Head of Total Rewards - remote

We are a proud work‑from‑office company. If you're ready to work on‑site in a dynamic, global company, we'd love to hear from you.

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. The Benefits Manager role maintains direct involvement in day-to-day operations of the Benefits Administration team, while also providing direct supervision, guidance, and support to ensure accurate, timely, and compliant benefit processing. This role manages team workloads and service levels, serves as an escalation point for complex benefit and payroll issues, and partners closely with Payroll, Accounting, and insurance carriers to resolve discrepancies. The Benefits Manager reviews complex benefit transactions, supports audits and reconciliations, maintains benefits documentation and procedures, and assists with process improvements and special projects to support efficient benefits administration and high-quality client and employee service.

Assist senior leadership with managing the day-to-day operations of the Benefits Administration team to ensure timely, accurate, and compliant benefit processing and service delivery.

Provide direct supervision and support to Benefits Specialists and Senior Benefits Specialists, including coaching, guidance, and performance feedback.

Monitor team workloads, zoom/client space queue coverage, and case volumes to ensure service‑level expectations are met.

Support the team with hands‑on assistance during peak periods, escalations, or staffing gaps as needed.

Ensure benefit enrollments, payroll deductions, and employer contributions are processed accurately and in accordance with plan rules and company policies.

Communicate directly with insurance carriers to resolve escalated plan or enrollment issues and support ongoing operations.

ensure discrepancies are identified, documented, and resolved.

Assist in the development, maintenance, and consistent application of benefits‑related SOPs, FAQs, and process documentation.

Identify process gaps, training needs, and opportunities for operational improvements; Support client‑facing teams by providing operational guidance and clarification on benefit administration processes.

Participate in special projects and initiatives related to benefits administration as assigned.

Regular, on‑site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands‑on involvement in activities that cannot be performed remotely without compromising security, efficiency, or effectiveness.

Attend webinars and training to stay up to date on best practices related to the company and department.

Complete projects and other duties as assigned by supervisor.

Strong time‑management skills, with the ability to prioritize effectively in a fast‑paced environment.

Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.

Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.

Associates degree or equivalent combination of 2 – 5 years of managerial group benefit experience, skills, education (including other relevant non‑traditional degree programs, certifications, or job training programs) preferred.

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