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- ...principles, including firewalls, IDS/IPS, and secure network architecture. - Experience supporting 24/7 operations with defined uptime/SLA requirements. - Ability to develop and maintain network documentation, diagrams, and operational procedures.- Bachelor’s degree in...SuggestedMinimum wageFull timeContract workTemporary workWork experience placementRemote work
$105.2k - $147.95k
...service quality, operational efficiency, and end-user satisfaction.Establish, track, and report on key performance indicators such as SLA performance, service quality, and first-contact resolution.Drive consistency in support processes, documentation, and standard...SuggestedFull timeWork at officeRemote work- ...back‑office hardware, printers, software, Web Applications, and other networks. Familiarity with the fundamental principles of ITIL/SLA. Expert knowledge in multiple ticketing systems including Service Now, AutoTask, Zoho. Expert knowledge of networking principals (IP...SuggestedWork at officeRemote workAll shiftsNight shift
- ...Build executive dashboards & security posture reporting Track KPIs such as: Vulnerability remediation trends Compliance coverage SLA adherence Present program updates to leadership Required Qualifications & Experience Project / Program Management 15+ years in Project...SuggestedRemote work
- ...recommendations as directed by audit management to determine adequacy of corrective actions taken by management; to be completed within SLA Completing work timely and accurately to ensure project milestones are achieved, implementing effective problem‑solving skills to...Suggested
- ...scheduling, queue management, and escalation handling Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA adherence) and drive improvement initiatives Develop and maintain standard operating procedures (SOPs) and call‑handling guidelines...SuggestedFull timeFlexible hours
$34.08 - $48.74 per hour
...CRM; and the Zoom webinar platform. Assists with day‑to‑day requests such as bio updates, reports, and research in accordance with SLA turnaround times. Actively participates in lawyer meetings as requested or appropriate. Other duties as assigned. Desired Skills Have...SuggestedHourly payWork at officeRemote workRelocationRelocation package$7,917 per month
...for all device and telecom services; Ensures accurate CI relationships, asset records, catalog items, and automated workflows; Drives SLA compliance, dashboard reporting, and workflow optimization. Architecture Integration - Aligns Device Operations activities to IT4IT...SuggestedWork at office- ...patterns; update runbooks/workflows; track action closure. Escalation Discipline: Elevate deteriorating/unresolved incidents per SLA/escalation guidelines. Evidence Management: Collect/store key decisions, impact summaries, timelines for compliance/audits. Single...SuggestedContract workWork experience placementWork at officeShift work
ASM Research, An Accenture Federal Services Company
Springfield, IL4 days ago - ...visits to AIE’s client community. Duties and Responsibilities Provide first response for inbound support calls, create tickets, determine SLA and assign to the correct queue Monitor and triage incoming tickets and monitoring alerts in AIE’s ticketing system Install and...SuggestedPermanent employmentWork at officeRemote work
Advanced Intelligence Engineering
Springfield, IL2 days ago $124.78k - $146.8k
...validating data for accuracy and completeness before each cycle. Drive timely resolution of employee payroll inquiries in Jira within SLA, performing root cause analysis to prevent recurrence. Partner with HR, Finance, and cross-functional teams to process employee...SuggestedHourly payLocal areaCoinbase
Springfield, IL1 day ago$100k - $120k
...such as JMeter or LoadRunner Experience supporting government agencies or public-sector IT environments Experience working in SLA-driven or contract-based delivery environments Physical Demands Ability to safely and successfully perform the essential job functions...SuggestedFull timeContract workApprenticeshipCasual workLocal areaRemote workWorldwideCAI
Springfield, IL4 days ago$38.4k - $65.04k
...drive cost savings. Our customers' satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team...SuggestedMinimum wageFull timePart timeLocal areaRemote workKyndryl
Springfield, IL4 days ago- ...events. - Participate in change, patching, and upgrade activities that impact backup and recovery platforms to preserve continuity and SLA performance. - Maintain accurate operational documentation and contribute to continuous improvement of backup, restore, and storage...SuggestedMinimum wageContract workTemporary workWork experience placementRemote work
MAXIMUS
Springfield, IL2 days ago $146.3k - $306.4k
...Establish and track operational KPIs including maintenance completion, backlog health, MTTR, repeat failures, vendor performance, SLA attainment, corrective action closure, technician productivity, and service quality metrics. Ensure strong contractor and vendor management...SuggestedTemporary workFor contractorsRelocationFlexible hoursOracle
Springfield, IL3 days ago$67.9k - $132.5k
...tier support and other IT teams and taking customer calls directly when needed. Track and report key performance indicators such as SLA compliance, ticket volumes, backlog, and customer-satisfaction trends, and recommend actions to address gaps. Coach and mentor...Contract workWork at officeShift workASM Research, An Accenture Federal Services Company
Springfield, IL3 days ago$96.3k - $113.86k
...Okta, Jamf, and Slack in an enterprise environment supporting 1,000+ users ~ Proven root cause analysis, escalation management, and SLA ownership in a high-volume support environment, with demonstrated ability to mentor Tier 1 engineers and improve escalation quality...Local areaCoinbase
Springfield, IL1 day ago$102.3k - $209.5k
...Facilities Technicians, contractors, and service vendors, ensuring strong safety performance, quality of work, documentation rigor, and SLA adherence. Drive troubleshooting and response for mechanical failures, abnormal conditions, and performance degradation impacting...Temporary workFor contractorsRelocationRelocation packageFlexible hoursOracle
Springfield, IL4 days ago$100k
...process optimization. Experience in using CRM software (such as Salesforce & Jira) managing inbound case work Deep understanding of SLA and KPI management & development Ability to develop, lead, and provide analysis on small to mid sized projects with crossteam...Permanent employmentFull timeTemporary workWork at officeLocal areaRemote workMonday to FridayFlexible hoursAfternoon shiftPSI Services
Springfield, IL1 day ago
