HRIS - Digital Solutions Specialist; ServiceNow & WorkDay

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The HRIS ServiceNow HRSD Opportunity

Reporting to the Director of People & Places Digital Solutions, this rolewill play a critical role in working with our People and Places (P&P) teams to analyze, design, and optimize their HR service delivery processes using the ServiceNow HR Service Delivery (HRSD) module. You will collaborate closely with the stakeholders and Business Technology teams to understand the HR needs, configure the ServiceNow platform to meet those needs, and provide expertise on best practices in HRSD.

What you’ll be doing

Facilitate the implementation of Employee Center Pro and migrate knowledge articles into SNOW
Provide guidance on best practices for HRSD process design and configuration
Integrate ServiceNow HRSD with other HR systems and third-party applications as needed to create seamless end-to-end processes
Leads content management within SNOW and can administer the HRSD practices that relate to the creation of Knowledge Articles, Templates, topics and microsites within SNOW
Proficient in building Reports and dashboards within SNOW including PErformance Analytics
Collaborate with P&P stakeholders to understand requirements and pain points in the service delivery processes and workflows to identify opportunities for improvement
Design, configure, and implement solutions within the ServiceNow HRSD module to automate and optimize HR processes
Collaborate with cross-functional teams to integrate HRSD solutions with other systems as needed
Be comfortable and confident with gathering configuration requirements
Assist with user acceptance testing (UAT) and training activities
Stay current with ServiceNow HRSD updates and enhancements to provide informed recommendations to clients
Conduct testing, debugging, and troubleshooting of ServiceNow solutions to ensure optimal performance and user satisfaction
Provide ongoing support and maintenance for ServiceNow HR service delivery applications, including monitoring system health and addressing user inquiries or issues
Customize ServiceNow HRSD workflows, forms, and interfaces to align with HR policies, procedures, and best practices
Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target architectures, readily understood models and architectural plans
Deep technical proficiency while the ability to keeping an eye on the bigger picture
Excellent knowledge of infrastructure technologies, architectures, standards & processes, and a good understanding of infrastructure engineering processes
Strong verbal and written communication skills

Results

Anticipates and overcomes obstacles to timely completion of a project. Holds self and others accountable for results. Demonstrates a "sense of urgency"
Ability to identify, prioritize, & weigh different options, while balancing business, cost, and technology priorities to determine a best solution
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
Working on Agile / Scrum development process
Focuses on achieving results that promote business success. Stretches to accomplish goals and "make it happen."
Focuses on outcomes achieved rather than activities
Timely implementation of Employee Center Pro with our implementation partner, driving the project with our vendor, Business Technology and internal People and Places organization
Post implementation, proactively identify other opportunities within People and Places for improving employee experience

Relationships

Be a conduit between the People and Business Technology teams to answer questions or escalate issues as needed; Foster best practice discussions among Centers Of Excellence and end users to realize process improvements and workforce efficiencies.
Work with the Business Technology teams and Centers Of Excellence to ensure new processes, system enhancements and integrations are properly tested and documented
Good relationship building, facilitation & influencing skills, and experience of leveraging these on business leadership contexts
Develop and maintain a governance structure that effectively manages the recommendations from Centers Of Excellence with Human Resource employee experience guidelines for global service delivery.
Collaborate with internal teams to share insights and knowledge that enhance the overall capabilities of the organization

What you’ll bring to the role

5+ years of experience configuring HRSD SNOW
Strong expertise in EC Portal Pro and HRSD Workflows
Experience of supporting SNOW system upgrades, implementations, go-lives and post go-live technical support.
Strong technology aptitude and interest in research, data, metrics, and analysis.
Demonstrated ability to work independently, remaining agile and flexible in a challenging environment and managing multiple competing priorities.
Ability to understand the business requirements, user needs and translate them into operational requirements.
Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Proven ability to perform with a high degree of accuracy and with highly confidential data
Working knowledge of HR information systems, including experience in designing, building, and testing processes/reports in various HR applications
Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution.
Strong problem solving, troubleshooting and analytical skills.
Bachelor's degree or equivalent

Remote position open to all of US-based workers.

#LI-SC

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: .

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:

Get to know Okta

Join our team! We’re building a world where Identity belongs to you.

