HR Generalist - Customer Care

Job Description We are opening a new location in Lansdale, Pennsylvania, and are seeking an HR Generalist to help build our local team and establish effective day-to-day HR operations. We value integrity, care for others, collaboration, and continuous learning.

As our first HR hire for the Lansdale location, your initial focus will be recruiting and onboarding employees while helping establish practical HR processes. S. and international teams to support staffing needs, employee communication, and a positive workplace culture.

This role is well suited to someone who enjoys hands-on work, takes initiative, and is comfortable building processes in a growing business.

Partner with management to identify hiring priorities and develop job descriptions.

Manage recruitment activities, including job postings, candidate sourcing, resume screening, interviews, and offer coordination.

Maintain candidate records and provide timely, professional communication throughout the hiring process.

Help develop and maintain employee policies, an employee handbook, and consistent HR procedures.

Maintain accurate, confidential personnel records and track attendance and time-off requests.

Serve as a point of contact for employee questions and help address workplace concerns fairly and professionally.

Support performance reviews, training coordination, and employee development.

Help management maintain compliance with applicable employment requirements and coordinate with outside advisors when needed.

S. and international colleagues to support the launch and ongoing staffing of the Lansdale location.

At least 3 years of professional work experience, including at least 1 year of relevant human resources experience.

S. employment practices and HR recordkeeping requirements.

Strong written and verbal communication skills in English.

Sound judgment when handling confidential information and employee concerns.

Proficiency with Microsoft Office or Google Workspace and familiarity with recruiting platforms or HR systems.

Ability to work on-site in Lansdale, Pennsylvania.

Experience supporting a new office, growing company, or small business.

Experience recruiting for e-commerce, marketing, customer service, operations, or warehouse positions.

Experience collaborating with international teams.

Mandarin Chinese proficiency is a plus for communication with colleagues in China, but is not required.

SHRM-CP, PHR, or a similar HR certification.

Play a key role in building a new location and shaping its employee experience.

Work directly with management and contribute to hiring and HR decisions.

Collaborate with an established business serving domestic and international markets.

Please submit your resume and a brief introduction describing your recruiting and HR experience, including any experience supporting a growing team or establishing HR processes.

S. based supplier of heating and heat transfer equipment serving residential, commercial, and industrial customers. Our products include heat exchangers, radiators, circulation pumps, radiant heating manifolds, valves, and related accessories. Through online and offline sales channels, we combine global sourcing, fast and reliable U.S. fulfillment, and dedicated customer support.

S. based supplier of heating and heat transfer equipment serving residential, commercial, and industrial customers. Our products include heat exchangers, radiators, circulation pumps, radiant heating manifolds, valves, and related accessories. Through online and offline sales channels, we combine global sourcing, fast and reliable U.S. fulfillment, and dedicated customer support.