Virtual Training Facilitator I

First, a little about us, we're the global leader in cloud-based communications and collaboration software. We're a $2 billion company that's growing at 20+% annually and we're expanding our Global Service and Support Team to make sure we stay ahead of the competition.

We're currently looking for an experienced trainer to join our Customer Training team. Working for the Manager of Customer Training, this role will be a key contributor to the identification of training needs and the delivery of the customer training curriculum. Facilitating world-class customer facing learning programs

Demonstrated ability to deliver engaging, visual, hands-on learning

Applying adult-learning principles to ILT and VILT

Assisting with content development to refine and improve course curriculum as needed

Assisting with internal training initiatives as needed

Collecting and analyzing data to evaluate learning program effectiveness

Driving projects to completion within agreed upon timeframes

willing to try new ideas to provide more effective training

Building and maintaining solid cross-functional relationships

Collaborating with members from various departments within the Company to ensure that training content is accurate, relevant, and effective for audience and business needs

Some travel ( Desired Qualifications:

Enjoys working with a dynamic, tight-knit team to produce cutting-edge, high-quality training solutions

Stays up to date with training industry best practices and willing to try new ideas

Bachelor's degree from a four-year college or university is required

Two years of systems training experience related to user implementation and adoption

Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
• Flexible PTO
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Rocket Lawyer services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.