Front Desk Administrative Receptionist Position

Administrative Assistant – Hillcrest Country Estates Cottages

Service Line: Hillcrest Country Estates Cottages

Hillcrest Health & Living is looking for an organized, dependable, and detail-oriented Administrative Assistant to join our team at Hillcrest Country Estates Cottages in Papillion, NE.

Hillcrest Country Estates Cottages provides a warm, home-like environment where elders receive personalized support while maintaining as much independence, choice, and connection as possible. Behind that care is a strong administrative team helping keep communication, financial processes, onboarding, and day-to-day operations running smoothly.

As an Administrative Assistant, you will provide clerical and administrative support to key Cottage leaders while helping coordinate important business-office functions including private pay collections, census management, accounts payable, team member onboarding, resident and family communication, and general office operations.

What You’ll Do As an Administrative Assistant, you will support the Administrator, Director of Clinical Services, and Cottage leadership while helping keep important administrative and business-office processes organized and on track.

You Will Provide administrative support to the Administrator, Director of Clinical Services, and Cottage Guides.

Complete prepaid and private-pay collection activities.

Track resident Medicaid annual reviews, pending applications, and status updates.

Support residents and responsible parties with financial-related questions and communication.

Assist with resident trust management.

Communicate resident financial responsibilities and provide general education regarding insurance payment responsibilities.

Provide front-desk and receptionist coverage as needed.

Process daily bank deposits.

Manage petty cash.

Support general office management and organization.

Maintain emergency call-tree information.

Assist with copier maintenance and office-equipment needs.

Order and maintain office supplies.

Support the accounts payable process, including transactions in the electronic A/P system.

Serve as a liaison for billing questions or disputes involving outside service providers.

Work collaboratively with residents, families, leaders, and team members across the Cottages.

Assist with additional administrative responsibilities as assigned.

The role combines executive and clerical support with financial administration, resident communication, accounts payable, census reporting, onboarding, and overall office management.

The right candidate will be someone who notices details, follows through, and understands the importance of keeping administrative processes accurate and moving forward. This role regularly interacts with residents, families, leadership, and team members, so professionalism and strong communication are essential.

Ideal Candidates Will Have Previous administrative, business-office, healthcare, senior living, or similar experience.

Comfort communicating with residents and responsible parties regarding financial or administrative matters.

Strong professionalism when handling confidential information.

Experience supporting leadership teams and coordinating meetings.

Experience with accounts payable, deposits, collections, census reporting, or related financial functions preferred.

Strong computer skills and comfort learning new systems.

Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Education & Experience High school diploma or equivalent required.

Post-high school clerical training or a degree with a business emphasis preferred.

At least three years of experience in administrative business-office functions.

Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Ability to effectively use additional computer applications and business-office systems.

Strong resident care depends on strong operational support behind the scenes.

As an Administrative Assistant at Hillcrest Country Estates Cottages, your work helps leaders stay organized, residents and families receive timely information, financial processes remain accurate, and new team members get off to a strong start.

Multiple health insurance plan options for eligible team members.

Vision, dental, and life insurance.

Professional development support, including tuition reimbursement, certifications, and career‑growth programs.

Gym membership reimbursement and partner discounts.

Opportunities to work closely with leaders across multiple areas of the community.

Physical & Other Requirements Must be able to speak, read, and write English.

Must be flexible and calm when working with residents, families, or team members during stressful situations.

Must be able to maintain confidentiality when handling resident, financial, and team member information.