Average salary: $78,067 /yearly
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- Helpdesk / Access Manager (Levels: Mid → Senior) Mid Helpdesk / Access Manager Job description: Support M3 access management Verify security clearance access Support PKI trusted agent activities Validate need-to-know access Support intelligence dissemination processes Senior...Suggested
- A security and intelligence services company located in Fort Belvoir, VA, is seeking a Mid-Level Help Desk / Access Manager. This role includes managing access to databases and providing Tier 2 support, requiring 2+ years’ experience with M3 and a current DoD TS/SCI Security...Suggested
- ...applicants Direct message the job poster from Data Intelligence, LLC Data Intelligence, LLC (DI) is searching for a full time CODIS Help Desk Manager in Quantico, VA. **This position is contingent upon award of contract** Responsibilities: The CODIS Help Desk provides CODIS...SuggestedFull timeContract workWork experience placementWork at officeWorldwide
- Join to apply for the Help Desk Manager role at SiloSmashers, Inc. This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description Oversee help desk operations to ensure efficient...SuggestedContract work
- ...(DoD 8570.01): IAT Level II Computing Environment Certifications: N/A Job Description : Qualifications : The Senior Help Desk / Access Manager requires the following minimum skills and expertise: 4+ years demonstrated advanced experience with M3, such as profile...SuggestedLocal areaMonday to FridayShift work
- A technology solutions company is seeking a Helpdesk Manager - Level I to oversee daily operations of the help desk team in Arlington, VA. This role requires a Bachelor's degree in IT or a related field and at least 2 years of IT support experience. The manager will ensure...Suggested
- A defense technology company in Fort Belvoir is seeking a Senior Help Desk / Access Manager to oversee access to intelligence databases and provide Tier 2 support. The ideal candidate will have over 4 years of experience with M3, current TS/SCI clearance, and the ability...Suggested
- Evans & Chambers Technology is seeking a highly motivated Help Desk/Access Manager - Mid Level to join our team! Overview The qualified candidate will support the Army G-2 with comprehensive operational intelligence integration and data‑centric support. The candidate...Suggested
$111.16k - $150.39k
Job Summary Transform technology into opportunity as a Help Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies...SuggestedContract workRemote workWorldwide- Position Helpdesk Manager - Level I Location Rosslyn, VA Clearance Secret Responsibilities Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets. Monitor ticket queues and assign tasks to team members based on priority...Suggested
- ...member relationships are prioritize The Enterprise Support Manager serves as the Team Leader for the Enterprise Support Team.... ...Coordinates with ABNB staff on these initiatives. Provides support on help desk issues pertaining to systems and supports the various ancillary...SuggestedFull timeTemporary workWork at officeLocal areaImmediate startRemote work
ABNB Federal Credit Union
Chesapeake, VA3 days ago - ...A federal IT support company is seeking a Service Desk Team Lead based in Falls Church, VA. This hybrid role requires managing Service Desk operations for a federal agency while ensuring high-quality service delivery. Ideal candidates will have experience in IT service...Suggested
ITC Federal, Inc
Falls Church, VA2 days ago - ...A technology services provider seeks a Service Desk Lead in Alexandria, VA, to oversee Tier I and Tier II IT support operations for the DoD OIG. Responsibilities include managing a team, ensuring compliance with SLAs, and providing technical guidance. Candidates must have...Suggested
Knowesis
Alexandria, VA18 hours ago - ...Job Title: Service Desk Team Lead (Hardware) Government Agency: DOJ EOIR Position Information: Full-time Location: Falls Church, VA;... ...problems supporting the US government. Responsibilities Lead and manage Service Desk Operations for a large federal client, ensuring high...SuggestedFull timeWork experience placementWork at officeRemote workFlexible hoursShift work
ITC Federal
Falls Church, VA18 hours ago - ...Service Desk Team Lead (Hardware) Location: Falls Church, VA; Hybrid (4 days onsite, 1 day remote). Remote option: Yes. Government Agency... ...support mission‑critical operations. Responsibilities Lead and manage Service Desk Operations for a federal client, ensuring high‑...SuggestedFull timeWork at officeRemote workFlexible hoursShift work
ITC Federal, Inc
Falls Church, VA1 day ago - ...A leading IT service provider is looking for a Service Desk Lead in Alexandria, VA. The ideal candidate will oversee Tier I and Tier... ...helpdesk support, and strong leadership skills. The role entails managing service desk personnel and ensuring compliance with IT service standards...
