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- ...compliance. The ideal candidate must have at least two years of IT operations experience, familiarity with ServiceNow, and strong organizational skills. This role is critical for ensuring SLA compliance and system visibility during overnight hours. #J-18808-Ljbffr AGR, LLCSuggestedContract workNight shift
$140k - $160k
...and key performance indicators, ensuring vendor compliance. Responsibilities include analyzing contract-level performance, documenting SLA breaches, and supporting continuous service improvement. Preferred qualifications include a Bachelor’s degree and experience with...SuggestedContract work$111.4k - $150k
A leading federal services company in Washington is seeking a Call Center Operations Manager. This role involves overseeing daily operations, ensuring compliance with federal standards, and leading improvement initiatives for efficiency and quality. Candidates should have...Suggested$86.4k - $176.2k
...that moves missions and the government forward! About the Work We are seeking a mid to senior level Oracle EBS Sub Ledger Accounting (SLA) SME to support and enhance our enterprise financial systems. You will own SLA configuration, streamline accounting processes,...SuggestedLive inLocal area- IQUASAR LLC seeks a Project Manager to lead the delivery of Network Infrastructure Maintenance and Support Services. The role involves client engagement, contract management, and ensuring compliance with stringent service level agreements. Candidates must have a minimum...SuggestedRemote jobContract work
- Accenture is seeking a mid to senior level Oracle EBS Sub Ledger Accounting (SLA) SME in Washington, DC to support and enhance enterprise financial systems. You will be responsible for owning SLA configuration, streamlining accounting processes, and implementing AI-driven...Suggested
- Accenture Federal Services is seeking a mid to senior level Oracle EBS Sub Ledger Accounting (SLA) SME in Washington, D.C. You will lead the configuration and maintenance of Oracle EBS SLA rules while streamlining accounting processes and leveraging AI to enhance efficiency...Suggested
- ...large enterprise IT environment. The role requires management of IT incidents and service requests, ensuring timely resolutions and SLA compliance. The ideal candidate will possess strong service operations knowledge and practical experience with the ITIL 4 Framework....Suggested
- ...oriented and dependable with a hands-on leadership approach. Ability to multitask in a fast-paced retail environment. Flexible availability, including weekends and holidays. Dental insurance. Health insurance. Paid time off. Vision insurance. SLA WORLDWIDESuggestedWorldwideFlexible hours
$80k
...leads ServiceNow operations and enhancements, and enterprise monitoring, to ensure 24x7x365 availability, rapid incident response, and SLA compliance. Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred....SuggestedContract workNight shift- ...include complex splits or revisions QAing creative for accurate creative specs and monitoring for sensitive content Managing appropriate SLA’s for creative launches and meeting all department deadlines Using DSP to upload creative for creative swaps Various other projects...SuggestedFull timeTemporary workPart timeWork experience placementWork at officeLocal areaWork from home
- ...technical context Workflow Coordination & Quality Control Coordinate daily shift repair prioritization based on fleet impact and SLA requirements Align task complexity with technician capability Ensure repair documentation meets quality standards before...SuggestedLive inLocal areaShift work
- ...artifacts including project schedules, risk logs, communication plans, quality plans, and resource management plans.Strong experience with SLA management, performance reporting, and customer engagement.Excellent leadership, communication, organizational, and stakeholder...SuggestedFull timeContract workFor contractorsFor subcontractor
- ...apparel, and merchandise that highlight the legacy and impact of Historically Black Colleges and Universities. As a Retail Associate at SLA Worldwide, you will help create an exceptional in-store experience for our customers, support daily operations, and represent the...SuggestedWorldwideFlexible hours
$72.1k - $133.9k
