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- ...Dental insurance ~ Employee discounts ~ Health insurance ~ Paid time off ~ Training & development ~ Vision insurance KPI / SLA & Service Performance Analyst Location: Ashburn, VA; Hybrid (1-2 days on site) Level: Intermediate / Mid-Level Type:...SuggestedFull timeContract workWork from homeFlexible hours
$98.07k - $183.9k
...procedures for production.Support incident, change, and release management, including ITSM/ServiceNow workflows, incident response, SLA ownership, participation in scheduled release windows, and enforcement of formal promotion and change gates.Provide cost allocation,...SuggestedFull timeTemporary workLocal areaRemote work- ...support and maintain high customer satisfaction.•Own customer support requests from start to finish, ensuring timely resolution and SLA compliance.•Troubleshoot and resolve complex customer issues independently and collaboratively.•Work directly with customer technical...Suggested
$250k - $300k
...account teams to review health, strategies, projects and business requirementsTrack account leads and ensure timely response for company SLA’sCoordinate support and technical teams to resolve product related issues or technical challengesRequired to preparing sales...SuggestedFull timeContract workRemote work- ...applied and monitored in real time. Monitor the active incident queue continuously, identifying aging incidents, escalation triggers, SLA breach risks, and stalled assignments, and taking proactive action to ensure forward progress on all open incidents. Coordinate...SuggestedPermanent employmentWork experience placementNight shift
- ...oriented and dependable with a hands-on leadership approach. Ability to multitask in a fast-paced retail environment. Flexible availability, including weekends and holidays. Dental insurance. Health insurance. Paid time off. Vision insurance. SLA WORLDWIDESuggestedWorldwideFlexible hours
- ...updates through the period of performance. Provide management information on key statistics, to include Service Level Agreement (SLA) metrics, as well as customer feedback. Schedule appropriate personnel to meet customer needs. Provide 'reach-back' ability to...SuggestedContract workFor contractorsWork experience placementRemote workShift workDay shift
$103.8k - $218.1k
...Serves as the primary liaison, collaborating with internal engineering team and government stakeholders to refine requirements, ensure SLA compliance, and guarantee system availability, reliability, and resiliencyDeploys, operates, and maintains major storage technologies...SuggestedContract workWork experience placementFlexible hours- ...apparel, and merchandise that highlight the legacy and impact of Historically Black Colleges and Universities. As a Retail Associate at SLA Worldwide, you will help create an exceptional in-store experience for our customers, support daily operations, and represent the...SuggestedWorldwideFlexible hours
$77.05k - $115.58k
...electronic security systems supported by the SCC. Oversee the execution, quality, and timely completion of all service level agreement (SLA) activities and system repair efforts. Ensure all maintenance and repair activities are performed in accordance with contractual...SuggestedContract workTemporary workLocal areaRelocation packageFlexible hours$112k - $179k
...vendors), and delivers measurable outcomes against SLAs/KPIs.Day to Day Responsibilities:Own day-to-day network operations and maintain SLA adherence and service continuity across multiple technical teams.Be “boots on the ground” with teams to triage incidents, remove...SuggestedContract workFor contractorsFor subcontractorRemote workShift work$141k - $188k
...The platform will have to comply with the most stringent Security, Authentication and Authorization Standards in order to ensure high SLA and guarantee 5 nines uptime. You will work closely with Carbyne's Operations team and act as the technical liaison between...SuggestedPart timeWork experience placementWork at office$104.24k - $130.3k
...risk management, life‑safety planning, and business continuityAdvanced experience with vendor management, subcontractor oversight, and SLA enforcementWe offer an excellent benefits package including:A competitive salaryMedical, dental, vision, life, and disability...SuggestedFor contractorsFor subcontractor$36.8 per hour
...iOS & Android) Okta Identity & Access Management Basic Network Troubleshooting (TCP/IP, DNS, VPN & Wi-Fi) Incident Escalation, SLA Compliance & ITIL Best Practices Experience Level Intermediate Level Job Type & Location This is a Contract position based...SuggestedContract workTemporary workWork at officeRemote workTEKsystems
Washington DC5 days ago- ...frontline IT support activities within ServiceNow, including incident management, request fulfillment, queue monitoring, ticket routing, SLA tracking, and escalation workflows. Ensure strict adherence to ITIL-based processes (Incident, Request, Problem, Change, Knowledge...SuggestedShift work
- ...activities such Knowledge base update & management, Training freshers, coaching analysts. To independently resolve tickets within agreed SLA of ticket volume and time. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected...
