VP, Head of Product Management

As a Vice President, Product Manager on the Chase Zelle team, you will play a pivotal role in delivering high-quality payment solutions by guiding cross-functional teams through the full product lifecycle. Develop a product strategy and vision that delivers value to customers
Manage discovery, execution, and market research to uncover customer needs and integrate them into the product roadmap
Own, maintain, and prioritize a product backlog that enables Product Owners to support the overall strategic roadmap and value proposition
Lead a team of Product Managers and Associates to execute on the product vision
Serve as a center of knowledge — maintain deep curiosity about product controls and monitoring, set the standard for the team's controls environment, and drive and strengthen the control framework
Manage key relationships — partner with engineering, architecture, product, control and compliance, and data analytics stakeholders to drive decision-making
Support agile product delivery, including backlog grooming, launch and go-to-market, production support, and issue, defect, and prioritization resolution
Monitor performance against goals, scope implementation paths for needed enhancements, and create remediation plans when required
Risk, Controls, Legal, Compliance) to ensure a strong risk and controls environment

5+ years of experience or equivalent expertise in product management or a relevant domain

• Demonstrated experience managing and leading a team in a product environment
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management
• Ability to build and maintain productive relationships with engineers and technical partners, and to translate customer and control needs into clear product delivery or technical requirements
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated ability to build a robust partnership with the Quad (Product, Experience, and Technology / Architecture / Data & Analytics) to achieve superior results
• Deep understanding of a risk and controls environment — including controls, compliance, and legal engagement — with stakeholders as key end users, plus experience rolling out mission-critical software to the field

Structured thinker and effective communicator — concise and impactful, with excellent written and oral communication skills
We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.