Bilingual Front Desk Receptionist - Full-Time

Full-time Medical Front Desk Receptionist at Summit Surgery Center Make a Difference Daily: Join AICA Orthopedics and Be the Welcoming Face of Exceptional Patient Care.

Are you a highly motivated and compassionate individual with a passion for patient care? At AICA Orthopedics & Spine, we're more than just a clinic we're a team dedicated to providing exceptional, personalized care to patients recovering from car accidents and other injuries.

For 25 years, AICA has been a leader in orthopedic care, with 18 clinics and a world class state of the art surgery center in Buckhead Atlanta. We're looking for talented career focused professionals to join our front desk team, a vital part of our success and often the first step in a rewarding career path at AICA!

We offer structured career paths, with many of our practice leaders starting their journey right at the front desk. Continuous learning is encouraged through ongoing training in areas like EMR systems, insurance procedures, patient communication best practices, and more. A supportive mentorship program will help you develop your skills and advance your career within our growing organization.

A Day in the Life of an AICA Front Desk Receptionist:

A typical day might include greeting patients with a warm smile, scheduling appointments, verifying insurance, answering phones, managing patient flow, and collaborating with our medical team. Greet patients, schedule appointments, answer phone calls, manage patient flow, and provide exceptional customer service, creating a welcoming and supportive environment.

Insurance Verification & Billing: Verify insurance coverage, collect co-pays and deductibles, process billing information accurately, and handle insurance-related inquiries with professionalism.

Medical Records Management: Maintain accurate and up-to-date patient records, ensuring confidentiality and strict compliance with HIPAA regulations.

Inter-office Communication: Coordinate with other AICA locations, departments, and providers to ensure seamless and comprehensive patient care across our network.

Office Operations: Assist with general office duties, maintaining a clean, organized, and welcoming work environment for both patients and staff.

2+ years of medical front desk experience (retail/general office experience does not qualify).

Proven problem-solving abilities in medical settings, demonstrating quick thinking and effective decision-making.

Bilingual in English and Spanish

Experience with Personal Injury and orthopedic patient populations is a huge plus.

Compensation & Benefits: Competitive salary commensurate with experience, plus a comprehensive benefits package including medical, dental, vision, life insurance and performance bonuses.

Structured advancement opportunities, regular performance reviews, ongoing skills training, and a dedicated mentorship program to support your professional growth within AICA.

We are an equal opportunity employer and value diversity in our organization.