Head of Property and Facilities

Mandarin Oriental Residences New York Fifth Avenue is looking for a facilities Manager to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Residences New York Fifth Avenue, located at 685 Fifth Avenue, built in 1926 and located on 54th Street at the center of New York City’s premier Fifth Avenue retail shopping corridor. The site is a short walking distance from Central Park and world-famous landmarks such as Rockefeller Center, the Museum of Modern Art and St. Patrick’s cathedral. Featuring 65 bespoke apartments, residents enjoy a luxurious way of life with exquisite interiors, a rooftop pool, fitness and wellness center, and lounge.

About The Job Based at Mandarin Oriental Residences, New York Fifth Avenue, the Facilities Manager is responsible for the overall residence engineering staff and functions, including the day‑to‑day operations of the mechanical and electrical plant and distribution, plumbing, elevator functions, fire, life, health and safety systems, staff performance, and asset management. In addition, responsibilities may include oversight of all building shared areas, systems as well as all mechanical equipment dedicated to the residences and the shared common areas of the property. The role also includes managing all facilities‑related functions for the 685 Fifth Avenue Master Association related to the Residential building.

The Facilities Manager reports to the Director of Residences.

As Facilities Manager, you will be responsible for the following duties: Establish and implement the Safe and Sound procedures such as life safety manual, business continuity plan, safety, emergency, and standard operating procedures based on MOHG guidelines.

Lead and maintain a targeted score of over 90% of the annual FLHSS audit

Participate in development and implementation of engineering building systems and maintenance budget including energy cost and consumption and Capex.

Oversee and manage the Energy consumptions relating to electricity, steam, and gas for the Residential section ensuring that monthly consumptions are recorded and monitored diligently.

Participate in the Master Association weekly calls to stay on top of all local law ordinances and compliances.

Oversee engineering candidate selection and staffing.

Oversee total asset maintenance management based on MOHG guidelines.

Oversee staff performance of engineering department.

Develop and implement the Preventive and Corrective Maintenance programs based on MOHG guidelines.

Manage all contracts and contractors related to Maintenance programs such as the pool, mechanical, electrical and plumbing for the residential building.

Establish and manage the annual CAPEX plan and budget for all engineering aspects.

Oversee the strategic direction of general projects related to the enhancement of the residence. The project management covers the areas of planning, administration, implementation, and evaluation of financial results of project.

Oversee the local law projects for the year and future years to ensure plans and permits are in place and the execution of the projects have minimal disturbance to all residents.

Training and demonstration on various systems such as key system for rooms, A/V equipment, lighting system, and temperature control system etc.

Active involvement and Management of Fire, Life, Health, Safety and Security with MOHG Audit requirements to include weekly fire drills, weekly FLHSS meetings and periodic inspections and documentation of findings, results and reporting.

Daily walkthrough of all Residential floors, Mechanical rooms and Amenity areas.

Active participation in the weekly calls with the Master Association in relation with engineering related functions and obtaining copies and reports of all shared equipment to ensure compliance with FLHSS.

Manage relationship with Residents related to engineering issues inside their units and assisting them to obtain quotes should they need assistance with third party vendors.

Manage the scheduling of HVAC vendors doing the HVAC maintenance inside the Residential units, mechanical rooms and common areas.

Attend to all emergency related issues impacting the residential building.

Responsible for all Incident reports relating to engineering issues within the residential building and engineering staff incidents.

Participate in the Sustainability efforts of the Residences.

Assist in covering operations in the absence of the Director of Residences.

Responsible to maintain a calendar displaying the matrix of all building related permits and licenses to ensure this does not lapse and renewals are in place.

Telecommunication system upgrades or enhancements.

Annual maintenance of the contingency systems that support IT&T equipment and systems.

Annual testing and conformance of emergency power systems based on MOHG guidelines.

Managing IT related functions for all Residential units such as Creston, Salto and Wi-Fi connectivity.

Training and demonstration on various systems such as key system for rooms, A/V equipment, lighting system, and temperature control system etc.

Understand and manage relationships with CMS and CEM support to maintain the residential IT system.

Assist Director of Residences with the residences overall financial performance, the annual budget process, The energy cost and consumption, Engineering contractors’ selection and documentation, reviewing all Engineering related contracts and execution.

The above is not an all‑inclusive list of job duties and responsibilities. Mandarin Oriental Residences, New York Fifth Avenue, reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice. As Facilities Manager, We Expect From You A minimum of 4 years in engineering studies such as Mechanical, Electrical, Plumbing, Environmental etc.

A minimum of 5 -10 years in engineering management.

A minimum of 5 -10 years in development and managing of a luxury property.

Must possess excellent knowledge of major building systems.

Must possess excellent knowledge of pool management.

Must possess excellent knowledge of energy management.

Must possess ability to conduct training of basic engineering systems.

Must possess ability to coordinate with multiple tasks.

Must possess ability to develop a financial budget.

Must have good Third-party vendor contacts to assist with MEP and Appliance repairs.

Excellent written and verbal skills.

Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow, continuously.

MO stay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MO stay program offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary And Benefits Salary $90,000 - $93,000

10% Bonus

A competitive benefits package, including health, dental and vision,

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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