Head of Sales Management

Our mission is to provide “A Different Experience” to both our customers and our employees. Our energetic culture mixed with a heavy dose of training and development makes for a cool, fun environment that encourages personal growth. This role is ideal for a motivated Inside Sales leader who thrives on coaching others, staying close to the action, and creating a culture where sales goals are consistently met—or exceeded. If you're a builder of people, confident with KPIs, and love the thrill of hitting targets, we want to hear from you.

Lead and motivate a team of Inside Sales Representatives (ISRs) focused on outbound and inbound appointment-setting.
Coach Inside Sales Representatives consistently to improve tone, delivery, and KPI conversion—through live feedback, call reviews, regular performance development sessions, and ongoing quality assurance monitoring to uphold sales standards.
Monitor key sales performance metrics daily to ensure team productivity, lead conversion efficiency, and consistent pipeline growth.
Conduct morning huddles, weekly performance check-ins, and individual 1:1s to keep the team aligned with business needs.
Proactively demonstrate effective sales conversations to model pitch structure and tone, reinforcing best practices and supporting ongoing team development.
Support additional sales initiatives and operational tasks as needed to ensure overall team success and adaptability in a fast-paced environment.

3+ years of sales team leadership in a call center environment (Lead generation call center experience a plus)

• Proven success in leading high-performing sales teams in quota-driven environments, with a deep understanding of sales KPIs and how to strategically influence them through daily team management and execution.
• Brings a coach's mindset with the ability to unlock potential, motivate individuals, and leverage recognition and incentives to drive performance and exceed business targets.
• High energy, results driven, and willingness to work flexible hours (including evenings/weekends).
• Manage customer escalations with professionalism and urgency, leveraging strong contact center leadership and customer satisfaction skills to resolve issues and protect the brand experience.
• Demonstrates exceptional communication skills, emotional intelligence, and resilience in a fast-paced, performance-driven environment.
• Bachelor's degree preferred, or equivalent combination of education and relevant experience.

Highly competitive bonus structure tied to team performance, offering strong earning potential and clear rewards for results.
Collaborative, high-performance culture built on ongoing support, open communication, and team success.
Comprehensive benefits package including health, dental, and vision insurance.