Administrative Professional (part-time or full-time)

Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Department: Criminal Justice Training Commission
Salary Information: The high end of the salary range, Step M is typically a longevity step

The Washington State Criminal Justice Training Commission (WSCJTC) is seeking a customer-service-focused administrative professional to join our Certification Bureau. This is an excellent opportunity for an experienced administrative professional who enjoys supporting leaders, developing staff, building strong working relationships, and contributing to work that serves both the agency and the public.
The Certification Bureau consists of two divisions: Operations and Investigations. The Operations Division is responsible for granting, denying, suspending, or revoking certification of peace officers and corrections officers. The Investigations Division provides comprehensive and timely investigations of complaints where necessary, to ensure adherence to law and agency policy, strengthen the integrity and accountability of peace and corrections officers, and maintain public trust and confidence in the criminal justice system in this state. As the Administrative Assistant 4, you will provide administrative support to the Operations and Investigations Division Managers while supervising administrative staff within the Operations Division. In this role, you will help coordinate day-to-day administrative operations, support effective and responsive business processes, and provide leadership, guidance, and mentorship to staff.
We are looking for someone who brings a strong commitment to customer service, communicates clearly and professionally both verbally and in writing, and builds positive working relationships with a wide range of internal and external partners. The ideal candidate will also be an organized and dependable leader who enjoys mentoring staff, improving administrative processes, balancing competing priorities, and helping a team succeed. If you are an experienced administrative professional who values collaboration, service, and developing others, we encourage you to apply!
Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.
WSCJTC offers outstanding benefits, choice of state retirement programs including a defined benefit pension plan, advancement opportunities, and flexible/compressed work schedules.
Communicate with Division Managers to determine the needs of their program, then delegate work to the administrative staff to ensure timely and consistent completion.
Make recommendations for process improvements and streamlining duties
Ensure administrative staff are properly trained regarding WSCTJC and certification policies, state law governing certification standards necessary to perform their job duties, and skills and competencies necessary to perform their job duties.
Evaluate performance, have crucial conversations, and as needed, update position descriptions and make staffing decisions.
Schedule calendar appointments, meetings, track projects, and draft/edit correspondence on behalf of the Division Managers.
Notify stakeholders, officers, and complainants of administrative closures.
Provide administrative support to Certification Bureau staff as requested. This includes vacation coverage for other administrative staff.
Four (4) years of administrative experience, including responsibilities such as composing business communications, coordinating office operations, establishing office procedures, making business travel arrangements, managing records, preparing reports, processing financial information, managing supervisors' calendars/schedules, or tracking legislation.
One (1) year of this experience must be in a government office environment.
An understanding/knowledge of current law enforcement and social justice climate.
Attention to detail with strong writing and speaking skills. This includes demonstrated knowledge of proper English grammar, punctuation, correspondence, formatting, and proofreading as directed.
Outstanding customer-oriented interpersonal skills.
Ability to effectively use a personal computer and applicable software (Microsoft Office Suite, which includes Outlook, Word, Excel, PowerPoint, Publisher, as well as Adobe) to successfully perform the position's essential functions.
Bachelor's Degree with emphasis on criminal justice, paralegal studies, communication or political science.
Knowledge of current underserved communities and local cultures.
Previous administrative experience within state or local government agencies.
Maintain highest standard of personal, professional, and ethical conduct and support the state's goals for workforce diversity.
Ability to lift up to 20lbs on occasion to include use of hand truck and other potential supply carts with ability to bend, crouch, and reach.
Ability to travel as necessary.
This job has a confidential stipulation and requires the person to maintain the highest levels of confidentiality due to the sensitive nature of cases handled by WSCJTC.

Applications for this recruitment will be accepted electronically through NEOGov. Please attach the following to your online application:
A minimum of three (3) professional references who can attest to your work performance, technical skills, knowledge base, and job-related competencies.
We are looking for evidence in your application materials that you have the experience, skills, and abilities indicated in this job posting. Carefully review your application before submitting. The initial screening will be solely based on the contents and completeness of the application materials submitted.
Applications from this job posting may be used for up to 60 days to fill future vacancies.
Veteran's Preference
Applicants who meet the required qualifications for the position and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click
Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed recruiter. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Family and Medical Leave Act (FMLA)
Please visit the State HR Website for more detailed information regarding benefits.
How many years of administrative experience do you have that includes responsibilities such as composing business communications, coordinating office operations, establishing office procedures, making business travel arrangements, managing records, preparing reports, processing financial information, managing supervisors' calendars/schedules, or tracking legislation?In response to the question above, provide details about this work experience (and/or education). Please provide a summary - DO NOT copy and paste from your application.
High School Diploma/GED
Bachelor's degree
How many years of administrative experience do you have working in a government office environment?
In response to the question above, please explain your experience working in a government office environment. Select the applications in which you have an intermediate to advanced skill level, generally attained through a minimum of 3-5 years of experience (check all that apply).
Adobe
Excel
SharePoint

Choose the answer which most closely describes your customer service experience (check all that apply).
I have no experience providing customer service to the general public, but I am a people- person and am willing to learn.
I have work experience providing products or services to the general public in person.
I have work experience providing customer service to the general public in person an/or over the phone.
I have work experience providing customer service where I have interpreted and/or explained policy, RCWs or WACs as part of that service.

In the space below, describe your expert level interpersonal skills including written and oral communication and building, developing, and maintaining effective relationships with customers and co-workers.