The HRIS ServiceNow HRSD Opportunity

What you’ll be doing

Facilitate the implementation of Employee Center Pro and migrate knowledge articles into SNOW
Provide guidance on best practices for HRSD process design and configuration
Integrate ServiceNow HRSD with other HR systems and third-party applications as needed to create seamless end-to-end processes
Leads content management within SNOW and can administer the HRSD practices that relate to the creation of Knowledge Articles, Templates, topics and microsites within SNOW
Proficient in building Reports and dashboards within SNOW including PErformance Analytics
Collaborate with P&P stakeholders to understand requirements and pain points in the service delivery processes and workflows to identify opportunities for improvement
Design, configure, and implement solutions within the ServiceNow HRSD module to automate and optimize HR processes
Collaborate with cross-functional teams to integrate HRSD solutions with other systems as needed
Be comfortable and confident with gathering configuration requirements
Assist with user acceptance testing (UAT) and training activities
Stay current with ServiceNow HRSD updates and enhancements to provide informed recommendations to clients
Conduct testing, debugging, and troubleshooting of ServiceNow solutions to ensure optimal performance and user satisfaction
Provide ongoing support and maintenance for ServiceNow HR service delivery applications, including monitoring system health and addressing user inquiries or issues
Customize ServiceNow HRSD workflows, forms, and interfaces to align with HR policies, procedures, and best practices
Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target architectures, readily understood models and architectural plans
Deep technical proficiency while the ability to keeping an eye on the bigger picture
Excellent knowledge of infrastructure technologies, architectures, standards & processes, and a good understanding of infrastructure engineering processes
Strong verbal and written communication skills

Results

Anticipates and overcomes obstacles to timely completion of a project. Holds self and others accountable for results. Demonstrates a "sense of urgency"
Ability to identify, prioritize, & weigh different options, while balancing business, cost, and technology priorities to determine a best solution
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
Working on Agile / Scrum development process
Focuses on achieving results that promote business success. Stretches to accomplish goals and "make it happen."
Focuses on outcomes achieved rather than activities
Timely implementation of Employee Center Pro with our implementation partner, driving the project with our vendor, Business Technology and internal People and Places organization
Post implementation, proactively identify other opportunities within People and Places for improving employee experience

Relationships

Be a conduit between the People and Business Technology teams to answer questions or escalate issues as needed; Foster best practice discussions among Centers Of Excellence and end users to realize process improvements and workforce efficiencies.
Work with the Business Technology teams and Centers Of Excellence to ensure new processes, system enhancements and integrations are properly tested and documented
Good relationship building, facilitation & influencing skills, and experience of leveraging these on business leadership contexts
Develop and maintain a governance structure that effectively manages the recommendations from Centers Of Excellence with Human Resource employee experience guidelines for global service delivery.
Collaborate with internal teams to share insights and knowledge that enhance the overall capabilities of the organization

What you’ll bring to the role

5+ years of experience configuring HRSD SNOW
Strong expertise in EC Portal Pro and HRSD Workflows
Experience of supporting SNOW system upgrades, implementations, go-lives and post go-live technical support.
Strong technology aptitude and interest in research, data, metrics, and analysis.
Demonstrated ability to work independently, remaining agile and flexible in a challenging environment and managing multiple competing priorities.
Ability to understand the business requirements, user needs and translate them into operational requirements.
Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Proven ability to perform with a high degree of accuracy and with highly confidential data
Working knowledge of HR information systems, including experience in designing, building, and testing processes/reports in various HR applications
Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution.
Strong problem solving, troubleshooting and analytical skills.
Bachelor's degree or equivalent

Remote position open to all of US-based workers.

#LI-SC

#LI-Remote

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between: $103,000 — $172,000 USD The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $128,000 — $192,000 USD

What you can look forward to as an Okta employee!

Amazing Benefits
Making Social Impact
Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! .

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at .

U.S. Equal Opportunity Employment Information
Read more

Individuals seeking employment at this company are considered without regards to race, color, religion,national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, genderidentity, or sexual orientation. When submitting your application above, you are being given theopportunity to provide information about your race/ethnicity, gender, and veteran status. This informationhelps us support or diversity, inclusion, and belonging efforts, as well as maintain fair and equitablehiring practices.

Completion of the form is entirely voluntary . Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do provide will be recorded andmaintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate bymaking the appropriate selection. As a government contractor subject to Vietnam Era Veterans ReadjustmentAssistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreachand positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air servicewho is entitled to compensation (or who but for the receipt of military retired pay would be entitled tocompensation) under laws administered by the Secretary of Veterans Affairs; or a person who was dischargedor released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date ofsuch veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.military, ground, naval or air service during a war, or in a campaign or expedition for which a campaignbadge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.military, ground, naval or air service, participated in a United States military operation for which anArmed Forces service medal was awarded pursuant to Executive Order 12985.

Pay Transparency

Okta complies with all applicable federal, state, and local pay transparency rules. For additionalinformation about the federal requirements, click here .

Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 18,800 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at .

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at .

From a competitive salary and employee stock purchasing plan to professional development resources and flexible PTO, Okta offers everything you need to support your work, your life, and your work-life balance. Click here to learn more:

Follow Okta

First Name

Last Name

Phone

Resume

Upload PDF

Paste

Resume/CV Upload Resume/CV (PDF must be less than 8 MB )

Resume/CV

Upload PDF

Paste

Upload Cover Letter (PDF must be less than 8 MB )

LinkedIn Profile

Website

Have you worked for Okta in the past?

I acknowledge and agree to the processing of my personal data in accordance with Okta's Privacy Policy.

I would like to be considered for future positions at Okta.

We request this data to promote diversity, inclusion, and belonging and to ensure we maintain fair and equitable hiring practices. Responding to the survey is voluntary.

#J-18808-Ljbffr