Head of Administration Department

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy to shop environment, ensuring proper merchandise presentation, and executing company operational processes.

Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.

Immediately corrects or reports any unsafe conditions or practices to Store Leadership.

Responsible for the security of building including entrance/exit control, Electronic Article Surveillance (EAS) device daily function check, Cash Office security, armored carrier pick-ups and register area.

Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.

Customer Service

Treats all Customers, Associates, and other leaders with respect.

Personal and Store Brand

Represents and supports the Company brand at all times.

General Merchandising

Responsible for receiving merchandise truck when needed.

Processes all merchandise with a sense of urgency.

Responsible for receipt of all non‑merchandise inbound deliveries (i.e., Helps deliver and place merchandise on sales floor when all merchandise is processed.

Responsible for ensuring any back‑stock is secured and processed to Company policy.

Responsible for merchandising of department including the back stock.

Ensures compliance to the monthly presentation guidelines in assigned area.

Responsible for floor moves and signing including promotional signing as needed.

Loss Prevention

Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

Demonstrates integrity and honesty in all interactions with Associates and Customers.

Safeguards confidential information, cash and credit card information and merchandise.

Conducts "Code 50" package inspections. Front End Supervision and Operations

Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working.

Ensures Associates are executing to Company standards at the Front End.

Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time trains and coach Associates on cash registers, shortage control policies and other Frontend procedures.

Ensures all equipment is working properly.

Maintains proper supplies and recovery for the Frontend area.

Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Ensures all Fitting Room garment tags are audited and accounted for to Company policy.

Ensures go‑back compliance throughout the day.

All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

Administrative Duties as Assigned by Store Manager

Ensures Cash pulls and bank deposits are conducted to Company policy.

Responsible for Front End control when needed.

Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.

Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.

Fluency in English.

Prior Customer Service and supervisory experience preferred.

Familiarity with point‑of‑sale equipment and applications.

Ability to work evenings and weekends.

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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