Head of Consulting Services - Remote

We're looking for a leader to own and transform the delivery engine at Clutch, across Technical Delivery, PMO, and Solutions Consulting. How fast and efficiently we take customers live and into value directly sharpens our edge in the market.

This leader works hand-in-hand with Product and Engineering, and is accountable for reimagining how delivery works end-to-end and building the operating model that enables it.

Our Professional Services team is responsible for implementing Clutch products for our Credit Union customers, and carrying them to lasting value. What we need is a leader who can point that talent at the right problems and get a fundamentally better motion out of the team, and holding both speed and quality at the same time.

Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the cadence and visibility to manage these metrics.

Lead the team to operational changes that materially bring time-to-implementation down to our targets across all products, without trading away quality.

Raise the performance bar across the organization by building the systems that enable clear expectations, priorities, and feedback.

Develop the manager layer into leaders that autonomously own outcomes, drive performance, and grow their people.

Deliver clear, executive-level visibility into delivery health, risk, and economics of the motion, contributing actively to growth strategy & direction.

10+ years in SaaS Professional Services or Software Delivery, with 3+ years managing leaders, not just individual contributors.

• A proven track record of scaling and transforming delivery motions end-to-end that lead to material efficiency gains in time & resourcing, without sacrificing quality or customer satisfaction.
• Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring-revenue economics.
• Financial services, fintech, or other regulated-industry experience strongly preferred.

Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

Unforgettable Off-Sites: Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation.