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- ...bogged down in "click-ops". Let’s talk about you You’re a seasoned pro who thrives on taking the lead . You don’t wait for a ticket to be assigned; you proactively identify the opportunity and move the work forward. You’re a Shopify Power User: You have deep,...SuggestedFull timeImmediate startRemote work
Who Gives A Crap
Philippines12 days ago - ...detail, and clear written/verbal communication. Ability to document work thoroughly, collaborate across time zones, and manage multiple tickets/tasks while meeting SLAs. Certifications: Microsoft certifications are preferred. Examples: MD-102 (Endpoint Administrator) ,...SuggestedFull timeLocal area
3Cloud
Philippines11 days ago - ...performance reviews, and training sessions to enhance skills and productivity. • Monitor service desk metrics (SLA, FCR, AHT, ticket backlog, customer satisfaction) and take corrective actions where needed. Operational Responsibilities • Act as the primary...SuggestedRemote work
- ...Demonstrate strong attention to detail in documentation and communication Apply feedback to reduce repeat errors Show ownership of tickets from start to resolution Prioritize customer-first decision-making Maintain reliability and accountability during assigned...SuggestedFull timeRemote workWork from homeMonday to FridayShift work
Fresh Prints
Philippines5 days ago - ...Executives for any clarifications on quote requests, sending of quotes to Client Executives, responding to queries, booking orders, opening tickets as necessary using Cisco tools and updating internal trackers on completed requests. Along the way, you will get to: Paid Media...SuggestedWork at officeLocal areaImmediate start
- ...Equipment monitoring: Check live service status and able to retrieve historical events Workload Management: Ensure all appropriate /tickets are being captured. Actively monitor open issues till remediated. Responsible for alarm response and trouble ticket assignment,...SuggestedFull time
Manila Recruitment
Philippines6 days ago - ...certifying the stability of complex network, security, and wireless environments. Shifting completely away from routine passive support ticket logging, minor visual web-form modifications, basic administrative data entry typing, or simple back-office patch tracking loops,...SuggestedFull timeWork at officeLocal areaImmediate startRemote workWork from homeHome officeShift work
blueapache
Philippines21 days ago - ...remote, fast-paced environment, where quality, speed, and professionalism are key. Responsibilities: Manage inbound support tickets via email, chat, and other channels Resolve issues quickly and thoroughly with a friendly, professional tone Maintain a 98%+...SuggestedFull timeLocal areaRemote work
Applause
Philippines10 days ago - ...SOPs. Oversee the Partner Support and Onboarding sub-teams under the Partner Solutions team, ensuring workflows are efficient, tickets are resolved on time, and service quality is maintained. Lead account management associates in building trusted relationships with...SuggestedFull timeLocal areaFlexible hours
- ...you will be instrumental in processing multi-state payroll across 15+ jurisdictions . Your Impact on Career Team’s Success: Ticketing & SLA Management : Act as the "Tier 1" support for all payroll inquiries via Freshservice. You will be responsible for triaging tickets...SuggestedFull timeFlexible hours
Career Team
Philippines22 hours ago - ...that automate every stage of the employee IT lifecycle, from onboarding and device provisioning to access management, compliance, ticketing, and offboarding. Own and execute the IT automation roadmap by identifying manual processes, rapidly prototyping solutions, measuring...SuggestedFull timeContract workRemote work
Fresh Prints
Philippines3 hours agonew - • Act as the first line of support for customer issues and service requests. • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication. • Accurately document all incidents and actions taken in the ticketing system....Suggested
- ...assurance scores above 9% Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations Occasionally handling angry customer escalations Ensure schedule adherence by agents and desired productivity...SuggestedFull timeRemote workShift workWeekend work
Clipboard
Philippines1 day ago - ...your role to effectively escalate issues requiring broader coordination and resolution. GitLab and Azure DevOps are the primary ticketing systems used for filing issues and requests. Continuous follow-ups and monitoring are expected until the issue is resolved end-to-...SuggestedFull timeRemote work
Ansible Health
Philippines4 days ago - ...delivering the projects from the idea initiation through implementation. This is not a transactional support role that focuses merely on tickets and response times. Success comes from building long-term partnerships with printers, proactively identifying risks, and...SuggestedFull time
Fresh Prints
