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$22.83 per hour
...program value and advance a positive program experience Maintain KPIs for cases solved per day per rep, case solve time, QA, phone SLA, phone utilization, CSAT, engagement, and held upsell referrals Correctly escalate cases to appropriate Houzz teams as required; including...SuggestedHourly payPermanent employmentFull timeLocal areaRemote workTrial periodFlexible hours- ...Automation Python Shell/Bash Scripting Linux/Unix Administration Infrastructure Automation Site Reliability Engineering (SRE) SLA, SLO & SLI Management Error Budgets Production Reliability Incident Management Root Cause Analysis (RCA) On-call Operations...Suggested
- ...Lockbox, and Revenue Recognition. Experience in Bank Statement Reconciliation and Cash Positioning. Knowledge of Subledger Accounting (SLA). Understanding of Oracle Financial Reporting Center (FRC), OTBI, and BI Publisher. Experience with Oracle BPM approvals. Familiarity...SuggestedContract workBank staffH1bLocal areaRemote work
- ...and break-fix. Manage assets, auditing, and daily work log/ticket tracking. Provide smart-hands assistance within specified SLA response times (on-call duties may apply). Maintain a safe and secure operating environment and report violations. Maintain...SuggestedShift workNight shiftWeekend work
- ...take as well. They will be responsible for managing the ticket queue of their designated shift. They will be responsible for monitoring SLA's and looking at the queue and taking a step back to look at performance of other analysts. They wont be first line on the phones,...SuggestedContract workShift work
- ...WAN Edge routers. Build and validate SD-WAN policies for application-aware routing, traffic steering, segmentation, path preference, SLA-based forwarding, failover, and resiliency. Define transport-side and service-side VPN designs, including how WAN edge devices connect...SuggestedRemote work
- ...take as well. They will be responsible for managing the ticket queue of their designated shift. They will be responsible for monitoring SLA s and looking at the queue and taking a step back to look at performance of other analysts. They wont be first line on the phones,...SuggestedContract workLocal areaImmediate startShift work
- ...issues, and blockers early and drive resolution through appropriate escalation channels. Track program KPIs, remediation progress, SLA adherence, and compliance metrics. Coordinate cross-functional teams across global stakeholders. Requirements:...Suggested
- ...assets. Ensure accurate asset accountability across systems and support readiness for audit and compliance reviews. Drive SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....SuggestedContract workRelocation
$137k - $188.75k
...metrics. Establish and drive KPIs such as fleet availability, autonomous miles, incident rates, MTTR (mean time to resolution), and SLA adherence. Translate operational data into actionable insights to continuously improve fleet efficiency, uptime, and customer...SuggestedOdd jobFull timeWork at officeLocal area- ...generation as required. Ensure adherence to regulatory requirements, safety protocols, and industry standards, including support for SLA/KPI commitments. Maintain project documentation, status tracking, change-management processes, and required meeting cadence....SuggestedContract work
- ...support to the department; Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and ensure SLA compliance; approve deliverables and invoicing Direct the maintenance of and enhancements to 911 systems by managing vendors and...SuggestedContract workWork at officeRemote work2 days per week
- ...accountable for a 30-calendar-day Transition-In with zero degradation of mission-critical cybersecurity services, and for sustaining SLA performance for the life of the task order. Key Responsibilities: Serve as primary interface to the NIH Contracting Officer...SuggestedPrice workContract workFor contractorsFor subcontractorWork at officeRemote workMonday to FridayShift work
- ...lifecycle. Support change management, release management, and production deployments. Manage application support metrics, SLA compliance, RCA, and continuous service improvement. Coordinate with offshore support teams and third-party vendors. Lead critical...SuggestedRemote work
- ...Troubleshoot and resolve production issues across the FICO landscape, managing high-priority incidents through resolution while maintaining SLA compliance. Gather and document business requirements from finance and cross-functional stakeholders for system enhancements and...SuggestedContract workTemporary workWork at officeLocal area
