Head of Operations & Business Management

Clean Harbors in Baltimore, MD is seeking an Operations Manager to lead overall branch operations. This role is responsible for ensuring safe, cost-effective, and efficient day-to-day operations while driving business growth, operational excellence, and employee success.
The Operations Manager will plan, lead, organize, and coordinate all aspects of daily branch operations, including optimizing equipment utilization, scheduling personnel, and improving operational efficiencies. This position plays a key role in maintaining a strong safety culture, delivering exceptional customer service, and achieving branch performance goals.
Note this position requires new hires to attend our two-week Academy training out of state. Expenses are covered by the company, and it is paid training.
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

Health and Safety is our #1 priority and we live it 3-6-5!
Focus on maintaining sustainability and cleaning the Earth
with 15% operational bonus
Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
Own part of the company with our Employee Stock Purchase Plan
Company paid training and tuition reimbursement
Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
Direct and optimize overall operations in the assigned geographic area
Review operational reports with attention to operational problems, customer concerns, and regulatory compliance and safety issues, and provide operational input
Monitor overall branch performance with special attention to safety and environmental issues, providing solutions to problems that repeatedly affect branch performance or could lead to future issues
Ensure employees are operating according to company goals, objectives, and core values by monitoring and reinforcing employee compliance with Company Policies & Procedures as well as government and industry regulations
Conduct periodic field visits to inspect the equipment and working environment
Work closely with District Manager to monitor safety statistics and ensure compliance with reporting procedures regarding accidents/incidents and reporting, reviewing important documents submitted
Aggressively market the Company services and seek growth opportunities in addition to maintaining collaborative and profitable relationships with customer organizations
Prepare annual budget, based on market projections, needs for refurbishments, capital expenditures and fleet additions including the enforcement of cost controls and general efficiencies to ensure achievement of financial targets and profit margins while monitoring of all repair and maintenance costs and taking corrective actions when required, planning, organizing, directing and controlling all major maintenance to provide AFE's to maintain budget guidelines
Monitor on-going updates of equipment and parts inventories and general purchasing process to ensure quality and cost effectiveness while ensuring 100% compliance with regulated certification requirements for equipment and personnel training
Perform annual Performance Reviews of all staff under your management and participate in the evaluation and development of niche markets to enhance profitability
Identify and communicate potential growth opportunities for the company to the Operations Team
Participate in the preparation of annual recommendations for field and office staff with regards to compensation recommendations, training and bonuses
Follow all local, state (provincial) and federal compliance regulations and rules
DOT, local, state (provincial) and federal requirements
Observe all company environmental health and safety operating guidelines
5 years of relevant industry experience is required, with at least 2 of those years serving in a management capacity.

• Experience creating and understanding budgets including analysis and creation
• Excellent computer skills with applications such as Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Ability to handle confidential information in a discreet and professional manner
• Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.
The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
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