Average salary: $79,290 /yearly
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Responsible for managing day-to-day operation and direct supervision of all Service Desk personnel. Ensure that contract requirements and contract SLAs and performance criteria are met. Supports continual development of the Service Desk function, to include promoting a...
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...level brand focusing on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate... ...:
Solvere One is seeking an experienced Service Desk Manager to manage their growing team of IT Technicians....
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Title: Service Desk Technician
Location: Hybrid 10 days a month in Winchester, Virginia
Duration: 6+ months
Compensation: $20-28/... ...contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve...
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Job Description
The IS Service Desk Knowledge Management Analyst is responsible for the knowledge management process within ServiceNow and keeps the knowledge articles current with subject matter experts (SMEs) in order to minimize service desk escalation to tier 2 teams...
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IT Support / Help Desk Manager
Ashburn, VA
MUST:
Eligible for clearance
Experienced IT Support/ Help Desk Manager
8+ years of professional... ...(both onsite and remote) who are providing IT support services to multiple clients in the region
Help to improve and ensure...
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JOIN OUR WINNING TEAM AS A SERVICE DESK ANALYST
Are you customer focused and enjoy helping others? Do you take pride in bringing solutions... ...maintain good rapport with customers, must exercise skill in managing multiple concurrent tasks, and must show an aptitude to...
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Overview
VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk... ...team.
* Providing answers to general IT-related questions.
* Managing the customer's ticketing queue.
* Tier 1-2 troubleshooting.
*...
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...something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we’re looking to fuel our team with... ...many opportunities!
How you’ll make an Impact
As the Service Desk Technician, you will be at the forefront of delivering top-...
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Service Desk Technician Level II-IV
Location: Chantilly, VA
Stillwater is seeking a Service Desk Technician who will provide front-line... ...skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management...
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...solutions, application development and maintenance, program management, and health IT operations leveraging experience and trusted talent... ...technical challenges. Without you, it’s just data.
The Service Desk Tier 2 On-site Support shall serve as an escalation path for...
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...and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, software...
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Service Desk Technician (Mission)
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start:... ...assigned infrastructure.
Master the steps required to effectively manage and prioritize incidents.
What You'll Get to Do:...
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Position Summary:
The Service Desk Team Lead (TL) will support a team of 5-10 service desk engineers as an active leader in the management of the 24x7 Service Operations Center, located in Chantilly, VA. In addition, the TL should be open, approachable and be able to engage...
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...an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. Duties... ...Troublshooting
* VTC experience
* Ability to interact at all levels of management internally, and with customers and vendors
* Excellent...
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Cyber Service Desk Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI... ...performing assessments, developing or improving configuration management processes and procedures, and implementing these processes and...
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We are seeking a highly experienced Client Service Professional to join our leadership team as Front Desk Manager.
Under direction from the Hospital Managers and in collaboration with the Diretor of Client Service, the Front Desk Manager performs a wide range of administrative...
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Monday to Friday
Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system.
Responsibilities for Secret Service...
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...Job Description
Insight Global is seeking a Service Desk Analyst for one of our clients who is in the field of education management. Our client is a growing leader in the education space, operating schools and educational programs around the world that span the life...
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...Job ID: 24200101
Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support... ...answers to general IT-related questions.
Managing the customer’s ticketing queue.
Tier 1-2 troubleshooting...
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Job Description
Tyto Athene is seeking a Service Desk Analyst I to support our customer in Ashburn, VA. The Service Desk Analyst will... ...Employees, [who may be referred to by the Office of Personnel Management (OPM) and/or other Government Agencies/Activities by other terms...
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