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$165k
DescriptionPosition: Helpdesk Manager - Level ILocation: Rosslyn, VAClearance: SecretThe Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective...Suggested- Overview JOB SUMMARY: The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary, this role is primarily responsible for managing helpdesk...SuggestedFor contractorsWork at office
- ...Helpdesk ManagerTechnology and Computer-relatedWashington, DC • Full-Time/RegularResponsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces...SuggestedFull timeContract workFor contractorsImmediate start
AAC
Washington DC5 days ago $93k - $135k
...Job Title: Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid – Washington, DC... ...Omega is seeking a highly motivated, customer-oriented, dual-role Helpdesk Manager with infrastructure and Systems Administrator...SuggestedContract workWork experience placementFlexible hoursAlpha Omega Integration, LLC
Washington DC3 days ago$97.39k - $162.32k
...organization, apply now.We are currently seeking a ITSM Service Delivery Manager to join our team in Washington, District of Columbia (US-DC),... ....Manage a team responsible for IT service delivery, including helpdesk support, infrastructure maintenance, application management,...SuggestedTemporary workWork at officeRemote workFlexible hours- Responsibilities:- Day-to-day management of IT Services staff, including hiring, evaluating, scheduling, performance guidance, salary management... ...- 5+ years of increasingly responsible experience in computer/helpdesk support in an Enterprise environment- Strong all-round...Suggested
$50 per hour
..., issue resolution, escalation, customer communication, queue management, policy and process adherence, and operational performance monitoring... ...and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006190968Profession: Helpdesk/DesktopSuggestedContract workTemporary workRemote workMonday to FridayWeekend work$171.6k - $338.3k
...traditional outsourcing. We are seeking a highly driven Senior Manager to lead the growth and expansion of our Learning Business Process... ..., including content development, learning administration, helpdesk support, or vendor management1+ years of experience applying AI...SuggestedLocal areaVisa sponsorship- ...Founded in 2002 to provide quality IT advisory, implementation, and management services to the SMB marketplace, Dresner Group has since... ...support on a 24x7x365 basis Performs staff scheduling to ensure helpdesk coverage during normal business hours and on‑call support as...SuggestedPermanent employmentWork experience placementWeekend workAfternoon shift
Dresner Group
Columbia, MD4 days ago - Milton Hershey School, a cost-free pre-K through 12th grade residential school, is seeking a Youth Development Specialist in the Education, Training & E-Learning department. This role supports students’ academic, social, and emotional growth through mentoring, small-group...Suggested
Milton Hershey School
Olney, MD1 day ago - ...Program Manager DOL OFLC-Case Processing & Operational Support Category: Program Management Organization Established in 2006, Interactive... ...and case processing, case archiving, records management, helpdesk, and related support services. These services must be performed...SuggestedFull timeContract workPart timeFor contractorsFor subcontractorWork at officeLocal areaRemote workMonday to FridayShift work
Delphi Technologies
Washington DC2 days ago - ...to end users. This role involves overseeing daily operations, managing team performance, troubleshooting escalated issues, and ensuring... ...0 or more years of experience in an Operations Support Center, Helpdesk/ServiceDesk, Call Center OR equivalent experience in customer service...SuggestedMinimum wageFull timeContract workTemporary workWork experience placement
- Vacancy: Help Desk Interface Manager Looking for an experienced help desk manager to oversee our support team in providing exemplary technical support to our clients. Jan 10, 2022We are looking for an experienced help desk manager to oversee our support team in providing...SuggestedWork experience placementRemote workWork from homeFlexible hours
- ...1.Developing applications for all technologies and platforms ~2.Enterprise Resource Planning (ERP), ~3.Customer Relationship Management System (CRM), ~4.Learning Management System (LMS), ~5.Document Management System (DMS), ~6. Service Desk Plus (SDP), ~7.Service...SuggestedPart timeWork experience placementWork from home
Atia
Washington DC1 day ago - Vista Global Solutions, LLC (VGS) is seeking a SME Helpdesk Technician to join our Bethesda, MD team. The role centers on YubiKey enrollment and deployment support, delivering advanced Tier 2 troubleshooting and training to government Help Desk personnel. Responsibilities...Suggested
