Administrative professional - education

Administrative Assistant I - 76002381
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.
Our Benefits include Paid Parental Leave Annual and Sick Leave Package Nine Paid Holidays State Health and Life Insurance Educational Benefits Contributory Retirement Plan
To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.
This position provides administrative support to the Bureau of Administrative Reviews (BAR), within the Office of General Counsel. The Bureau of Administrative Reviews conducts administrative review hearings for driver license reinstatements. This position provides excellent customer service to internal and external stakeholders and performs the day-to-day administrative tasks of the office to maintain efficient operations.
Duties and responsibilities include:

Communicating with customers, employees, and other individuals to answer questions, identify needs, and explain processes.
Answering telephones, directing calls, and taking messages.
Collecting and reviewing documentation to prepare packets for hearings.
Processing public record requests.
Maintaining a filing system, maintaining office supplies, and handling incoming and outgoing mail.
Collecting fees and billing customers to adhere to statutory guidelines.
Knowledge, skills, and abilities:

Knowledge of correct spelling, punctuation, and grammar usage.
Skill in operating a personal computer, including Microsoft Office applications (Outlook, Word, and Excel) and SharePoint.
Skill in providing customer service to diverse clientele in a tactful, courteous, and non-judgmental manner.
Skill in communicating effectively, both verbally and in writing.
Skill in typing and performing data entry.
Skill in scheduling and maintaining office calendar and appointments.
Skill in operating a multi-line telephone.
Ability to problem solve and make sound decisions.
Ability to calculate fees and maintain record of financial debits and credits.
Ability to organize and maintain filing systems.
Ability to understand and apply applicable rules, regulations, policies, and procedures.
Ability to effectively handle multiple priorities and assignments.
Preferred qualifications:

Preference will be given to candidates with the following: Two or more years of experience in customer service.
One or more years of experience performing administrative tasks in an office setting.
Applicants who are multi-lingual (ability to speak and read a foreign language).
Location: TAMPA, FL, US, 33610 ORLANDO, FL, US, 32810 ORLANDO, FL, US, 32804 TAMPA, FL, US, 33605 ORLANDO, FL, US, 32835 TAMPA, FL, US, 33617 ORLANDO, FL, US, 32803 TAMPA, FL, US, 33609 ORLANDO, FL, US, 32826 ORLANDO, FL, US, 32822 TAMPA, FL, US, 33672 ORLANDO, FL, US, 32827 TAMPA, FL, US, 33613 TAMPA, FL, US, 33606 ORLANDO, FL, US, 32818 ORLANDO, FL, US, 32811 TAMPA, FL, US, 33607 ORLANDO, FL, US, 32824 TAMPA, FL, US, 33612 TAMPA, FL, US, 33618 ORLANDO, FL, US, 32809 ORLANDO, FL, US, 32814 TAMPA, FL, US, 33614 ORLANDO, FL, US, 32833 TAMPA, FL, US, 33611 TAMPA, FL, US, 33602 ORLANDO, FL, US, 32801 ORLANDO, FL, US, 32831 TAMPA, FL, US, 33637 ORLANDO, FL, US, 32825 ORLANDO, FL, US, 32819 TAMPA, FL, US, 33615 TAMPA, FL, US, 33620 TAMPA, FL, US, 33619 TAMPA, FL, US, 34748 TAMPA, FL, US, 33625 ORLANDO, FL, US, 32805 ORLANDO, FL, US, 32807 TAMPA, FL, US, 33604 TAMPA, FL, US, 33616 ORLANDO, FL, US, 32821 TAMPA, FL, US, 33634 TAMPA, FL, US, 33680 ORLANDO, FL, US, 32806 TAMPA, FL, US, 33626 ORLANDO, FL, US, 32812 ORLANDO, FL, US, 32808