Full Time Head of Housekeeping

Housing: Affordable on-mountain employee housing available for rent. This is a Full time, Year round position. Schedule: May require working early mornings, evenings, weekends, and holidays.

401k plan available to any employee over the age of 18

50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)

Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

Job Responsibilities Prepare and manage monthly, weekly, and daily housekeeping forecasts to ensure proper staffing levels and operational efficiency.

Administer and enforce Lost & Found procedures, ensuring all items are documented, secured, and returned in accordance with company policies.

Develop, manage, and maintain annual housekeeping budgets while ensuring cost-effective operations and expense control.

Plan, implement, and continuously improve housekeeping strategies, standards, and operational procedures.

Conduct routine quality control inspections of guest rooms, public areas, corridors, linen closets, common washrooms, and service areas to ensure cleanliness, functionality, presentation, and compliance with resort standards.

Identify, document, and report property damage, maintenance deficiencies, safety concerns, and housekeeping-related issues.

Monitor inventory levels and oversee the purchasing, usage, and consumption of housekeeping supplies, linens, amenities, equipment, and chemicals.

Recruit, interview, hire, onboard, and train housekeeping team members

Develop, implement, and oversee departmental training programs, quality standards, company policies, and operational procedures.

Provide ongoing coaching, performance management, and formal performance evaluations to ensure employee growth and accountability.

Promote and maintain a guest/owner-focused culture that consistently delivers exceptional service and exceeds guest expectations.

Ensure housekeeping operations support the resort's quality, cleanliness, safety, and service standards at all times.

Collaborate effectively with Front Desk, Maintenance, and Homeowner Services teams to deliver seamless service and operational excellence.

Analyze departmental performance metrics (KPIs) and implement corrective action plans to drive continuous improvement in service, quality, and efficiency.

Serve as a role model for professionalism, accountability, safety, and guest service excellence.

Demonstrate initiative, sound judgment, strong decision-making abilities, and the capacity to work independently while managing multiple priorities.

Education High School Diploma or GED

Preferred Experience 3-5 years of progressive housekeeping experience in a hotel, resort or hospitality environment.

3+ years of management experience.

Knowledge of housekeeping operations, budgeting, cost management, quality assurance, and guest experience.

Experience recruiting, training, coaching and evaluating employees.

Skilled at leadership, workforce planning, scheduling, communication, problem solving, conflict resolution and time-management.

Snowshoe, when you first hear the name, instinctually everyone's thoughts immediately settle on winter sports. While it's true that in 1974 Snowshoe Mountain nestled its roots in West Virginia's Cheat Mountain range as a small ski town, we've grown into quite the outdoor adventure mecca. With 11,000 acres of explorable terrain, a legendary bike park, three unique ski areas, and activities like paddle boarding, RZR tours, snowmobiling, snowtubing, music festivals and international competitive events;