- ...1Salary Type AnnuallyIndustry ConstructionSelling Points Lead IT service desk operations in a dynamic, transformative environment. Manage nationwide support teams, enhancing productivity and user satisfaction. Drive innovation and continuous improvement in IT processes...Remote work
- DescriptionActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, D.C. metro area. You will play a multifaceted role and be responsible for all desk side Support, providing all necessary personnel to fully and completely...Full timeContract workWork at officeShift work
- Clark Construction is seeking a hands-on Service Desk Manager to lead and grow our end-user services function during a period of active transformation. This role serves as the first line of defense for all IT support, owning the full intake experience from initial contact...Full timeWork at officeRemote workWeekend work
$133k - $222.1k
OverviewThe Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service desk supporting the F-35 Joint Program Office Virtual Enterprise environment. This position directs second-tier support for end-user hardware, software, applications...For contractorsWork at office- ...Loyola University Maryland Main Campus Full time R-0000000873 Position Title Lab manager Employee Type Temporary (Fixed Term) Office/Department Forensic Science (JMT) Work Environment Remote and hybrid positions are open to applicants...Full timeTemporary workFixed term contractWork experience placementWork at officeRemote workVisa sponsorshipWork visa
Loyola University Maryland
Spencerville, MD3 days ago $120k - $135k
...Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). Responsibilities Plan and implement the appropriate IT capacity (Resource Capacity...Temporary workImmediate startFlexible hoursShift workIntegral Services Company
McLean, VA2 days ago- ...Node.Digital is seeking a TEN Lab Manager in Arlington, VA to serve as the first‑level Help Desk for TEN Lab systems, assist with user... ...Qualified candidates will have DoD Secret clearance, 5+ years in IT/Helpdesk, and experience with NetApp storage; BS in a related field or...
Node.Digital
Arlington, VA2 days ago - ...We’re looking for a REMOTE – Interpretation Help Desk Manager We’re empowering the good guys to do great work. Alboum is the only translation services agency specifically for nonprofits and mission-driven organizations. Our team provides the foundation for our reputation...Full timeFor contractorsLocal areaRemote workFlexible hours
Alboum & Associates
Fort Washington, MD4 days ago - ...Job Type Full-time Description Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area. For nearly 50 years, CSA has delivered integrated technology and operational support services...Full timeContract workWork at officeImmediate startRemote workMonday to Friday
Client Solution Architects
Washington DC3 days ago $139.9k - $244.8k
...to work for people. Job Description The Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk Manager to orchestrate, develop and deliver compliant, cohesive and compelling SOWs, Proposals and other supporting materials for our Services...Work at officeImmediate startRemote workFlexible hoursServiceNow
Silver Spring, MD4 days ago- ...Overview The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving...
Lprs
Washington DC3 days ago $86.8k - $198k
...engagement? We’re looking for an experienced technical project manager and Scrum Master who can bring structure, transparency, and momentum... ...Help Desk by calling (***) ***-**** or sending an email to helpdesk@bah.com. This option is reserved only for individuals who are...Full timeContract workPart timeWork at officeLocal areaRemote work- BCMC is seeking a TEN Lab Manager to lead first-level Help Desk for the TEN Lab’s systems and accounts in a DoD-focused environment. You will assist new user setups, respond to requests, and maintain accurate tickets while supporting asset management and lab inventory....
$89.26k - $151.74k
This role is contingent upon a contract award.ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled IT service desk supporting a federal technology program. Reporting to the Program Manager, this role owns the full operational lifecycle...Full timeContract workWork experience placementWork at officeLocal areaRemote work$220k - $275k
Director of IT Service Management IT: Service Management Department Summary: Duties and Responsibilities: The Director of Service Management is Service Management Oversight Responsibilities responsible for managing all aspects of the Covington's IT end-user support services...Permanent employmentWork at officeRemote workMonday to FridayWeekend work
