Client/Customer Support Rep

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job This job is a member of the Payments and Digital Strategy team within the American Airlines Credit Union. The role is responsible for daily functions associated with funds transfers at American Airlines Credit Union.
What You'll Do Perform general ledger balancing
Coordinate return items with members, outside vendors, the Federal Reserve Bank and other institutions
Assist other departments with fraud resolution, member inquiries and related Accounting general ledger balancing
Work member cases/activities assigned
Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking laws
Log, research and make necessary general ledger, account adjustments and/or returns
Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests
Research and verify incoming and outgoing funds transfer information
Communicate with vendor to process funds transfers
Understand and be familiar with outgoing and incoming funds transfer laws
Verify members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success Minimum Qualifications- Education & Prior Job Experience High school diploma or GED
Intermediate Excel and Word experience
Preferred Qualifications- Education & Prior Job Experience Previous customer/member service experience
Previous banking or Credit Union experience
Skills, Licenses & Certifications Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to exercise excellent customer service skills
Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
Ability to effectively communicate with all levels, both verbally and in writing
Ability to perform mathematical calculations and analyze data
Ability to effectively prioritize work and meet deadlines under high volume pressure
Ability to cross-train and perform any role assigned within department
Ability to interact professionally with all employees and members
Ability to work independently and with minimal supervision
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to work extended hours in support of business needs
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
What You'll Get Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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