Client Service & Marketing - Head of Marketing

Market Director - TN, Memphis South Market page is loaded## Market Director - TN, Memphis South Marketlocations: Remotetime type: Full timeposted on: Posted Todayjob requisition id: JR102035## **Key Responsibilities**### **Market Leadership & Operations Oversight*** Lead overall operations for 12–20 express carwash sites, ensuring consistent execution across the market.* Set expectations, monitor results, and drive performance improvements through strong leadership and accountability.* Ensure all locations follow company operating procedures, safety guidelines, and customer service standards.* Directly manage a set of sites within their market and lead operations for the entire market.### **Review financial results regularly and lead action plans to drive sales, manage costs, and improve margins.* Support membership growth and local marketing initiatives that drive top‐line performance.### **People Leadership*** Lead and develop a team of Site Managers, Market Managers and Maintenance Leaders, Market Trainers across the market.* Recruit, train, and coach leaders, ensuring strong bench strength for future growth.* Create a positive, safe, and productive culture focused on teamwork, accountability, and great service.### **Maintenance & Asset Reliability*** Oversee maintenance performance and ensure all wash equipment is operating safely and efficiently.* Partner with maintenance teams to plan repairs, schedule preventative maintenance, and reduce downtime.* Ensure all sites uphold company standards for equipment care, chemical usage, and facility conditions.### **Customer Experience*** Ensure all locations deliver fast, friendly, and consistent customer service.* Support sites in resolving customer concerns professionally and in a timely manner.* Monitor quality levels to ensure every wash meets or exceeds company standards.### **Operational Standards & Compliance*** Conduct regular market tours to review operations, cleanliness, safety, and team performance.* Ensure compliance with safety rules, environmental standards, equipment handling, and chemical management.* Identify issues quickly and support sites in resolving problems before they impact customers or operations.### **Performance Management & Reporting*** Review key performance indicators (KPIs) regularly and drive accountability for results at each site.* Provide clear, direct feedback to managers and teams to support continuous improvement.* Prepare and present market performance updates to regional or corporate leadership.## **Decision Making*** **Owns:** Market‐level operational decisions, P&L management, staffing strategy, maintenance performance and leadership decisions.* **Influences:** Capital planning, pricing adjustments, and strategic operational initiatives.* **Escalates:** Major capital needs, long‐term closures, or issues with significant operational risk.## **Qualifications*** 5+ years of multi‐unit leadership experience in carwash, retail, service, or similar field‐operations environments.* Demonstrated success managing P&Ls and driving financial performance.* Strong leadership, communication, and coaching skills at scale.* Ability to travel daily across multiple locations.* Experience working with mechanical, industrial, or equipment‐based operations preferred.## **Physical Requirements*** Ability to stand for extended periods and walk sites daily.* Ability to lift 25–50 pounds if needed during site visits.* Ability to work outdoors year‐round, including in varying weather conditions.## **Work Schedule*** Full‐time leadership role with travel across assigned market.* Requires a flexible schedule including some weekends or evenings based on business needs.*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*We share the responsibility for creating the best experience for our customers, team members, and facilities. **