...monthly financial reviews comparing forecasted budgets against actual expenditures; calculate travel bonuses, transaction fee rebates, and SLA penalties; process credit card and PO rejections Compliance & Vendor Management: Verify hotel pharma compliance, collaborate on HCP...SuggestedWork at officeImmediate startFlexible hours- ...incidents, driving rapid restoration and durable corrective actions. The position also supports ISS objectives for zero-trust enforcement, SLA-driven service delivery, and FISMA-aligned operational documentation. PRIMARY RESPONSIBILITIES Enterprise Anti-Virus Operations -...Hourly payContract workTemporary workLocal areaFlexible hours
- ...carries primary responsibility for evening and after-hours incident response, ensuring continuous fulfillment of Severity 1 and Severity 2 SLA response thresholds during non-core hours. The System Administrator serves as the first technical responder for incidents occurring...Contract workShift workNight shiftWeekend workAfternoon shift
- ...project/program support experience Experience managing schedules, risks, resources, and cross-functional delivery Experience supporting SLA/KPI tracking, operational reporting, or service delivery management Strong communication and team coordination skills. Desired...Contract workLocal area
$130k - $165k
...Collaboration Partner with Product, Engineering, Customer Success, and Operations to align quality priorities with business needs. Support SLA reporting commitments to CTIA and other contractual partners. Contribute to incident response and post‑incident reviews where...Flexible hours- ...offshore model) Exposure to BFSI / Public sector / high-governance environments preferred Strong understanding of delivery governance, SLA/KPI management, and financial ownership Experience with Agile / SAFe delivery methodologies Exposure and some level of Hands on...
- ...conflict resolution, time management and attention to detail is a must Ability to work in fast paced environment and meet business SLA's Ability to work independently and manage multiple accounts simultaneously Strong communication skills both verbal and written...Contract work
- ...program lead and liaison to the government Contracting Officer’s Representative (COR) Manage program execution, staffing, scheduling, SLA compliance, quality assurance, and monthly status reporting Oversee 24x7 Tier 1 call center operations and Tier 2/3 on‑site...For contractors
- ...and coordinate troubleshooting activities to ensure timely resolution. Ensure incidents are documented, tracked, and resolved within SLA requirements. Conduct root‑cause analysis and drive corrective actions for recurring issues. Team Leadership Supervise, mentor,...Contract workFor contractorsShift workNight shift
- ...Management team to identify opportunities to improve service delivery to customers. Managing and tracking Angus work order system. Ensuring SLA's are adhered to with reports provided to management team. Facilitates building work order processing and reporting to property...Hourly payContract workWork at officeVisa sponsorshipFlexible hours
- ...provision PC devices to all CLIENT staff Assign ServiceNow requests and all related tasks to Analysts in the team. Maintain agreed upon SLA and OKR for all assigned work and work to maintain exemplary work ethic in the team Schedule appointments with CLIENT staff to...Work experience placementRemote work
$45k - $50k
...experience in a Customer Support, contact-center, or customer-facing operations roleideally in a high-volume environment with published SLA and CSAT targets. ~ Impeccable written communication. You can explain complex things clearly, warmly, and concisely in chat and...Shift work- ...investigations. Prepare and deliver reports to support system assessment and audit evidence, as requested Respond to service requests within SLA. Identify and support the IAM manager to enhance team processes for efficiency and quality improvement. Write and maintain scripts...Contract work
$140k - $160k
...Impact Track, analyze, and report on contract-level SLAs and KPIs across enterprise IT and telecommunications services Serve as SME for SLA measurement, including mapping metrics from monitoring and validation tools to vendor commitments and identifying trends in non-...Contract workShift work- ...(NOA) required to release this criterion. Escalate to other support entities when unable to resolve within Service Level Agreement (SLA). Escalate to other support entities when an issue requires a higher level of technical skills. Ensure trouble tickets are addressed...Remote work
$95k - $120k
...experience in a technical support environment* Proven success managing service desks in large enterprise environments* Expertise in SLA development, tracking, and reporting* Advanced analytical and problem-solving skills* Strong interpersonal and relationship management...Full timeWork at officeRemote work