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- ...recovery. Coordinate with warehouse operations, IT teams, offshore support, product teams, and third-party vendors. Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives. Guide offshore teams,...SuggestedLong term contract
- ...Architect real-time solutions using Kafka, Event Hub, and Spark Structured Streaming . Drive data quality, testing, observability, SLA monitoring, and data governance . Define CI/CD, DevOps, code quality, and release management standards. Implement...Suggested
- ...Develop and maintain technical documentation for all USBank operations infrastructure and practices. Remediate all P1, P2, P3,P4 Vulnerabilities within the approved US Bank SLA. Schedule: TBD For applications and inquiries, contact:****@*****.***...SuggestedLong term contract
- ...Design and develop enterprise ITSM capabilities, including Incident, Problem, Change, Knowledge, Service Catalog, Request Management, SLA Management, and self-service experiences. Build and maintain custom ServiceNow solutions using JavaScript, Business Rules,...SuggestedRemote work
- ..., Threat Modeling, Software Bill of Materials, SBOM, Vulnerability Management AND Risk Register, POA&M, Plan of Action & Milestones, SLA Tracking, Central Intake Hub, Action Item Tracking, Remediation Planning, Security Board Reporting Job Description: Role Summary...SuggestedContract workWork at officeDay shift
- ...ServiceNow and/or PowerBi detailing use of the application by end users as well as data regarding ticket volume, incident resolution, SLA adherence, trend analysis and other related ITIL based issues Creating, updating and managing support process documentation and...SuggestedLong term contractWork experience placementRemote work
- ...environment/test-data drift. Ensure automated tests validate ITIL-aligned process outcomes, including: Correct routing/assignment and SLA triggers, Change Enablement workflows (approvals, CAB, risk calculation, blackout windows), Request Fulfillment (approvals, catalog...SuggestedShift work
- ...availability, governance, and roadmap . Lead and enhance ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, and Major Incident Management. Manage ITOM & CMDB , including CMDB governance, Discovery, Service Mapping, Event Management, CI...Suggested
- ...orders, resources, and plant capacity setup Configure Cost Management for standard, actual, and average costing, subledger accounting (SLA) flows, cost distribution, and variance analysis Establish Supply Chain Planning engines, forecasting models, safety stock strategies...SuggestedWork at office
- ...experience in General Ledger (GL) and Project Portfolio Management (PPM) , along with a strong understanding of Subledger Accounting (SLA) configuration and accounting rules. This individual will serve as the functional lead for Finance, partnering closely with client...SuggestedLocal areaImmediate start
- ...thresholds, and reject work with specific, actionable findings. Maintain the definition of done, the PR checklist, and the code review SLA so that review does not become a bottleneck. Review specifically for security defects, including injection, insecure deserialization,...SuggestedPermanent employmentContract work
- ...Field Service applications. Perform hands-on configuration of IFS PSO / Planning, Scheduling and Optimization for field dispatch, SLA tracking, and route calculations. Configure and integrate IFS MWM / Mobile Workforce Manager for field technicians, including...Suggested
- ...Service Respond to customer inquiries as required and assist in finding solutions to any unresolved issues Completion of monthly customer SLA reporting Security Protocol Enforcement Compliance with procedures and processes are performed in accordance with the CSR/RMS and...SuggestedFlexible hours
$50k
...usage trends, identifying optimization opportunities and supporting budget and FinOps-related reporting activities. Track and report on SLA performance, supporting continuous service improvement initiatives across cloud and platform services. Collaborate with cross-...SuggestedContract work$17 - $22 per hour
...who ensures our techs are sharp, scheduled, and sent out equipped with everything they need to crush the day. Your job is to protect SLA commitments, organize chaos into clean schedules, and ensure our clients feel like they’re the only client that matters. About Us: We...SuggestedFull timeRemote workFlexible hoursShift work- ...corrections. Conduct follow‑up calls to DSPs regarding incomplete or problematic timesheets. Assist in reviewing DSP timesheets to ensure SLA compliance, including monitoring for unauthorized overtime. Compliance & Reporting Ensure timely reporting of incidents requiring...Full timeMonday to Friday
$65.7k - $118.3k
...fulfillment of Akamai Network Infrastructure Monitoring, triage, and resolution of incoming maintenance tickets, ensuring adherence to SLA targets Maintaining and exceeding high SLA targets, ensuring robust system uptime and performance Lifting at least 50 pounds of...Work experience placementWork at office- ...clients throughout the support process Escalate complex infrastructure or vendor-related issues appropriately Ensure tickets meet SLA expectations and internal quality standards Technical Responsibilities Support Windows workstations, printers, peripherals, and business...Remote work
$77.2k - $96.5k
...translate technical concepts for non-technical audiences ~ Comfortable working independently in Agile/iterative delivery environments with SLA-driven support ~ Continuous learner who actively explores AI tools and stays current on emerging technologies. Excellent written,...Full timeShift workWorld Wide Technology
Fairbanks, AK2 days ago- ...North Slope operations and vendor facilities Enforce contractual KPIs to ensure service quality and reliability Ensure adequate SLA metrics are identified and met for third-party contracts (e.g. ISP, cellular) Team Leadership and Development Lead and develop...Permanent employmentContract workTemporary workFor contractorsLocal areaRemote work
$50k - $65k
...lockouts, printer and peripheral problems, basic hardware/software troubleshooting, and routine Microsoft 365 requests—within established SLA targets. Escalate issues you can't resolve to Level 2 or Level 3 technicians promptly, with clear troubleshooting details so the...Full timePart timeWork at office$87.6k
...customers and our team. Analyzing, problem-solve, and design systems and simple, elegant solutions while considering observability, SLA, and scalability. What we're looking for ~3+ years of experience in software engineering. ~ Hold a Bachelor's or equivalent...Work at officeRemote workZoom Corporation
Juneau, AK2 days ago- ...patterns; update runbooks/workflows; track action closure. Escalation Discipline: Elevate deteriorating/unresolved incidents per SLA/escalation guidelines. Evidence Management: Collect/store key decisions, impact summaries, timelines for compliance/audits. Single...Contract workWork experience placementWork at officeShift work
ASM Research, An Accenture Federal Services Company
Juneau, AK2 days ago $80.99k - $115.69k
...and better understand FOLIO solutions. What You'll Do Monitor all casework on behalf of a specific group of customers and ensure SLA compliance by diagnosing problems, identifying solutions, and driving issues to timely resolutions. Perform proactive service...Full timeInternshipWork at officeLocal areaRemote workWorldwideFlexible hoursEBSCO Information Services
Juneau, AK4 days ago$102.3k - $209.5k
...and outage coordination. Manage technicians, contractors, and service vendors, ensuring safety, quality, procedural discipline, and SLA performance. Oversee troubleshooting and restoration for electrical faults, equipment degradation, abnormal conditions, and...Temporary workFor contractorsFlexible hoursOracle
Juneau, AK1 day ago$102.3k - $209.5k
...escalation. Manage technicians, contractors, and service vendors, ensuring strong safety performance, quality, documentation, and SLA adherence. Drive troubleshooting and response for mechanical failures, abnormal conditions, and performance degradation impacting...Temporary workFor contractorsFlexible hoursOracle
Juneau, AK1 day ago
