Head of Operations & Business Management

Excellent Crawford Benefits That Empower Financial, Physical, And Mental Wellness

Role Overview Under the general direction of Managing Director, operates, improves, and effectively manages a unit responsible for selling and delivering specified services.

Operations Manager

Benefits Generous Employee Referral Bonus Program

Responsibilities Provides direction and supervision to Team Managers.

Assists Managing Director in development of sales plan and connects local sales efforts with national and regional sales plans.

Recruits, selects, orients, hires, coaches, counsels, disciplines, and evaluates the performance of service hub employees.

Encourages and monitors compliance with continuing professional education of service center personnel.

Insures personnel records of employees are maintained in accordance with corporate policies.

Maintains product quality through compliance with service standards and client instructions.

Completes file re-inspections and audits as requested.

Monitors and improves efficiency of unit operations.

Assists Managing Director in establishing business plan and budget for unit.

Ensures timely closing and billing of files.

Monitors both billed and unbilled inventory to meet business unit DSO (Days Sales Outstanding) objectives.

Upholds the Crawford Code of Business Conduct at all times.

Participates in special projects or performs duties in other areas as requested.

Previous experience delivering the services and/or supervising the delivery of services offered by the branch office; previous management experience required.

Ability to effectively manage, supervise, and develop employees.

Thorough knowledge of services being delivered by branch office.

Personal computer skills.

Position must be based in the same location as the AVP Managing Director.

Appropriate compliment of management and staff.

A willingness to relocate.

Must complete continuing education requirements as outlined by Crawford Educational Services and jurisdiction of branch office.

Depending on case load you may be required to work beyond normal business hours when necessary.

Travel may be required during/outside of normal business hours when necessary.

Because a claim is more than a number - it’s a person, a child, a friend. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

Our industry-leading team pioneers new solutions for the industries and customers we serve. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

Primary Benefits Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.

Medical, Dental and Vision Plans

HSA, HRA, and FSA Accounts

Paid Holidays, Vacation and Sick Leave

401(k) Retirement Plan

Other Benefits Virtual Physical Therapy

The above information highlights some of the benefits currently available to eligible full-time employees.

Training programs that promote continuous learning and career progression while enhancing job performance.

Sustainability programs that give back to the communities in which we live and work.

A culture of respect, collaboration, entrepreneurial spirit and inclusion.