Customer Service Officers

Service Advisor

Winrock Automotive Group is a family owned business dedicated to our employees success and growth. Essential duties include ensuring excellent customer service by providing accurate and effective advice to every customer. Service advisors act as the liaison between the customer and service technicians.

Schedule service appointments. Obtain customer and vehicle data prior to arrival when possible

Greet customers in a timely, friendly manner, and obtain vehicle information

Write up customers vehicle issues accurately and clearly on repair order

Test drive the vehicle with customer as needed to confirm the problem or refer to test technician

Refer to service history, inspect vehicle, and recommend additional needed service

Advise customers on the care of their cars and value of maintaining their vehicles in accordance with manufacturers specifications

Provide a complete and accurate written cost estimate for labor and parts

Obtain customers signature on repair order; provide customer with a copy

Establish customers method of payment. Contact customers regarding any changes in the estimate of promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed

Review repair orders to ensure that work is completed and additional work and authorization is noted. Keep service department forms, menus, and pricing guides up to date

Explain completed work and all charges to customers

Implement a quality control process to eliminate comebacks

Maintain high customer satisfaction standards

Handle telephone inquiries regarding appointments and work in process

Attend service meetings, if required

Expected to arrive to work on time and work assigned shift

Work experience in service or a related field; 1+ years experience as service advisor or related position, dealership experience preferred.

Demonstrate knowledge in the area of service in order to advise customers

Advance computer skills, specifically in Reynolds and Reynolds

Understand and follow work rules, policies, and procedures

Education: High school diploma or equivalent. Bachelors degree in business-related field preferred.

Work environment characteristics include occasional travel, professional dealership setting, and moderate noise level.

Medical, Dental and Life Insurance

• Short term and long-term disability
• Closed on Sundays!

Therefore, this job description is not a contract of employment. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws.