Average salary: $74,857 /yearly
More stats ...to on-call teams and opening incident tickets.
Ensure 7x24 support as appropriate to support SLAs (Service Level Agreements) and OLAs (Operating Level Agreements) using the cloud operations team. Ensure the prompt management of Microsoft infrastructure related incident...
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...investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!
Our mission is made possible by Innovapptive’s most important asset: our people. We come together...
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...continuous integration and deployment needs.
Ensure the observability of new and existing systems.
Help teams meet or exceed SLAs/OLAs for their services.
Troubleshoot, identify, and fix problems in the DevSecOps domain.
Actively participate in bridge calls...
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...Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence
Assist assigned customers...
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...Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA/OLA), and are logged
Appropriately contribute to and take charge of meetings, calls and other discussions to convey ownership, organization...
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...Support data migration, data structuring and cleanup.
Manage the ticketing queue and backlog to ensure that operating level agreement (OLA) expectations are being met in support of the business, including initial response time and resolution time.
Create systems...
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