Head of Programme Management

Manages administrative operations for a defined graduate program. Coordinates student services, program logistics, and compliance with academic policies and timelines to support effective program delivery.
The Program Manager manages administrative operations, including admissions, onboarding, communications, and activities for the Department of Medical Ethics and Health Policy's Online Educational Initiatives. This includes the Master of Health Care Innovation (MHCI)—a high-touch, cohort-based online degree—and related graduate programs. They coordinate compliance with academic policies and timelines to support effective program delivery.
Reporting to and working closely with the MHCI Associate Program Director, the Program Manager works in a sustainable, high-quality way to 1) manage admissions and onboarding processes and 2) support students' academic success and program operations.
The Program Manager leads administrative admissions processes for the MHCI and related programs. This entails collecting and tracking application materials across multiple application deadlines throughout the year; effective, timely, and clear communication (verbal and written) with applicants, references, and the Admissions Committee; shepherding and troubleshooting processes through the admissions software; and managing and supporting alumni interviewers.
The position also manages program communications, such as student and alumni newsletters, special announcements, and course info for partner programs. They maintain internal (Canvas) and external (Drupal) websites and they support co-curricular activities for students and alumni. Students in MEHP Online programs are working professionals across diverse roles and organizations who are passionate about improving health care.
The Program Manager supports these students as they enroll in the program, register for courses, and seek help with administrative issues regarding email accounts, billing, and more. The successful candidate will have experience managing complex, multi-step processes with software systems, volunteers, and committees; and can clearly communicate and empathetically interact with a varied population of adult learners, whether by phone, video calls, or email.
Applications without a cover letter will not be reviewed. In your cover letter, briefly describe a professional situation where you helped somebody resolve a problem. Bachelor of Science, Bachelor of Arts, and 2 to 3 years of experience or equivalent combination of education and experience is required.

Clear written and verbal communication, comfort with making and answering phone calls, email, and messages
Creative problem-solving
Excellent customer service skills
This position is eligible for a hybrid work arrangement.
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.
Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.