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- ...Operational Facilities spend while ensuring adherence to established budgets. Track trends and recommend action plans regarding KPI/SLA below standard performance (MSA Driven) for Plant Operations/Engineering Services. Provide oversight/support in the delivery of maintenance...SuggestedDaily paidApprenticeshipLocal area
- ...Operations and Sales leadership to assure all environmental issues are handled and communicated correctly to the customer Report on all SLA required activities Capacity Management Maintain current status and future status reporting on all capacity thresholds within the...SuggestedContract workFor contractorsFor subcontractorLocal areaWorldwide
$52 per hour
...Monitor system status to proactively prevent issues and maintain hardware configurations. Independently resolve tickets and ensure SLA compliance for ticket volume and turnaround times. Support incident and problem management processes for escalated issues. Contribute...Suggested- ...collaborative technology (e.g... SharePoint, unified communications, What\'s Up Gold, etc.) Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively...SuggestedWork at officeShift work
- ...care activities Monitor and trend issues, root cause analysis, and implementation of solutions Track and support key metrics on system SLA including upgrade cutovers and disaster recovery drills Perform rigorous testing, including Unit Testing, System Integration Testing...Suggested
- ...Network Measurements/Metrics that will show Performance Metrics are in line with Quality of Service goals and Service Level Agreement (SLA) guarantees Support optimization of the supported networks through diagnoses and resolving repetitive network problems by analyzing...SuggestedTemporary workWork at officeRelocationNight shift
- ...(Salesforce preferred) Comfort working across multiple tools and systems What Success Looks Like in This Role: Consistently meets SLA expectations (response time, resolution time, CSAT) Accurately follows processes and maintains strong case documentation Demonstrates...Suggested
- ...Maintain IT inventory, coordinate vendor support, and assist with procurement Strictly adhere to defined Service Level Agreements (SLA’s) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for...SuggestedFull timeWork at officeRemote work
$725 per month
...view our employee benefits. Essential Duties & Responsibilities Perform introductory and pre‑move counseling call meeting the client’s SLA. Perform, with the customer moving, all pre‑move calls, pack/load/delivery calls, etc. Manage the day‑to‑day customer service needs...SuggestedHourly payWeekly payWork at officeLocal areaRelocation$91.7k - $163.7k
...production issues by code debugging, analyzing logs, perform reverse engineering to find the root cause and suggest permanent fix within SLA (Service Level Agreement) Available for production deployments/troubleshooting during off hours/weekends Required Qualifications 5...SuggestedMinimum wagePermanent employmentFull timeWork experience placementLocal areaWeekend work$34.08 - $48.74 per hour
...CRM; and the Zoom webinar platform. Assists with day‑to‑day requests such as bio updates, reports, and research in accordance with SLA turnaround times. Actively participates in lawyer meetings as requested or appropriate. Other duties as assigned. Desired Skills Have...SuggestedHourly payWork at officeRemote workRelocationRelocation package$31 - $42.95 per hour
...implement long-term solutions. Service Desk Operations and Escalation Management: Manage ticket queues, prioritize incidents, and ensure SLA adherence; serve as a senior escalation resource for critical or high-impact issues. Executive and White-Glove Support: Deliver high...SuggestedHourly payWork experience placement- ...operational workflows. Serve as the main product contact for external providers and PSPs —steering technical discovery, alignment, and strict SLA enforcement. Who you are: B2C fintech product professional: 5+ years of Product Management experience within a high‑growth consumer...SuggestedInternshipWork at officeLocal areaRemote workWorldwideShift work
- ...stakeholder adoption of analytics products and self-service reporting. Reduced ad hoc reporting requests through reusable analytics assets. High pipeline reliability, SLA adherence, and data quality. For applications and inquiries, contact:****@*****.***...SuggestedContract workRemote work
