Head of Operations & Business Management

Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. We're hiring a GTM Operations Manager, an experienced individual contributor role with end-to-end ownership at the center of Iru's revenue engine. GTM Operations is the revenue operations (RevOps) function at Iru: the systems, data, and processes that keep our go-to-market motion accurate, predictive, and built to scale across a global GTM organization spanning NAMER, EMEA, and APAC.

Iru runs quotas, comp plans, and commissions in-house, and GTM Operations runs the operating layer behind them and the rest of the revenue motion: commissions cycles, ARR reconciliation, pipeline, routing, books and territories, and forecast support across Sales, Sales Development, Customer Success, Channel, Solutions Engineering, Marketing, and MSP. Day one, you'll take outright ownership of two or three of these processes, expand your scope as you establish them, and focus deepest where your strengths and the business's priorities align.

You'll report to the leader of our GTM Operations team and work directly with GTM Leaders and Finance. If you're an operator who takes a process from intake to output and sweats accuracy because payroll depends on it, we'd love to talk.

Enforce pipeline compliance (stage hygiene, required fields, close dates) and maintain the views and roll-ups behind the weekly forecast cadence

Operate lead and deal routing in HubSpot and resolve routing, ownership, and attribution disputes quickly and in writing

Manage books and territories: CS book rebalancing, AE account swaps and limits, segment assignments, and territory planning support with Strategy & Analytics

Run rep lifecycle operations across the GTM stack (HubSpot, DealHub, Gong, Orum, Apollo) as reps join, move, or depart

Run the monthly commissions cycle, from field review and flag resolution through the validated payout file Finance approves and runs payroll on

Own monthly ARR reconciliation across HubSpot, Stripe, and Hex, resolving discrepancies before they reach leadership

Maintain HubSpot data integrity by preventing duplication and bad data

Triage operational requests from the field, fix root causes rather than symptoms and partner with GTM Engineering to automate whatever recurs

Own maintenance of AE/CSM/SDR/SE and the corresponding manager dashboards in HubSpot, incorporating new fields, views, and stakeholder requests as needs evolve

Partner with Enablement to build repeatable training on our systems and tooling rather than one-off sessions

Document the processes you run in Notion so nothing depends on any one person

4+ years (typically 4 to 7) in Revenue Operations, GTM Operations, or Sales/CS Operations at a B2B SaaS company

You've owned recurring processes like forecasting, commissions, ARR reconciliation, or pipeline hygiene end to end, from intake to output, against deadlines that don't move

Strong CRM operations fluency, HubSpot strongly preferred: you know objects, properties, workflows, routing, and reporting well enough to diagnose issues, make low-risk changes yourself, and spec complex builds for GTM Engineering

Strong analytical skills: comfortable reconciling data across systems and turning it into a clear answer

Discretion with compensation and other sensitive data

Clear, direct communication: credible with senior GTM leaders on your own, and you elevate exceptions and risks early rather than sitting on them

Commissions tooling, BI (Hex, Looker, or Mode), SQL, Stripe, or GTM Engineering exposure

Hybrid work environment (3 days in office per week)

100% individual and dependent medical + dental + vision coverage

Equity for full-time employees

In-office lunch stipend provided

Paid Family and Medical Leave

If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. #