Human Resources Generalist, Payroll and Recruitment

Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress - each time a Player comes back, the game remembers where they left off.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, and King of Prussia, PA. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit for more details.

OVERVIEW As a Human Resources (HR) Coordinator, you will provide essential support across a variety of HR functions, including payroll, recruitment, onboarding, systems administration, and special projects. In this hands‑on role, you will assist with maintaining accurate employee records and implementing HR initiatives, all while ensuring smooth day‑to‑day HR operations.

The HR Coordinator is passionate about getting the details right, anticipating team members and management needs, and advancing the Level99 brand. A successful candidate has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though they are the Owner and Operator of each Level99 venue.

RESPONSIBILITIES Payroll / Benefits Administration:

Assist with the payroll process, inclusive of data entry or responding to employee pay inquiries

Assist with the day‑to‑day administration of employee benefits programs, including enrollments, changes, and employee inquiries.

Maintain benefits records and support open enrollment processes.

Talent Acquisition: Coordinate the recruitment process by posting job openings, scheduling interviews, and assisting with candidate communications.

Assist in onboarding new hires, ensuring all required documentation and training steps are completed.

Help maintain and promote a positive candidate experience and support employer branding initiatives.

HRIS Administration & Recordkeeping:

Maintain and update employee records in HRIS and personnel files in compliance with company policies and regulations.

Assist in generating regular HR reports and metrics.

Support HR data integrity through audits and system updates.

Working on special projects, and other duties, as assigned.

MUST-HAVE SKILLS Bachelor’s Degree in Human Resources, or a related field, or equivalent HR experience required

Working knowledge of HR practices and employment laws

Strong organizational skills and attention to detail.

Strong verbal, written, and interpersonal skills.

Ability to handle confidential information with discretion.

Ability to work a flexible schedule based on business needs.

A reliable car, current driver's license and safe driving record are required.

A positive, joyful, upbeat, and energetic attitude - leading by example

Familiarity with with the UKG HRIS

Familiarity with applicant tracking systems

Experience in Restaurant, Hotel, and/or Entertainment Industry

Multi Unit and Multi State HR experience

$50,000 - $60,000 a year

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

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