Referral Management Manager

HAVENWYCK HOSPITAL (a UHS facility) - A Joint Commission-accredited and licensed psychiatric hospital overlooking Lake Galloway in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents and adults.

The incumbent is responsible for supervising the Assessment & Referral and Admitting department staff in coordination with the Director and in the absence of the Director. This position contributes in management activities and meetings to assist with the implementation and upholding of the organization’s policies and procedures. He or she is also responsible for completing initial pre‑authorizations reviews with insurances or the appropriate Community Mental Health as needed. The position will provide assistance with scheduling staff and all duties in Assessment & Referral and Admitting Departments.

Supervises the Assessment & Referral and Admitting department employees in their daily activities in the director’s absence.

Provides feedback to the director for the Assessment & Referral and Admitting staff performance evaluations completed annually.

Obtains pre‑certification as needed for patients being admitted into the hospital for care.

Works in partnership with UM team on issues with new admissions, missing authorizations and/or delays in securing authorizations, as needed.

Provides consultation to intake and admitting staff regarding referral information and screenings.

Provides information to patients and referral sources regarding treatment programs, insurance information and admission procedures.

Provides follow up to referral sources and patients awaiting admission.

Performs phone screening evaluations to determine appropriateness of admission to the hospital, in consultation with the staff psychiatrist or Medical Director.

Provides referral assistance for patients assessed as being inappropriate for admission.

Maintains accurate census board and reports for senior management.

Participates in marketing projects as necessary.

Facilitates increased community relations with referral sources, patients and families.

Excellent Medical, Dental, Vision and Prescription Drug Plan

401(K) with company match and discounted stock plan

Free Basic Life Insurance

Tuition Reimbursement

Bachelor’s degree in Nursing or Master’s degree in Social Work is required.

Management experience preferred.

Work experience in a hospital setting preferred.

Current License in the State of Michigan as a Fully Licensed Social Worker (LMSW), Licensed Marriage & Family Therapist (LMFT), Licensed Professional Counselor (LPC) or Registered Nurse (RN) required.

UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.