Architect, Planning and Analysis

We are looking for an Architect who specializes in Records Management System (RMS) products and workflows to join our Product Architecture team. This is a highly customer-facing, delivery-oriented role responsible for overseeing configuration, implementation, and business process analysis across public safety agencies. You will operate in a consultative and technical capacity, supporting the full lifecycle of RMS delivery, from solution design and application setup through training, launch, and adoption. This position requires at least 50% travel.

Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support

• Possess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms
• Translate customer business requirements into scalable technical configurations and user workflows
• Oversee RMS implementation across workstreams, including integrations and hardware components
• Establish and standardize best practices for RMS delivery across customers
• Facilitate customer workshops to gather requirements, validate workflows, and drive alignment
• Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences
• Guide change management efforts to ensure successful product adoption and long-term customer success
• Identify risks, surface issues, and communicate project status effectively to internal and external stakeholders
• Gather customer feedback and partner with Product teams to inform roadmap priorities
• Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes

You have technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling

You are comfortable translating business requirements into technical solutions and system configurations

You have hands-on experience delivering software implementations from setup through launch

You are familiar with Agile and/or Waterfall project management methodologies

You have led or supported customer-facing implementations, including application setup, configuration, and go-live support

You have experience designing and delivering structured training programs for diverse audiences

You can tailor training content to both technical and non-technical users

You are confident presenting in front of large groups and can deliver clear, engaging, and polished content

You are skilled at fielding questions in real time and adapting to audience needs

You can navigate challenging customer dynamics, including resistance to change and competing stakeholder priorities

You demonstrate strong interpersonal skills and emotional intelligence

You are hands-on and willing to engage deeply in both planning and execution

You are highly organized and focus on preparation for internal and customer-facing activities

You are proficient in tools such as PowerPoint, Excel, and Microsoft Suite

Attentive and Active Listener – You listen with empathy and ask thoughtful questions to understand customer needs

• Team-Oriented – You prioritize team and customer success over individual recognition
• Comfortable with Uncertainty – You can navigate ambiguity and help guide customers through change