VP, Head of Product Management

The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. As a Vice President of Tokenization on the Connected Commerce team, you will manage product backlog, remediate issues, and lead Agile teams to launch innovative solutions. You'll leverage critical thinking skills and data analytics to understand client usage patterns and triage issues. In the interest of providing superior customer support and developing solutions that best meet customer needs. You will work directly with various servicing and technical support teams, and provide product management leadership to agile teams.
Manage product backlog, production support, issue & defect resolution and prioritization.
Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed.
Work with Technology and Design teams to lead product developments efforts.
Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready.
Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment.
Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer.
7+ years of experience in financial services, digital, product management and/or Agile software development.

• Deep experience in online payments including card tokenization, digital wallets, and e-commerce payments.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Proven track record of managing risk and controls.
• Bachelor's degree in Computer Science, Business Management or comparable field of study.

Strong knowledge of Application Programming Interfaces (APIs), open Banking and engineering practices.
Master's degree in Computer Science, Business Management or comparable field of study.

We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.