Head of Operations & Business Management

Manages department leaders, including Food & Beverage and Lifestyle, ensuring operations consistently meet the expectations and standards of the Board of Directors, residents, guests, and KWPMC.
Oversees all Food & Beverage and Lifestyle leaders and is directly responsible for the performance of those departments.
Directs the entire Food & Beverage operation, including restaurants, bars, banquet operations, catering, and special events, ensuring exceptional hospitality, financial performance, food quality, and service standards.
Oversees all Lifestyle operations, including resident events, entertainment, clubs, fitness, wellness programming, and community engagement initiatives.
Ensures standards for hospitality, resident experience, food quality, operational performance, equipment, and department execution are maintained while utilizing cost-effective operational practices.
Ensures all Food & Beverage and Lifestyle operations consistently deliver an exceptional resident and guest experience.
Initiates recommendations for equipment purchases, operational enhancements, and technology that improve efficiency, resident satisfaction, and financial performance.
Develops, monitors, and reports on departmental operating budgets, labor costs, and financial performance across all Food & Beverage and Lifestyle operations.
Alerts executive leadership of labor or operating cost variances and implements corrective action plans to improve operational performance.
Advises the General Manager on staffing, employee relations, scheduling, safety, training, leadership development, succession planning, and organizational effectiveness.
Ensures department leaders consistently administer company policies and practices in a fair, equitable, and compliant manner.
Manages departmental budgets and effectively controls operating expenses while maintaining exceptional resident service.
Hires, coaches, develops, evaluates, and mentors department leaders while fostering accountability, teamwork, and continuous improvement.
Takes corrective action in a timely manner in accordance with company policy and consults with Human Resources when appropriate.
Maintains current knowledge of hospitality, food and beverage, lifestyle programming, community association management, and operational best practices to promote innovation and continuous improvement.
Participates in Board meetings, committee meetings, resident forums, and operational presentations as requested.
Maintains a flexible work schedule, including evenings, weekends, holidays, and special events, as operational needs require.

Business Acumen Preferred not Required.
Problem Solving/Analysis.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. This is an exempt full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. Travel
Some travel within the geographical area may be required.
Bachelor’s degree (BS/BA) in business administration or related field.
5+ years working in hospitality or community association environment
Expert knowledge with computer programs; MS Office Suite
KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.