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$140.2k - $284.4k
...energy efficiency initiatives Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business...SuggestedOngoing contractWork at officeLocal areaWorldwide$140.2k - $284.4k
...energy efficiency initiatives Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business...SuggestedOngoing contractFull timeWork at officeLocal areaWorldwide- ...learning, and high performance. Own daily operational performance, including volume, throughput, productivity, backlog/WIP, quality, SLA attainment, and attendance. Lead daily operational huddles, review performance against targets, identify risks, and establish clear actions...SuggestedWork at officeRemote workWorldwide
$63.97k - $117.26k
...by ensuring the proper priority is assigned, customer* information is accurate, and cases are assigned in order to meet the Imperva SLA.* Provide customers with timely updates and responses while completing their request.* Handle Tier 1 cases* Collaborate with Product...SuggestedFull timeLocal area- ...effectiveness. Manage daily staffing and effective resource allocation to maximize process efficiency while meeting or exceeding customer SLA’s and meeting daily inbound/outbound schedule requirements. Coordinate and work collaboratively with other departments to ensure that...SuggestedShift workNight shift
$77k - $93k
...audit vendor compliance. Compliance & Accuracy Focus: Highly detail-oriented with a sharp focus on compliance; able to track strict SLA deadlines (24-hour reporting, 48-hour hardware returns) in a fast-paced environment. Relationship Management: Ability to conduct high...SuggestedWork experience placementLocal area- ...Operations and Sales leadership to assure all environmental issues are handled and communicated correctly to the customer Report on all SLA required activities Capacity Management Maintain current status and future status reporting on all capacity thresholds within the...SuggestedContract workFor contractorsFor subcontractorLocal areaWorldwide
$190k - $230k
...data interoperability. Drive platform reliability and performance through resilient integration design, observability tooling, and SLA accountability. Health Plan & Health System Experience Apply deep knowledge of health plan data structures, payer workflows, and value...SuggestedWork at office- ...daily, monthly, and annual production deliverables, change requests, and projects are completed within the Service Level Agreement (SLA), free of defects. AC shall further coordinate and schedule meetings with clients and InfoIMAGE staff to ensure the timely resolutions...SuggestedH1bLocal areaImmediate startRemote work
- ...M. Participate in code reviews, CI/CD automation, unit and integration testing, and production support. Troubleshoot job failures, SLA breaches, and performance regressions; drive root-cause analysis to permanent fixes. Document data flows, lineage, transformation logic...SuggestedPermanent employment
- ...suppliers to enhance their experience within the platform. Build relationships with clients while fixing technical issues. Achieve SLA metrics by responding to client tickets in a timely and effective manner. Manage ticket pipeline to achieve SLAs while providing quality...SuggestedFlexible hours
- ...Network Measurements/Metrics that will show Performance Metrics are in line with Quality of Service goals and Service Level Agreement (SLA) guarantees Support optimization of the supported networks through diagnoses and resolving repetitive network problems by analyzing...SuggestedTemporary workWork at officeRelocationNight shift
$120k - $165k
...to end. DTC, E-commerce, 3PL industry expertise required Hands-on support-operations experience - workforce management, scheduling, SLA management, and QA across our digital, case-based channels (email and chat). Demonstrated ability to build workflows and processes from...SuggestedLocal area- ...care activities Monitor and trend issues, root cause analysis, and implementation of solutions Track and support key metrics on system SLA including upgrade cutovers and disaster recovery drills Perform rigorous testing, including Unit Testing, System Integration Testing...Suggested
- ...Maintain IT inventory, coordinate vendor support, and assist with procurement Strictly adhere to defined Service Level Agreements (SLA’s) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for...SuggestedFull timeWork at officeRemote work
- ...Troubleshoots complex problems with hardware and software. Consults with Management to review troubleshooting techniques, procedures and SLA performance objectives. Prepares trouble tickets on issues such as equipment failure, repair, and prepares data sheets relative to...Work at officeLocal area
- ...launches Partner with internal and external stakeholders to ensure goals are met Ensure all tasks are completed within agreed-upon SLA Complete other responsibilities and projects as assigned Report to the Manager, Software Support Requirements Degree Qualified or...
- ...Reviews account opening documentation for commercial deposit customers. Processes limit adjustments for RDC, wire and ACH adhering to SLA. Verifies wire accuracy and approvals within SLA. Monitors and creates relevant reports. Sets a positive and professional example for...Daily paidFull timeTemporary workLocal areaDay shift
- ...remediation Gather, validate, and analyze vulnerability data for governance and leadership reporting Track remediation progress and SLA adherence across technology domains Vulnerability governance and oversight Governance reporting and compliance monitoring Process...
- ...Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected...3 days per week
- ...Managers, Change and Release Management, Configuration Management, Test Management and the Service Delivery organization to deliver as per SLA's with Downstream systemsAbility to work with the business team and understand the requirements and translate them to Functional...
$34.08 - $48.74 per hour
...CRM; and the Zoom webinar platform. Assists with day‑to‑day requests such as bio updates, reports, and research in accordance with SLA turnaround times. Actively participates in lawyer meetings as requested or appropriate. Other duties as assigned. Desired Skills Have...Hourly payWork at officeRemote workRelocationRelocation package$81k - $101k
...Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. Deep Research: Work hands-on with web-based products and command-line tools to thoroughly research and isolate complex...Full timeTemporary workLocal area- ...responsibilities include, but are not limited to: Security Monitoring, Detection & Response Operate and manage security incidents and requests to SLA guidelines, acting as an intermediate escalation point for complex investigations. Monitor, triage and investigate alerts across...Full timeFor contractorsWorldwideFlexible hoursShift work
$17.2 - $23.37 per hour
...account processes are properly recorded. Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. Responsible for communicating and training team in changes to workflow or procedure. Oversees and manages daily and...Hourly payWork at office- ...connectivity, and access controls. Monitor file arrivals, transfer completion, job execution, data-load status, failures, latency, and SLA adherence. Troubleshoot failed file transfers, connectivity problems, permissions, scheduling issues, ETL failures, and...
- ...all environments. Troubleshoot complex issues involving routing, switching, firewalls, VPNs, and field connectivity. Ensure SLA and KPI adherence for system uptime and performance. Fortinet & Security Infrastructure Management Administer Fortinet ecosystem...Casual workWork at office
- .... Architect real-time solutions using Kafka, Event Hub, and Spark Structured Streaming . Drive data quality, testing, observability, SLA monitoring, and data governance . Define CI/CD, DevOps, code quality, and release management standards. Implement enterprise security...
- ...collaboration platforms. This individual will deliver high-quality customer service while ensuring incidents are resolved within established SLA requirements. Responsibilities: Resolve escalated Level 1 incidents involving hardware, software, networking, applications...Contract workRemote work
- .... Automate case intake, assignment, escalation, notifications, and approvals. Create dashboards and KPIs for case volumes, SLA compliance, resolution times, queue management, and customer experience metrics. Provide operational insights and performance reporting...