Support Officers

Support Associate II

CGI Federal is looking for experienced Support Associates to support the Connecticut Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

Operate various equipment for high-speed scanning, mail out, and metering of mail.

• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:

o Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;

o Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.

• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Assist with Acceptance Agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Three years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; and calculating and posting charges to departmental accounts
• Two years of experience utilizing a variety of office software, specifically Microsoft Office
• Ability to work in one place and traverse the office on a continuing basis
• Ability to successfully complete the CGI Background Investigation to include: additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment
• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.
• This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.

Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.

Hourly Rate: $20.85/hour

*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. experience and training; CGI Federals benefits are offered to eligible professionals on their first day of employment to include:

Additional benefits determined by your Service Contract Act:

Paid Federal Holidays

Life at CGI is rooted in ownership, teamwork, respect and belonging. That’s why we call ourselves CGI Partners rather than employees. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. please email the CGI U.Employment Compliance mailbox at View email address on clients.njoyn.com . Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.