Head of Operations & Business Management

About The Role As Operations Manager , you will provide store service by coordinating merchandise processing from the vendor through the Distribution Network. You will manage the day-to-day execution of overall business strategies and productivity measures.

Shift: Monday - Thursday, 5am - 5pm

What You’ll Do Manage workflow of several departments in conjunction with individual department Supervisors to meet planned units per hour, cost per unit, level of service and accuracy standards

Effectively manage staffing to meet UPH and CPU goals

Develop and maintain accuracy standards to ensure unit inventory integrity

Responsible for the prompt, Efficient and accurate processing of merchandise, customer order selection and delivery through the Distribution Network

Coordinate and communicate changes and updates in process and procedures

Work with other departments and divisions to resolve problems and ensure efficient service

Manage direct reports, systems, and projects to achieve unit goals per Kohl’s policies and procedures

Prepare and analyze unit plans and reporting

Provide leadership by exhibiting influence and expertise, driving results

Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications

Develop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans

Additional tasks may be assigned

Required Bachelor's or advanced degree

Multiple years of related experience including direct supervision experience in distribution, production/operations management, warehouse management or related field

Strong interpersonal skills

Working knowledge of automated distribution/warehouse management systems, Windows and Microsoft Office

Flexibility in hours to support multi-shift operation

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