Head of Programme Management

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Program Director

Full time Senior Management Gouverneur Place, Bronx - NYC, Bronx, NY, US

SUPPORTIVE HOUSING SERVICES

REPORTS TO : DIRECTOR – SUPPORTIVE HOUSING SERVICES

The Coordinator will oversee the day to day operation of services at Gouverneur Apartment Building which consists of 63 low income units, that include 50 units for previously homeless individuals with severe mental illness. The Coordinator will need to work collaboratively with other on‑site staff from other departments to facilitate effective methods of problem solving and the alignment of strategies.

Coordinates with the Facilities and Security staff to ensure all apartments operate safely, comfortably, in compliance with state and county regulations and policies.

Meets regularly with Property Management regarding leases, rent calculations, etc.

Meets with the service staff, security staff, and property management staff and clients to ensure quality assurance of services and compliance.

Screens referrals and reviews supporting documentation for all supportive housing potential clients.

Manages intake and develops a comprehensive assessment for all new participants.

Develops systems to guarantee the quality and efficiency of casework services.

Ensures that all assessments, service plans and interactions with the clients are appropriately documented.

Reviews all required case management documentation and any data collection tool in use.

Responsible for the supervision of service staff. Observes program participants and staff interactions and incorporates observations and feedback into supervision sessions with staff.

Identifies potential areas for growth in case management staff and provides coaching and training to the staff as needed to improve on potential areas.

Provides on‑going staff education and counseling regarding clear, concise and professional interventions consistent with the Agency’s policies and procedures and evidence‑based practices.

Responsible for building collaboration and networking with community service providers.

Responsible for maintaining and updating all data information systems required for this project.

Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability, with strong spelling, grammatical and punctuation skills, and strong oral communication skills. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred. Advanced knowledge of MS Word, Excel, PowerPoint and database management skills. Must have own car and valid NYS driver’s license required.

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard‑working professionals that are fully committed to our mission – Building Communities. We believe that the people and the communities that we have the privilege to serve deserve our very best every day.