Philippines6 days ago - ...complicated client complaints, utilizing structured escalation paths to route technical concerns to backend engineering squads. System & Ticket Maintenance: Maintain meticulous system documentation logs covering customer transactions, internal comments, and service feedback...Daily paidFull timePart timeLocal areaRemote workWorldwideShift workRotating shift
PayFuture
Philippines21 days ago - ...core team who is essential to the success of our Managed Services division. Roles and Responsibilities Codes all unassigned tickets Initial support and acknowledgement on all alerting tickets both in the ticketing system and Logic Monitor Creates and manages...Full time
3Cloud
Philippines11 days ago - ...Manages and prioritizes business requests and requirements, ensuring clarity, alignment, and timely delivery Uses JIRA for ticketing and backlog management, tracking progress and supporting ongoing system integrations Creates and maintains KPI dashboards using...Work experience placementLocal areaImmediate start
- ...quality with patterns, guardrails, and clear documentation. How we work Remote first. Clear written communication is king. Ticketed workflow with lightweight specs and acceptance criteria. Code reviews for every PR; pair programming with the platform owner...Full timeLocal areaRemote work
Reef
Philippines14 days ago $1,500 - $2,000 per month
...completely away from routine non-regulated data transcription loops, administrative message copy-pasting, or basic inbound support ticketing, you will run an active viral trend analysis, multi-platform scroll-stopping asset creation, and organic community acquisition...Permanent employmentFull timeFreelanceImmediate startRemote workMonday to FridayShift workAgent
Philippines21 days ago- ...JavaScript developer environments. Cross-Functional Defect Escalation: Identify macro behavioral patterns across open support tickets, synthesizing reproducible product bugs and surfacing explicit system gaps directly to R&D squads. Knowledge Base Engineering:...Permanent employmentFull timeContract workFor contractorsWork at officeRemote workShift work
ElevenLabs
Philippines22 days ago - ...authentication issues for Retail Business Applications. Ensure access requests and incidents are completed within SLA targets. Monitor ticket queues and prioritize critical access requests impacting business operations. Contribute to knowledge articles, process...Work at officeLocal areaImmediate startWorldwide
- ...completely away from routine non-regulated administrative data entry logs, basic visual template styling choices, or manual support ticket transcription, you will run an active multi-tenant pipeline metrics analysis, complex Google Sheets automation, and cross-...Permanent employmentFull timeRemote workWorldwideShift work
Sumber
Philippines21 days ago - ...higher tier of support (US Senior Consultants, third party vendors) for client’s escalated issues. ~ Creates, updates, and tracks ticket documentation. ~ Generates weekly report of tickets accumulated. ~ Other duties as assigned. ~ Reports directly to US...Work experience placementWork at officeRemote workWorldwide
- ...various hardware platforms including Dell, Lenovo, HP, and Apple, supporting iOS and Android mobile devices. Knowledgeable with IT ticketing systems (e.g., ServiceNow, Jira, Remedy) and ITIL framework. Excellent communication skills in both verbal and written...Work experience placementWork at officeLocal areaRemote workWork from homeWorldwideDay shift
- ...to create a safe and healthy work environment. # Rigorous monitoring of daily incoming workload through ServiceNow to ensure all tickets are managed well within SLA and equal workload distribution among team members. Review team members KPI and provide necessary coaching...Work at officeLocal areaRemote workFlexible hours
- ...organizational abilities Ability to work in a fast-paced environment and manage multiple priorities Familiarity with CRM or support ticketing systems is a plus Customer-oriented with a proactive, positive attitude Minimum Technical and Work Environment Requirements:...Remote jobWork from homeHome office
- ...and energy. Identify upsell and cross-sell opportunities through client interactions. Customer Support Reply to customer tickets, emails, and calls quickly and clearly. Create and maintain help center articles, FAQs, and documentation in HubSpot Support....Remote jobWorldwideFlexible hoursNight shift
- ...ensuring smooth planning, execution, and continuous improvement of IT services. Along the way, you will get to: Analyze ServiceNow ticket data and deliver actionable insights for process optimization Develop and maintain dashboards and reports using Power BI...Work at officeLocal areaImmediate startWorldwide
- ...Communication: Deliver excellent customer support to players. Investigate and resolve player inquiries promptly through ticketing, email, or chat. Assist internal teams with project-related requests, ensuring smooth collaboration. Play a crucial role in...Permanent employmentFull timeTemporary workRemote workWork from home