- ...day-to-day AMS support for SAP Group Reporting, including incident management, problem resolution, and change requests in line with SLA commitments. Configure and maintain SAP Group Reporting objects including consolidation units, versions, hierarchies, elimination...SuggestedWork at officeRemote work
- ...Technical Skills Experience with vulnerability management automation (ticketing workflows, remediation tracking, exception handling, SLA reporting). Cloud platform experience (AWS, Azure, and/or Google Cloud Platform), including security services and identity...Full timeRemote work
$60 - $70 per hour
...answer submitter questions, check completeness, track to resolution Escalate to SMEs with clear handoff notes; monitor queues for SLA adherence Jira QA o Facilitate QA review of Jira tickets for completeness and correct classification Track findings, follow up...Hourly payWork at officeShift work- ...OT monitoring systems. Perform in-depth analysis on suspicious activities; create and manage cases/tickets. Ensure triage accuracy, SLA compliance, and detailed documentation. Incident Coordination & Response: Initiate incident bridges and manage real-time incident...Contract workRemote workNight shift
- ...Lockbox, and Revenue Recognition. Experience in Bank Statement Reconciliation and Cash Positioning. Knowledge of Subledger Accounting (SLA). Understanding of Oracle Financial Reporting Center (FRC), OTBI, and BI Publisher. Experience with Oracle BPM approvals. Familiarity...Contract workBank staffH1bLocal areaRemote work
$100k - $118.1k
...sales, or solution architecture roles ~ Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES) ~ Strong understanding and use of cost modeling tools or Workforce Management Tools ~ Experience with Medicaid or...Full timeRemote workFlexible hours- ...developing, and maintaining automated workflows in ServiceNow to improve vulnerability intake, triage, assignment, remediation tracking, SLA monitoring, dashboards, and audit-ready reporting. Key Responsibilities Design, develop, test, and maintain ServiceNow...Contract workWork at office3 days per week
- ...Request, and Knowledge Management processes. Develop dashboards, KPIs, and service metrics to measure operational performance and SLA compliance. Collaborate with Agile, DevOps, and engineering teams to streamline service delivery. Coordinate testing, user...
- ...Deliverables Improve overall security posture through risk reduction initiatives. Reduce vulnerability remediation timelines and SLA breaches. Drive automation of vulnerability remediation workflows. Establish effective ownership and governance models....Remote work
- ...Incident & Major Incident Management (MIM) processes. Lead P1/P2 incident bridges , ensure timely resolution and communication. Track MTTR, SLA adherence, escalation handling, and service restoration. Drive post incident reviews and improvements. Problem Management (PM)...Permanent employmentContract work
- ...strong relationships with clients, acting as a trusted advisor Vendor Management of the outsourced L1/L2 support desk; Ensuring SLA compliance Work with internal teams and the support vendor to increase first call resolution ensuring high quality support to our...Hourly payContract workWork at office
- ...UI Policies/Actions, and Flow Designer . Deliver new features through Agile user stories and resolve production incidents within SLA. Support specialized ServiceNow capabilities including BLSP (public-facing portal). Perform unit testing, support UAT, and...
- ...day-to-day operations of AWS and Databricks platforms with hands-on Manage platform reliability, monitoring, incident resolution, and SLA compliance Administer Databricks workspaces, jobs, compute, access controls, and governance Drive DevOps practices including CI/CD,...Contract work
- ...governance with effective processes, procedures, utilizing key IT service management (ITSM) techniques, policies, along with establishing SLA's, KPIs and other key operational metrics. CCNA, CCNP or CCIE certification(s) - a plus PCNSA , PCNSE certifications a plus...Immediate start
- ...-day operations of AWS and Databricks platforms with hands-on Manage platform reliability, monitoring, incident resolution, and SLA compliance Administer Databricks workspaces, jobs, compute, access controls, and governance Drive DevOps practices including...
- ...and compliance (GRC) processes - including risk register management, control testing schedules, exception tracking, and remediation SLA monitoring. Ensure alignment between cloud infrastructure controls and enterprise GRC frameworks. Cross-Functional Collaboration: Partner...