Head of Food Services

Purpose of Position: Supervises Food and Beverage personnel in assigned food venue or area. Assist management to ensure guest service needs are identified and deploys resources for excellent guest service. Supervise Blue Oak Bar Services.
Job Responsibilities and Duties: Ensure that Food and Beverage services are in accordance with direction given by the Beverage Services Manager, Casino Service Standards and performance objectives, including cleanliness and appearance of assigned restaurant area(s).
Assist Restaurant Services Manager in monitoring training of all personnel including sequence of service, ServSafe and guest service standards. Make tools available to team members so they can effectively perform the necessary job duties.
Ensures that Casino, Food and Beverage operational Policies, Procedures, and regulations are followed.
Responsible to be visible in the outlets and on the beverage/Casino floor thorough out the shift.
Assist the Beverage Services Manager in providing work and break schedules and Team Member evaluations.
Assist with progression of Team Member career development plans through mentoring and coaching.
Meet with guests to resolve concerns in accordance with guest service standards and procedures.
Excellent leadership, interpersonal skills, communication (verbal and written), and decision-making skills required.
Must be able to work Nights, Weekends and Holidays
Additional Responsibilities: Perform other duties as assigned.
Education/Experience: High school diploma or equivalent is required, unless otherwise waived by Human Resources Management.
Two(2) years of supervisory or management experience in Bar services required.
Three (3) years of cash-handling and guest service experience required.

#J-18808-Ljbffr Table Mountain Casino Inc.