- ...technicians supporting 5,000+ devices across several geographic locationsSolid experience in supervising technicians striving for 100% SLA complianceExtensive knowledge and experience of customer service Good interpersonal, Problem-solving, and Time management...Full timeContract workWork at officeShift work
- ...potential improvementAssist senior network engineers to identify and resolve network security issues.Develop network designs for each SLA classification.Originates design documents for small projects and in support of large programsAssists Senior Engineers in preparation...Local areaFlexible hours
$119k - $140k
...desktop application issues, as well as managing staffing, training, reporting, and the consistent achievement of service quality and SLA targets.Key Tasks & ResponsibilitiesService Desk Operations ManagementOversee day-to-day performance and operations of the Service Desk...Full timeContract workWork at officeLocal areaShift work- ...materials, and risk and issue reporting.Track performance metrics and contract milestones.Maintain Quality Control Plan (QCP).Monitor SLA compliance.Track corrective actions and continuous improvement activities.Maintain program risk register.Escalate operational,...Contract workFor contractorsFixed term contractWork at office
$26.44 per hour
...needed and maintain documentation. Answering and managing incoming calls routed through automated call distribution system Monitor SLA compliance for assigned tickets. Other duties as assigned. Qualifications Bachelor's degree with a background in Information...Work at office$207k - $284.9k
...federal oversight.Own the continuous monitoring program for Okta's federal boundary: coordinate POA&M remediation, drive vulnerability SLA compliance, and represent operational risk posture in ATO reviews.Partner with Okta's GovCloud product and security teams to ensure...Permanent employmentLocal areaWorldwideFlexible hoursDay shift$180k - $220k
...procedures, operational runbooks, and knowledge management documentation.Performance & Reporting: Develop operational dashboards, KPIs, SLA metrics, incident trends, availability reports, and security metrics to measure NOC/SOC effectiveness and identify opportunities for...Full timeLocal areaNight shift- ...Management Plan (PMP) and Transition Plans while ensuring timely submission of deliverables, including monthly progress reports and SLA compliance. This position coordinates with the Government Lead and COR to address emerging issues and risks and conducts regular reviews...Contract workLocal area
$145k - $195k
...-User domains. Serves as the single point of contact with the Contracting Officer, COR, and government program stakeholders. Ensures SLA compliance, deliverable quality, and resource alignment across task orders. Lead and manage program execution, risk, cost, schedule...Full timeContract workTemporary workWork at officeLocal areaMonday to FridayNight shiftWeekend workDay shiftAfternoon shift- ...and data issues - working across a FedRAMP High SaaS evidence platform, enterprise integrations, and AWS GovCloud infrastructure under SLA-driven incident and service request management.ResponsibilitiesOwn Tier 3 resolution of incidents and service requests escalated from...
$62k - $72k
...environments ~ Prior MSP experience preferred ~ Strong troubleshooting and multitasking skills ~ Experience with ticketing systems and SLA-driven environments ~ Excellent written and verbal communication skills Preferred: Bachelor's degree (or equivalent...Full timeContract workWork at officeLocal area- ...connectivity, and access controls. Monitor file arrivals, transfer completion, job execution, data-load status, failures, latency, and SLA adherence. Troubleshoot failed file transfers, connectivity problems, permissions, scheduling issues, ETL failures, and...
- ...customer interface for DOL OCIO/ETA stakeholders and is accountable for program performance, Agile governance, risk management, reporting, SLA oversight, quality control, transition, and stakeholder communications. Key Responsibilities Provide day-to-day leadership for...Work at officeRemote work
- ...all environments. Troubleshoot complex issues involving routing, switching, firewalls, VPNs, and field connectivity. Ensure SLA and KPI adherence for system uptime and performance. Fortinet & Security Infrastructure Management Administer Fortinet ecosystem...Casual workWork at office