Knowesis
Alexandria, VA2 days ago - ...A leading IT services provider in McLean, Virginia, is looking for a Remote Support Technician Lead. This position will manage IT service desk operations and support a 24x7 environment. Candidates must have at least 4 years of experience and a Bachelor's degree or equivalent...Remote work
ManTech
McLean, VA4 days ago - A leading IT services provider is seeking a Help Desk Manager in Quantico, VA. You will lead a team ensuring efficient IT support delivery and oversee ticket management to resolve user issues. Candidates must have an active TS/SCI clearance and possess at least 5 years...
- A technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years of IT support experience, with at least 4 years in management, and possess strong leadership and customer...
- ...the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in medical radioisotope...For contractorsLocal areaFlexible hours
Nuclear Fuel Services
Lynchburg, VA1 day ago - ...Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance... ...operational excellence across incident management, customer service, quality assurance, performance... .... Since our founding in 1998, we have helped clients leverage existing and emerging...Contract workTemporary workImmediate startFlexible hours
Integral Services Company
Vienna, VA1 day ago - ...up. Responsibilities include, but are not limited to: Manage 24x7 IT service desk operations, including staffing, scheduling, and shift... ...Qualifications: Related work experience in a technical help desk position. Special non-commercial systems administrator...Full timeWork experience placementWork at officeRemote workShift work
MANTECH
McLean, VA1 day ago - ...Federal Government, is seeking a Service Desk Lead/ESD Lead in support of Marine Corps Recruiting... ...daily supervision and direction to help desk staff supporting the Marine Corps... ...hardware, software, and printer problems. Manage ticket queues, track metrics, and ensure...Contract work
BTI Services
Quantico, VA2 days ago - ...flexibility and training tools to grow. The Client Technology Manager under the direction of the Senior Director of Technology... ...Security Baseline management. Leads Client Technology Team members help desk work order prioritization and execution verification....Full timeFor contractorsWork experience placement
Hampton Roads Transit
Norfolk, VA2 days ago - ...technology Service Support section. Work involves managing the performance of Level 1 and Level 2... ...‑day operation of the Technology Service Desk, Project Management and improvements or... ...knowledge base, FAQ's, tutorials, help guides, and other educational and training...Work at officeRemote work
$67.9k - $132.5k
...Position Overview The Service Desk Shift Supervisor oversees a service-desk shift to... ...incidents and service requests. The role manages ticket queues, staff assignments, and escalations... ...and recurring issues, the position helps drive process improvements and maintain...Contract workWork at officeShift workASM Research, An Accenture Federal Services Company
Richmond, VA3 days ago- ...Senior Quality Assurance Manager The Senior Quality Assurance Manager is expected to be able to accomplish the following: Manages... ...an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process...Contract workLocal areaMonday to FridayWeekend workAfternoon shift
TekSynap
Reston, VA1 day ago $47.5k - $52k
...Systems Support Supervisor Reports to: Systems Support Group Manager FLSA Status: Exempt Note: This operation runs 24/7, and individual... ...under pressure to system outages or operational disruptions. Help Desk Administration: Supervise help desk operations at regional and...Full timeLocal areaWeekend work- A healthcare solutions provider is seeking a Senior Service Desk Associate to deliver first contact support and resolve IT-related issues effectively. This position requires strong customer service skills and the ability to prioritize tasks in a dynamic environment. Applicants...
- ...Team Leads provide administrative oversight for a team of 7-8 Help Desk Analysts supporting Tier 1 inquiries from DoD travelers in a 24... ...environment. The role ensures adherence to established procedures, manages workflow standards, and applies independent judgment to...Contract workWork at officeLocal areaShift workRotating shiftAfternoon shift
