Help Desk Support/Technical Support - Remote

Help Desk Technician

At Nebulon Dynamics, we believe in the power of technology to transform the world. As a leading engineering firm, we combine innovation and expertise to create groundbreaking solutions. Now, we're expanding our support team and looking for an exceptional Help Desk Technician who shares our passion for excellence and customer care. This isn't just a job—it's an opportunity to make a real difference in the day-to-day operations of a forward-thinking company.

As a Help Desk Technician, you'll be the first line of support for our team, ensuring that technical issues are resolved efficiently and with a smile. You'll help keep our systems running smoothly and our team members productive, whether they are at home, on-site, or traveling.

Provide first-level support for hardware, software, and network issues via phone, email, or chat.

• Escalate complex issues to higher-level support when necessary, while ensuring seamless hand offs.
• Monitor system performance and proactively identify potential issues.
• Install, configure, and update software and hardware as needed.
• Train staff on new software and hardware, promoting best practices.
• Track and manage hardware and software inventory.
• Assist with procurement and deployment of new equipment.

You can explain complex issues in plain language.

Associate's degree in IT, Computer Science, or a related field (or equivalent experience).

Experience: 2+ years of experience in a help desk or technical support role.

Experience supporting Windows, macOS, and basic networking.

Technical Skills: Familiarity with help desk software and remote desktop tools.

Understanding of IT security practices and data privacy.

Basic knowledge of networking (VPNs, firewalls, routers).

Patience and a customer-first attitude.

At Nebulon Dynamics, you're not just another employee—you're part of a community. Including health, dental, vision, and 401(k) with company match.

Flexible Work Environment: Fully remote, with the flexibility you need to thrive.

Growth Opportunities: We invest in our people, offering training, mentorship, and career development.

Generous PTO, parental leave, and wellness initiatives to help you stay balanced and refreshed.

Your role isn't just about fixing computers—it's about empowering people. Every ticket you resolve helps our team innovate, collaborate, and push boundaries.