University Bursar

Bursar

Department: University Business Services, Division: Financial Affairs, Position Type: Full-time Staff, Location: Richmond Campus, Schedule: 37.5 hrs per week, FLSA: Exempt, Salary Grade: G27, Retirement: KTRS, Driver Classification: Non-Driver, Open Until Filled: Yes.

Job Summary

The Bursar provides strategic leadership and oversight for student accounts, cashiering, collection, billing, and operations, ensuring accuracy, integrity, and efficiency of tuition, fee, and related financial transactions. The role supports university administrative and student service functions through timely and accurate billing, collection, and reconciliation of student accounts.

The Bursar manages tuition and fee assessments, approves account adjustments, processes student refunds, and oversees the receipt and disbursement of institutional and financial aid funds. The incumbent ensures compliance with federal, state, and institutional regulations, reporting, audit requirements, and maintains robust internal controls.

As expert on student account policies, the Bursar guides students, families, and campus stakeholders. Collaborates with Financial Aid, Registrar, Housing, Finance, and other offices to resolve complex account issues, enhance business processes, and promote a positive student experience.

The Bursar supervises departmental staff, manages operation and maintenance of student financial systems, and prepares reports to support financial planning and decision‑making. Demonstrated leadership, customer service commitment, and process improvement skills are required.

Job Duties

Provide leadership and direction for the Student Accounts/Bursar's Office, supervise, train, and evaluate staff. Collaborate with related offices to ensure integrity of student financial records and coordinated service delivery.

Manage student billing, tuition and fee assessment, payment processing, and account reconciliation. Oversee financial aid and refund disbursement in compliance with institutional and regulatory requirements.

Serve as institutional authority on student account policies, federal and state regulations, guiding students, families, and stakeholders to resolve complex billing and payment issues. Develop and maintain policies and procedures governing student accounts, collections, and cash management.

Prepare, analyze, and present financial and operational reports supporting institutional planning, audit readiness, and regulatory compliance. Oversee system operations for student billing and financial software (e.g., Banner, Transact).

Participate in institutional committees and initiatives to enhance the student financial experience and improve administrative operations. Lead and support initiatives focused on continuous improvement, customer service excellence, and professional development.

Minimum Qualifications

Education: Bachelor's degree required; accounting, finance, or related field preferred. MBA, MPA, or Master's in Accounting or related business field preferred.

Experience: Five years of related work experience required. Progressive management and leadership experience in higher education billing & collections preferred.

Additional Information

Funding source: Institutional. Background check required. EEO Statement: Eastern Kentucky University is an Equal Opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in employment.

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