- ...cybersecurity incident response team, maintaining availability to provide on-call support and ensuring adherence to service level agreements (SLA) and operating procedures. Identify and address security vulnerabilities and threats to the technology stack, prioritizing...Full timeTemporary workRemote workWorldwideFlexible hours
- ...detection and auto-remediation Maintain network documentation, diagrams, and configuration baselines (CMDB) Generate weekly/monthly SLA and performance reports for stakeholders Incident & Problem Management Act as the first responder for network incidents (P1/P2 SLA...Long term contractRemote workNight shift
- ...accountability across systems, alignment with service delivery expectations, and readiness for audit and compliance reviews. The role also drives SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....Contract workRelocation
- ...current-state process architecture across ~400 L2 processes - swim-lane diagrams, step-level RACI, system touchpoints, exception paths and SLA mapping Apply the prioritisation framework (Green $, Swivel-Chair, Volume, UPH/FTE gap, Risk & Compliance, Upstream/Downstream...Hourly payFull timeContract workWork at officeRemote work
- ...dependencies to support build, test, and release planning. Direct production support operations by supervising ticket activity, enforcing SLA performance, and promoting root-cause resolution for recurring issues. Own project financial management, including budget...Long term contractPermanent employmentContract workTemporary work
- ...teams on architecture, data flows, and integration design. ~ Experience leading production support and vendor support teams with SLA management. ~ Financial management experience: cost plans, actuals, forecasts, invoices, and accruals. ~ Backlog management experience...
- ...data into a single real-time command view Configure Predictive Intelligence models to identify incident risk, change collision, and SLA breach probability Integrate Now Assist for autonomous triage, summarization, and recommended remediation actions Build custom dashboards...Hourly payContract workRemote work
$89.3k - $124k
...PowerShell, Python, Bash; experience with Terraform or CloudFormation. ~ Experience with ITSM/ticketing tools (ServiceNow, Jira) and SLA management. ~ Demonstrated ability to perform complex troubleshooting and deliver durable engineering fixes. Preferred...Permanent employmentFull timeContract workTemporary workWork at officeRemote workFlexible hours- ..., and Financial Business Case to support executive decision-making at the Final CXO Presentation. Define Sub-Ledger Accounting (SLA) rules, Accounting Hub configurations, and period-close orchestration workflows in the Oracle Fusion target state. Collaborate cross...
$84k - $109.46k
...and dispatch field support resources including On-Road Response Specialists (ORS) or third-party providers (e.g., towing). Manage SLA performance, response times, and resource allocation across field operations. Optimize field coverage models and support operational...Odd jobFull timeWork at officeRemote workFlexible hoursNight shift$34 per hour
...experience Responsibilities: Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments Liaise with business financial leads and users to help in tracking Charge back to Project cost ctr Active...Contract workFor contractorsWork at officeRemote work- ...pursuits or advancing current operations. Ensure prompt response to business insights needs and tooling requisitions, adhering to an SLA set response window. Continuously monitor inventory levels and performance through advanced data analytics. Work to produce...
Spreetail
Las Vegas, NV11 days ago $23 - $25 per hour
...etc.) on the property Order supplies for PM's and RM's as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is met Complete detailed records of all work to be documented in the CMMS system Conducts frequent equipment rounds and...Hourly payFull timeFor subcontractorImmediate startShift workNight shiftWeekend work$50k
...usage trends, identifying optimization opportunities and supporting budget and FinOps‑related reporting activities. Track and report on SLA performance, supporting continuous service improvement initiatives across cloud and platform services. Collaborate with cross‑...Contract work- ...advised by the Resourcing Partner following review of the shortlist. Interview scheduling and room bookings for AVP / VP hires within SLA timeframes. Ensuring the hiring manager has a copy of the CV, calendar invite and room bookings. Ensuring all interview notes are...
