Remote Head of Partnerships

Remote

US Business Hours

Company-Provided Equipment

The Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing. This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff.

What does a day in the life of a Partnership Manager look like?
Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact.

Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes.

Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints.

Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community.

CRM Tracking & Analytics:
Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue.

Enablement Content & Market Feedback:
Collaborate with marketing on partner enablement content (such as one-pagers, case studies, and battlecards) and provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space.

3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization.

Pipeline Track Record:
Proven track record of building and managing a referral or channel pipeline that translated into closed revenue.

Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers.

CRM Proficiency:
Experience with CRM tools, such as HubSpot or Salesforce, for pipeline and partner tracking.

Travel & Schedule Availability:
Willingness to travel for industry events and in-person partner meetings (estimated at 15% to 25%) and availability to work US Business Hours.

Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers.

Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem.

Experience building partner enablement programs or co-marketing campaigns from the ground up.

Medical, dental and vision insurance

Opportunities for skills training and professional development

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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