Head of Operations Management (m/w/d)

Operations Supervisor

Transdev in Portland, Oregon is hiring an Operations Supervisor for the TriMet LIFT Contract. The Operations Supervisor assists the Assistant General Manager in all aspects of the daily location functions. We are seeking customer service-oriented professionals who are dedicated to safety.

Holidays: 12 days; Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short -term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Supervise daily operations of drivers and dispatch staff, including shift assignments, standby coverage, and maintaining appropriate staffing levels.

Utilize and support operational systems including MOBI, Command Console, Transdev VISION, and Trapeze to manage service delivery and train staff as needed.

Maintain operational oversight through regular office, dispatch, yard, and facility walkthroughs to identify and address safety, maintenance, security, cleanliness, or service concerns.

Respond to and investigate dispatch-related service failures, identify root causes, and coordinate corrective action, coaching, or discipline with leadership as appropriate.

Communicate expectations, monitor performance, provide coaching and counseling, and administer discipline to support employee accountability and operational standards.

Develop, implement, and enforce operational procedures, productivity standards, and company policies.

High school diploma or equivalent

• Minimum 1-year prior experience in Dispatch or operations environment.
• Requires above average computer expertise. Must be proficient in use of common office computer systems including MS Office, and able to learn various other Transdev support systems including MOBI, Command Console and Vision.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Must be able to work shifts or flexible work schedules as needed.

The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Work environment will be a combination of both indoors and outdoors.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidateswithdisabilities.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Find out more at watch an overview video at

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Applicantswillreceivefairandimpartialconsideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,religion or other legally protected status. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions upon request.

Operations Management & Supervisory

Job Type: Full Time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

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S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Find out more at or watch an overview video.