coverage Familiarity with IT service management frameworks Prior experience with Freshservice or other ITSM platforms Experience with Atlassian REST APIs or service accounts Compensation The successful candidate’s...Hourly payWork at officeLocal areaFlexible hours
- ...password security, data integrity, file system security, and BitLocker. Experience with enterprise incident management systems such as Freshservice. Experience with Cisco VoIP telephony systems and troubleshooting headset hardware. Experience supporting Microsoft Office 365...Temporary workWork at officeRemote workMonday to FridayShift work
$20 - $35 per hour
...company projects and services. Submit and track departmental purchase requisitions. Manage and direct help desk tickets via the FreshService portal. Support special accounting, financial, or administrative projects as assigned. Perform general administrative and...Hourly payFor contractorsWork experience placementFor subcontractorWork at officeFlexible hours$125k - $145k
...and recovery activities in partnership with Technology leadership and appropriate business stakeholders IT Service Management, Freshservice & Workflow Automation Administer and continuously improve Freshservice, including platform configuration, workflows, routing, notifications...Local area$80k - $110k
...enrollment, and basic troubleshooting. Experience working with a ticketing/helpdesk system such as Zendesk, Jira Service Management, Freshservice, or similar. Solid understanding of networking fundamentals, including Wi‑Fi, DNS, VPN, and DHCP. Strong written and verbal...Work at officeRemote workHome office- ...output of a much larger team. Key Responsibilities 1. Service Desk & End-User Support Ticket Management: Own the IT support queue (Freshservice) for HQ—assisting on-site and remote users with any IT issue, from initial triage through resolution and escalation. Lifecycle...Full timeWork at officeLocal areaRemote workFlexible hours
$75k - $85k
...environment. Primary Job Responsibilities: Greet visitors, guests, and candidates with a welcoming and friendly smile Triage and action Freshservice ticket queue; field and respond to employee requests Event logistics support - ensure HVAC is scheduled for after-hours events,...Work at officeRemote workVisa sponsorshipFlexible hoursDay shift$40 - $50 per hour
...properly managed throughout their lifecycle. IT Service Management (ITSM) Administer and maintain ITSM platforms such as: Freshservice Jira Service Management Manage incident, request, problem, change, and asset management processes. Develop and improve...Hourly payContract workTemporary workWork at officeLocal areaRemote workLHH US
San Francisco, CA13 days ago- ...-focused, detail-oriented, and comfortable supporting a wide range of technologies.Key ResponsibilitiesIT Service ManagementUse Freshservice as the primary ticketing and workflow platform.Triage, prioritize, and resolve incidents and service requests within SLA.Maintain...Temporary workRemote workFlexible hours
- ...including multimedia (Panopto), andcollaboration tools. Monitor, track and manage Instructional Design service requesttickets through Freshservice ITSM platform, ensuring timelyresolution and clear communication. Create and deliver training and develop how-to documentation...
- ...individual situations. Interest in process improvement and using technology to simplify and improve HR workflows. Experience with FreshService, Oracle, DocuSign, or similar platforms is a plus. SHRM or HRCI certification is a plus, but not required. Ideal Fit You have...Remote work
$22 - $25 per hour
...important. Familiarity with macOS, Active Directory, account provisioning, and ticketing platforms such as Jira, ServiceNow, or Freshservice is helpful. Strong problem-solving, organization, and time-management skills are essential. The successful candidate will communicate...Full timeWork at office- ...• Strong troubleshooting skills across hardware, software, and connectivity issues • Experience using a ticketing system (e.g., Freshservice or similar) • Excellent communication skills with a strong emphasis on customer service and executive support • Demonstrated ability...Work at officeLocal areaRemote work
- ..., desktop support, or IT operations roles. ~ Experience with ticketing platforms such as Zendesk, Jira Service Management, or Freshservice. ~ Working knowledge of ITIL concepts such as incident, request, change, and knowledge management. ~ Proficiency with Microsoft...Part timeRemote workMonday to FridayFlexible hours
Valen Talent Partners LLC
Petaluma, CA2 days ago - ...administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports Application Managed Service Delivery by managing ITIL-based processes, developing workflows and automations,...
